MAYAN PALACE Timeshare COMPLAINTS
Sea Garden Hotels, Mayan Palace Beach & Golf Resorts, The Grand Mayan, The Bliss resorts, the Grand Bliss Resorts, Mayan Island Real State, Vidanta.
- Legal Name:
- Comercializadora y Servicio de Turismo S.A. de C.V.; Desarrollo, Marina Vallarta S.A.d
- Resort sales locations
- Cancun, Acapulco, Puerto Vallarta, Mazatlan, Cabo, Puerto Peñasco (Rocky Point)
- Resort collections
- Summit Opportunities, LLC, Houston, TX
- Rental Companies:
- Global Golf Connections, Continental Connections, Global Marketing Systems, Alliance Integrated Marketing Systems (AIMS), My Vacation Brokers, Imperial Property Management, Destinations International, Embassy Vacation Pro
This topic might be interesting to you if you’re considering going out for vacation and buying a timeshare in Mexico. First of all, you’ve got to know what you’re getting into since there’s been a lot of people in the past having complaints about one resort specifically.
You should beware of scams and get informed before buying a timeshare or vacation plan especially when getting unexpected charges at the time of your reservation. Mayan Palace timeshare sales in their resorts it’s a good example of what has been happening.
Located in many states in Mexico, Mayan Palace resorts offer nice and spacious rooms as well as different outdoor activities such as golf, tennis and entertainment for children, and of course high level restaurants.
But as for the tactics sellers use to close a deal on timeshare and or vacation clubs, may leave visitors with a bad experience. This has caused a great wave of mayan palace timeshare reviews in the most famous tourism blogs like Trip Advisor. Also on Mayan Palace’s selling company has a bad reputation, as you can see in Sitejabber. They’re not necessarily good ones.
If you look up the resort, the Mayan Palace timeshare scam is a relevant theme due to the high number of complaints by lots of clients.
Mayan Palace Timeshare Complaints:
Common complaints about Mayan Palace timeshare experiences
- The salesperson will claim that they can resell the client's previously owned timeshare for a large sum of money and the purchase of the Mayan timeshare will be covered by this resale.
- Salesperson offers an equity exchange or trade-in program.
- The salesperson says that they will rent out their Mayan weeks for a large profit and issue a check to the client within a few months so that they can pay off the timeshare with the rental income.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership.
Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable, and they are then persuaded into a downgraded membership.
How they operate
Normally, a Mayan Palace timeshare scam occur in the following way: Many people claim a sales person offers to have a long chat especially with American couples about how wonderful is to share a private place to stay every time you come to Mexico and give you a tour on the units that are supposed to be available for timeshare. Turns out people obtain a really different unit.
The sales person will never inform you of the 5 day period you have to cancel the purchase contract. Not to mention, they lie that the contract cannot be voided after it is signed. Which is a major typical indicator of the Mayan timeshare scam.
They also tend to persuade the client to level up in the resort membership, in case the client is not enrolled in one, the sales person will push them to become members at least.
They will ask if they own another timeshare that they no longer use and will tell them that Mayan Palace will sell it to lower the price of the current timeshare that the client is buying, but in reality they let people end up with the debt of both timeshares.
If you’ve been a victim of such a thing as a mayan palace timeshare scam, you can agree with most people that complained about the pressure they put you under.
Re-selling of timeshare scam
Even in the re-selling of properties, the mayan timeshare scams continue to be a great topic on review blogs.
The reselling fraud happens when a scammer contacts you by phone (most of the time) to claim they have someone interested in buying your timeshare at that moment. So they ask you to transfer money to cover sale expenses such as fees for the resale company or maintenance fees.
Only for you to end up stuck with the timeshare and scammed with thousands of dollars on the “fees” you paid for
Besides checking on the Mayan palace timeshare reviews, we advise owners to be wary of the following situations which may lead to fraud.
· Service offers made by a reseller, if it promises a significant return on the sale especially.
· A resale company that says the area of your property is in high demand and has an incredible number of potential buyers looking for timeshare units.
· A reseller who promises to modify or cancel the owner's contractual obligation to the complex in which the timeshare property is located.
