THE REEF Playacar Resort (Leading Vacation Club)Timeshare COMPLAINTS
The Reef Playacar Resort & Spa, Leading Vacation Club, The Reef Coco Beach
- Legal Name:
- Inmobiliaria Kasamarina S.A. de C.V.
- Resort sales locations
- Playa del Carmen
- Rental Companies:
- Elite Guest Circle & Strategic Marketing Solutions
Common Complaints:
- the 5 days period to cancel is never mentioned in the presentations, they also state that "Saturday" in Mexico is a "business day" which is not. The 5 days period to cancel is a legal right which cannot be waived.
- The sales people promise to “trade-in” timeshares as part of their sales tactics. the sales man refers you to a resell or rental company for the sale or rental of your previously or new timeshare to paid off your new purchase. At the end, the resale and/or rental company does nothing for you, the client are stuck with your two or more timeshares.
- they promise no further fee besides the "All-Inclusive". but the special assessment fee keeps going up and up every month for unknown reasons.
- His Timeshare´s program Leading Vacation Club doesn´t work as the salespeople promised
The reef phone:
Phone: +52 98 48 73 41 20
Fax: +52 98 48 73 20 01
Toll free number
USA : 1 866 384 3656
Mexico : 01 800 714 0220
i dont know what is this page and what u guys are talking about...im a reef playacar owner since 3 years ago and everything has work just as good as they told me..and actually i sold them my stupid mayan palace membership and in 3 months i got all my money back..i love the elite weeks!...well good luck everybody!
Hi Richard
So are you receiving money back still from your time share? We just purchased the first portion and I am super nervous...
we are from canada. purchased a club member for a 2 bedroom apt in dec 2012. still struggling to book our 2 weeks for our daughter and grandkids but we don't understand how you do it! they send you all different sort of info but we don't know how to do it. how do you book your 2 weeks? do you have to pay in advance the all inclusive and when they are going to give you the money they are supposed to gain for the other 2 weeks we got?? it is mustery....can you help us PLEASE????
Well best I can tell what Richard said is pure ficiton. Elite Key Circle is nothing but a travel agency. What the Reef sales force promised and what was in the contract would make for fiction. If we were not so brain dead after hours of wheels and deal, we would have seen it easily. Hell , they tell you they will mail your contract 14 days later. 11 days after recision rights; that alone should be a RED FLAG.
They also were going to buy our Mayan Palace saying they had a special program that required them to have Mayan Palace weeks. Never happened. They Lied and Lied and Lied and then tried to settle our claim by inticing us back for a free week to see their new program. Richard must work for them.
This is fact. They absolutely will not release you even if you have not used it. Thomas, the head salesman, would be in jail if it was not the protected world of Timeshare.
What a way to feel dumb. I know they are good but - we should know better. Even they admitted that SMS was a bunch of crooks. SMS was their resale company.