MAYAN PALACE Timeshare COMPLAINTS

My wife and I have realized that we have been scammed by the Mayan Palace. We purchased in January and want yo get out of our timeshare contract. we put $ 4300 down.Our first payment is not due til 5-1.

Me gustaría recibir un consejo por que cuando compramos una membresia con Mayan Palace nos dijeorn que no teniamos que pagar nada a mas cuando nos hospedaramos pero nunca nos hemos hospedado, lo que me parece chistoso es que ultimamente hemos recibido llamadas cobrandonos, todos los mantenimientos de los ultimos 3 años, a mi me parece muy raro , dado que como mis hijos entraron a la universidad no hemos podidos salir de viaje  por los gastos y por que en lugar de vacacionar vamos a visitarlos a ellos.  En nuestro contrato no especifica que solo tenemos que pagar cuando lo utilisemos, pero el vendedor nos lo dijo.

We bought a timeshare with Grupo Mayan in Puerto Vallarta. We have been paying for over a year now but we feel we were mis-led duing the sales pitch.We were told by the salesperson they would sell the timeshare we already owned and they would also pay us to use our timeshare during their conference weeks. The salesperson lied. They didn't sell the 1st timeshare.What can we do to cancel the timeshare?

I signedup for Grand Paradice Club membership few days back at Myan Puerto Vallarta.  I would like to cancel and get a full refund of my deposit paid.  How should I go about it.

• DanApril 11, 2012, 4:43 pm

  Hi,
  We also purchased Grand Paradise last week while on vacation to Puerto Vallarta and after researching the internet would like to get our money back. So if you get any advise from the web, could you send it my way. Thanks.

I have been scammed by Mayan Palace. I Was told that somebody will buy our old timeshare for a considerable amount of money and our timeshare will offer us exceptional benefits and discounts for airfare, car rental, cruises, hotels or tour. I made a down payment of $2,000 and I´m out of my 5 days of cancellation.

Nos engañaron de una manera cruel, invertimos todos nuestros ahorror por que ibamos segun nos dijeorn ibamos a recibir $2,500 dólares por cada semana sacando cuentas, para estos tiempo sya seríamos ricos. dejamos pasar los 90 dias que nos dijeorn que teníamos que esperar y no recibimos ninguna notificacion por parte de ellos cuando  hablamos para  preguntar que estbaa sucediendo por que no recibiamos nuestro dinero nadie nos queria dar la cara fue hasta que me puse a investigar en internet y me di cuenta de lo tontos que somos y caimos directo en la boca del lobo y que jamas vamos a ver ese dinero. Nos han robado y nos siguen robando!