The following tips will help you protect your investment if planning on buying a Mayan Palace timeshare:
Look up the reseller’s name on the web and check his background. Click on official sources for complaints about the person. Also Mayan palace timeshare reviews can help you on this one.
Ask about the promotion and strategies of advertising the reseller will do on the unit. Make sure you will be involved in the process and receiving reports. If they are simply publishing the unit on a resale list, it might not be worth it doing business with him.
One sign of a serious deal is a reseller who charges fees after the timeshare sale. If they ask you to pay an upfront fee, make sure you’ll getting a refund for it in the future. Always ask for the fees beforehand.
Get everything in writing. Read the contract carefully to ensure that it matches the verbal promises you have received. It should include the services that the reseller will run, as well as the fees they will have to pay and when. If the deal is not what you expected or wanted, do not sign the contract.
Always take your time to read the full documents before signing a contract and don’t let the sellers or resellers, put you under pressure, which is typical of the mayan timeshare scams as you can learn in the reviews.
We invite you to read the following Mayan Palace timeshare reviews and share your experiences with Mayan Palace timeshare.
Worse experience ever... Customer service sucks... Didnt get the room i purchased.. Housekeeper through our food away... Someone stole stuff out of our luggage not sure if it was here or airport because luggage got in next day... They hassle u at the gate... 1 week of being miserable...
We did not purchase a timeshare (we did, but cancelled it the next day) but got talked into a "Private Reserve Travel Collection" - DON'T DO IT! It is worthless.....
We are currently trying to get our money back, but no one answers telephone calls or emails. DO NOT do business with Luis Farias or Julian Poot Romero - jackals!
no caigan en la trampa de estas personas, no se dejen llevar por la emoción y todo lo que les prometen, nosotros despues de un tiempo nos dimos cuenta que no es mas que solo mentiras, tenemos membresia con ellos y no es nada de otro mundo, de hecho buscamos la cancelación.
I would like to relate my experience to help other people who were also deceived by Vidanta.
I stayed with my family at the Grand Luxxe Jungle , in the Riviera Maya, from 01/14/19 to 01/26/19, using 2 exchange weeks of Interval International, who I have affiliation since 2013 with Westgate Resorts.
The room I stayed in Vidanta was of high luxury, with a full kitchen. In addition, there were several facilities, such as concierge, swimming pools, golf course, tennis courts, restaurants, shops... Although the price of restaurants and shopping products were above the average, the quality was very good. New facilities were being built. We were impressed with the size of the complex and the quality of the facilities. We could never imagine that this group would be able to apply so many scams to its consumers.
On 01/16/2019, we witnessed the presentation of Vidanta (performed by sales representative Jason Cachaguay). He explained the following advantages over the package we already had:
1) There would be no annuity payment (unlike our situation at Westgate Resorts). FALSE!!! There is an annual fee of USD 400.00 for maintenance of the Vida Lifestyle (kind of a travel agency);
2) When use the timeshare (transferring the week of Vidanta), weeks would duplicate (because of that we accept exchange our 2 weeks (Westgate), for 1 week (Vidanta) FALSE !!! This only occurs when transferring to SFX, for a limited time;
3) SFX had a larger inventory than Interval International and RCI together (a pyramid image was shown , where SFX was at the top). FALSE!!! Although not paying annuity in SFX (gold member), the transfer options are very limited.
We agreed to exchange our current timeshare with a USD 17,000 payment because we would not need to pay more annuities and the exchange options would be much higher. We have a presentation of Jason, where there were trading options in Brazil, Punta Cana, India or Greece.
We tried to use SFX in February/2019. Otherwise, the damage would be much greater.
After enabling membership with SFX, we discovered that there were no exchange options in Brazil. We also tried to make the reservation in Punta Cana (only option presented by Jason, who actually existed in SFX). Unfortunately, there was no availability in any week of 2019 (we tried every week).
We consulted SFX by email, which confirmed that there were no options in Brazil, unlike the Jason presentation.
At this point, we began our cancellation process with Vidanta on 02/25/2019.
We tried phone contact, without success. We sent an e-mail reporting the above facts and requesting the cancellation of the contract. We already paid USD 9,650.
