PUERTO BAHÍA Villas & Spa Timeshare COMPLAINTS
Puerto Bahía Villas & Spa
- Legal Name:
- Ecoturismo de Bahía de Banderas S de RL de CV
- Resort sales locations
- Puerto Vallarta
- Rental Companies:
- Remax Paraiso, Platinum Resort Services
Common Complaints:
- it’s sold as "Real State" but in fact is a timeshare contract.
- Sales people guarantee that if the resort is not completly build in 2 years the client will receive all monies paid but it is not stated anywhere in the contract.
- the sales people offer to "trade-in" timeshares in no more than 90 days but at the end of that timeframe, client is stuck with the old and Puerto Bahia timeshare.
Puerto Bahía Villas & Spa Phone:
Toll free from the U.S. & Canada 1-866-286-2108
Local number in Mexico 322-115-9990
I know next time we are in Mexico I will warn all I see about The lies taht Todd ,Steve And the others tell you At the Puerto Bahia Villas At LaCruz. Go into It knowing that Todd Is the biggest Lier I have ever met .Not sure of his last name but he is from Wisconsin and his wife works there as well . Are that may be a lie as well. Read everything before singing anything What Todd tells you and what the paperwork says is not the same. He will tell you to just sign the papers . Don't
Robert
Puerto Bahia is a great place, is Real State
I have concerns too about PBV. Please email me so we can compare notes. Email is [E-mail]
We have the same basic Puerto Bahia story as everyone – We were enticed to visit a 90 minute presentation that went on for 5 hours of pressure and what appeared to be a deal too good to be true. We got sucked in and the next day tried to cancel. The day after that we went to the government Profeco office and they made up a directive statement which we were told to hand deliver and to also send it certified mail We did hand deliver and photographed the delivery since the owner’s representative wouldn't sign for it and then we had DHL deliver this too. Profeco told us we should get our money back. And that we should send an email in 15 days if the credit card wasn’t refunded. I have emailed the address given to us twice with attachments and an explanation but have not been able to get acknowledgement back that the email has been received. I also told American express to not pay them as this was a scam and I was disputing it. They indicate a few months to investigate. So far I am out about 8700.00 including Peso exchange fees. I am wondering if anyone has received a refund with or without the help of Profeco.
All the same as Linda Curtis states, and after 1 year, I still have not gotten my money for the purchase of my Royal Holiday Club contract with Platinum Resort Services, promised within 180 days. I have a contract that states they have a purchaser for my RHC, with $16,000 in escrow account, but still no completion of that contract. If anone has this agreement with Platinm Resort Services and have a law suit pending, please have your lawyer contact me. Perhaps we can get a class action in the US... just a thought.
We were interested in purchasing outright so we wouldn't have to deal with devalued timeshare (or "fractional ownership", apparently the mod term now) which they refused. They say the contract is for real estate so you automatically waive your right to the 5-business-day cancellation allowed under Mexican consumer protection law. If you want to end up with a timeshare, this place might be for you... but we were not comfortable with their tactics especially their lies about being able to guarantee a ridiculously high rate of return and saying that signing their contract would waive the 5-day buyers remorse protection when it doesn't according to PROFECO (Federal Consumer Protection).
I lost 500 in 2011. Spent 2 years talking to profeco, and they can not enforce the ruling. So I am out 5500!
Went to presenteatation there yesterday and found that all of the bad stories are true. We were lied to repeatedly and told that the guarantee of rental income was in the contract and we would be able to sign that guarantee when we signed the contract. Got down to the last minute before signing and then we were told that we would sign another contract for the guaranteed rental portion the next morning with a liquidator in the U.S. We just needed to trust him and have a little faith. If it sounds too good to be true, it always is. At least for those of us in the 98%! Years ago when we foolishly believed the Mayan Palace we had to go the government agency in PV to cancel the timeshare purchase. They gave a phony address to send a cancellation letter but luckily someone told us about the agency and I spoke Spanish. The puerto bahia folks just lie and say there is no rescision period because it is real estate. Glad to hear that is not true but too bad the English (from England) speaking seller there gets to keep telling the same lies to others. As soon as we mentioned rescision, they didnt want anything to do with us. I would suggest staying away from presentations unless you want to add stress, time away from your vacation and the possibility of doing something really stupid.