On March 29, 2011 my wife and I willingly attended a “presentation” of a vacation property at the Grand Mayan Resort in San Jose del Cabo, Mexico. We were recruited for this presentation by an employee of the Thrifty car rental at the Cabo airport and told that in exchange for 90 minutes of our time for the presentation they would give us a $150 dollar certificate off the rental of the car; the representative arranged for a taxi to pick us up at our hotel which we decline and simply followed the taxi to the presentation in our rental car.
We were given a tour after a few minutes of meet and greet with our tour guide “salesman” and we had lunch with him which we paid for; the tour continued after lunch and it was a pleasant amiable encounter. We then entered an administration area where we understood the salesman would present his pitch and we were agreeable to listen to it. We listened and asked questions for well over an hour, by this time we had been on the “presentation” for over 3 hours, but it was apparent that the man was being misleading, and did not seem to be dealing in good faith. When he asked if we would sign a credit card receipt for $97,000 dollars to lock in this deal we couldn’t help but smile and we informed him that we would not, under any circumstances, give him anything at all and we felt we had heard enough. We explained that we were there to see the property and hear his proposal in exchange for the Thrifty car rental certificate but we were not going to buy anything until we had at least a few days to think on it. He left to get the certificate but instead returned with another salesman and then another who played the nice guy and then the not so nice guy, each doing their own version of the hard sell and attempting to get a financial commitment from us for various amounts of money, but it was clear after 30 minutes that they were not going to give us the certificate so my wife and I got up and began to walk out.
Let me make it clear right here that we did not give anyone any money nor was there any physical contact but it is at this point I feel the crime was committed; we were intercepted by a beefed up salesman that quickly approached us from a far office when we headed for the stairway down to the lower lobby to exit where we had entered. This man that identified himself as the manager attempted to steer us back into the room but we continued down the stairs as we informed him we were leaving; he followed us with another “salesman” not far behind and said “DON’T TRY TO LEAVE”… as we got to the bottom of the stairs a security guy moved in from of the glass exit doors and we were trapped between him and the “salesmen”. We kept moving and headed for another set of doors with the salesmen in pursuit on the inside and the security man walking along the outside to intercept us. The “manager” told us that if we went through that door I’ll have you arrested and made comments about Mexican prisons but we continued on; the door opened to an area close to a service alley where a van with a driver was parked with the door open, the “manager” and the security man blocked the other direction towards the pool area and another “salesman” was just inside the doors we came out of. We attempted to go down the service road but it was a long way to the gate and the “manager” said the guards there would be waiting to arrest us; he then told us to get in the van, when we refused he said “we can do this the hard way or the easy way… get in the van”. We complied in the hopes that we could deal with the driver once outside the gates and as it turned out the Mexican driver turned out to be the only employee there with any morals, he took us outside the gates, let us out, and apologized. Now I mentioned the “Mexican driver” because outside of him and the security guard all the others are AMERICANS… that’s right….. this is not a case of the Mexican people mistreating American and Canadian tourists….. this is being done by American thugs and scam artists shaking down tourists and from what I’ve read on the internet since returning they have been doing it for YEARS. How can this be??? What protection do they enjoy?? How can they hold a Parkinson’s patient captive while they “sell” him something when he clearly needs his medication and he wants to leave?
My wife and I are both well traveled people; France, Italy, Czech Republic, Holland, Belgium, England, Ireland, Scotland, Egypt, U.A.E, Fiji, Central American, Caribbean, and yes…many times to Mexico but this takes the cake. This was no time share hard sell….this was a mugging. I worked in Iraq for over five years and had no problem with accepting this type of behavior but this is a 5 star hotel in a Mexican resort area…. Is this how a friendly nation treats visitors.
Why does Thrifty, a major car rental agency, associate itself in any way with this?; do all 5 star Mexican resorts allow back alley tactics on their property and where did they dig up these Americans??; Who protects this behavior??; Why are there no travel alerts from the State Department??
I’m posting this for the benefit of those who follow.. I don’t expect you to read and believe, I don’t; go to Google and type “Grand Mayan Scam”; also use Thrifty if you wish but when that coupon offer comes just remember what I wrote here when you decide, and finally don’t ever “trust”… this 5 star and this car rental have the same morals as the guy on the corner that wants to sell you a genuine Rolex.

We recently vacationed in Cancun, Mexico. While we were there, we purchased a Ts with MP one of the selling point was its affiliation to HSI, and that we do not have to pay annual maintenance fee if we do not use the system for that year. Before we signed the contract we wrote in the “Pay annual fee only for the years we actively use” on the contract because the contract stated that we had to pay annual membership. The sales manager said that it was a misprint, and that it was ok for us to write in the detail. I was supposed to get the password to log in to the system within 10 days. Even after 10 days, I still have not received the password, so I called HSI. They told me that we are locked out of the system because what we wrote in on the contract. They said we have to pay annual membership, and they cannot honor the contract. I called and emailed MP on honoring the contract, and I have not heard from them. I am extremely frustrated with them that I would like to cancel the membership.

I was scammed by Mayan Palace & Sierra Resort and thought it was a lost cause to even try and take legal action. Then I just received a phone call from Priority Escrow Transfers who claim that they were the company hired by Sierra to handle the closing process. They claim they have the buyer's money in an escrow account and all I have to do is send $2,000 for "fidecomiso".I have no idea if they are a legit company. HELP. What should I do?