THE REEF Playacar Resort (Leading Vacation Club)Timeshare COMPLAINTS
The Reef Playacar Resort & Spa, Leading Vacation Club, The Reef Coco Beach
- Legal Name:
- Inmobiliaria Kasamarina S.A. de C.V.
- Resort sales locations
- Playa del Carmen
- Rental Companies:
- Elite Guest Circle & Strategic Marketing Solutions
Common Complaints:
- the 5 days period to cancel is never mentioned in the presentations, they also state that "Saturday" in Mexico is a "business day" which is not. The 5 days period to cancel is a legal right which cannot be waived.
- The sales people promise to “trade-in” timeshares as part of their sales tactics. the sales man refers you to a resell or rental company for the sale or rental of your previously or new timeshare to paid off your new purchase. At the end, the resale and/or rental company does nothing for you, the client are stuck with your two or more timeshares.
- they promise no further fee besides the "All-Inclusive". but the special assessment fee keeps going up and up every month for unknown reasons.
- His Timeshare´s program Leading Vacation Club doesn´t work as the salespeople promised
The reef phone:
Phone: +52 98 48 73 41 20
Fax: +52 98 48 73 20 01
Toll free number
USA : 1 866 384 3656
Mexico : 01 800 714 0220
Man, this just keeps getting worse and worse. Tried giving these people a chance to make it right but they keep taking my money and I never received anything back. Buying into this timeshare/vacation weeks at the Reef at Playacar has got to be the worst decision I have ever made. The promises of my weeks being sold, never met. The promise of me getting 6 weeks per year, never met. The 2 week bonus that I was supposed to be able to market, does not exist. Everything that was agreed upon end up being all a big damn lie. These crooks at the Reef are ripping people off. I'm stuck with a bunch of weeks that cost way more than I what I can pay for through the internet. This was no deal. They just scam me for over $15,000.00 when it's all said and done. I even purchased the Lloydshare option with them as well and I am thinking that I will never see that cash either once the timeshare has been completed. Wish there was a way to get some of my money back but I think I am SOL. If I ever see that sales guy who gave all the false promises again, I will definitely punch him and break his freakin nose.
A while ago I had very bad experience with these people, I get carried away by the benefits qe would give me, which none of that was true, I was very incredulous about buying here with them, but my husband convice me to acquire the timeshare, , now I regret a lot , bad luck ?
They say they are not responsible and only will honor what is on the contract. My advice is that you must not purchase a timeshare, you can FIND BETTER PRICES ONLINE WITHOUT ENROLLING WITH THIS COMPANY. STAY AWAT FROM THEM!
hello all, we have to be very smart and know that a timeshare is not a good investment, rather it is a total risk, as this resort there are very many more that do the same, promising many things, which is "the opportunity of your life" just so you buy them, believe me that I and my family had many problems with these people as they do not deliver what they promise
Estas personas no cumplen lo que dicen , sinceraente hasta la fecha nose como yo y mi familia caimos en este fraude, jamas nos dijeron de que las cuotas de mantenimiento eran tan elevadas, y que necesitabamos cada mes hacer un upgrade para poder usar el tiempo compartido , aun no entiendo que fue lo que paso
I have been scammed by The reef playacar, the salesperson told me that they would buy my timeshare back at anytime or I could cancel it if I wanted with no penalty needless to say it was a lie. I´m looking for a lawyer who is willing to take the case and do whatever is needed to cancel it.
This outfit use a Marketing company who offer to sell your existing Timeshare to ready buyers in exchange for weeks at The Reef at an attractive rate. Once you have signed up you will find that no such buyers exist and you will be stuck with yet another Timeshare. It´s a SCAM....avoid like the Plague!
They are a scam. The sellers will feed you with all kind of lies to make you sign.
after seeing so many complaints about them, are looking to join a class action suit against them.
I lost 268.00 they lost a potential real customer.Their loss!