We received the answer that the options of "exchange" in Brazil would be through Vida Lifestyle and Interval International. The Vidanta group reported that Jason's presentation is just a draft and is not part of his contract.
If our family was in a Grand Luxxe unit Jungle in the Vidanta Riviera Maya with an exchange made by Interval International, a company which we were affiliated, what would be our motivation for the exchange of our upper unit (double room with kitchen) for a lower unit (junior loft) with an additional payment of $ 17,000?
We conclude that the Vidanta group not only agrees with this type of approach, but also order its sellers to use any “not in the contract" artifacts and therefore would not have legal value, to make the sale effective.
We exchanged some messages by e-mail, where Fernanda Longo, from the Vidanta group, has offered progressive discounts to keep us with their product. However, we do not wish to do business with a company that even aware of the abusive and misleading practice of its representatives, claims that there is a signed contract and a contract verification record and that the "draft" has no legal value.
I formally submitted a registered letter (using DHL) to request the contract cancellation. This letter was received on 03/04/2019.
I made the complaint at PROFECO, stating that the group Vidanta acted in bad faith, in violation of Articles 32 and 92 of the Ley Federal de Proteccion al Consumidor because they sold a product that does not exist. I still have not received a response from PROFECO.
I filed a dispute with my credit card, reporting this history. The amounts paid have been reversed, but the process is still under review.
In all messages, Fernanda Longo informs that will not refund the amount already paid, threating us they will send the contract to collection agencies and saying that the dispute with the credit card takes about 6 months.
We are awaiting the outcome of this problem.
bad decision , never go to mayan palace and accept a timeshare presentation invitation! all its a fraud, we felt in their traps and now we dont know how to quit of our membership.
Tenemos mas de 3 años con membresia de este resort de mayan palace, solo 1 ocasión hemos logrado hacer uso de la misma, de ahi en fuera no hemos podido, ya que nos dicen que no tienen disponibilidad, todo esto a raíz que no quisimos hacer un "upgrade" a nuestra membresía, de esta forma abusan porque saben que tenemos que continuar pagando.
I came to Mayan palace in Mexico and it is nowhere close to Puerto Vallarta. The buildings are very old and falling apart and you don't get your moneys worth.
I was given a complimentary breakfast by the host when we first arrived if we would listen to the sales department for 90 mins. We said yes.
The day came and it was at 9:30 am. It was suppose to be for 6 of us, they made my children wait outside in the sun while me and my wife went for a small interview. 40 mins later the agent was forcing us to buy what he was offering, we kept saying no because that we had a timeshare already and the only reason we did it was because they told us they would give us a complimentary breakfast just to hear it out. The agents name was miguel and he was very rude and seemed frustrated that he wasnt selling on top of that he told us he was wasting his time and would not take us for breakfast. At that point I got upset and told him to leave and we walked out.
His manager came (not him) and asked for forgiveness and asked us just to left it go without any other form of apology or trying to make our situation better. I feel that I have been mistreated as a tourist and by far this is the worst resort I've stayed in Mexico. I have been traveling mexico for more then 10 years and have been to dozens of resorts and this is the worst ever.
No sabía que podía tratarse de una estafa pero hay muchos comentarios que me han asustado si me pueden ayudar los que pudieron rescindir el contrato
Hate to say this but we were scamed by this cloacks of mayan palace, aproached by salesman asking us tp take a timeshare presentation, like 3 hours before we signed a timeshare contract with them, worst idea ever, stay sharp with those people if you want to take care of your money.
mal este hotel, si van a capacitar y reclular personas, deberian empezar por los gerentes y las personas que venden tiempos compartidos! adquirimos uno y no es nada de lo que nos prometieron en la presentacion , cuotas de mantenimiento altisimas y lo peor de todo es que no podiamos usar nuestra membresia libremente porque nunca habia disponbilidad, asi que despues de años de sufrir y esta averiguando logramos cancelarlo , si alquien mas esta pasando por algo similar y quieren librarse de su tiempo compartido no duden en mandarme un inbox, con gusto les paso el dato , saludos y jamas vuelvo A mayan palace resorts.