VIVA WYNDHAM MAYA Timeshare COMPLAINTS
Viva Vacation Club, Viva Fortuna Beach, Dominican Republic Resorts: Viva Dominicus Beach ,Viva Dominicus Palace ,Viva Playa Dorada, Viva Samana ,Viva Tangerine. Riviera Maya Resorts, Viva Maya,Viva A
- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
The stay felt unpredictable, which made it hard to enjoy the good moments. One afternoon the service was quick and attentive, and the next it was slow enough that we wondered if anyone had actually taken our request. The inconsistency made the whole experience more tiring than it should have been.
On top of that, promotional conversations appeared even when we weren’t looking for any sort of upgrade. It wasn’t aggressive, but it was persistent enough that we felt obligated to listen instead of just relaxing. Over time, that pushed the trip in a direction we didn’t want.
I stayed at Crown Paradise Club Cancún thinking it’d be an easy, no-stress getaway, but the place just kept throwing curveballs. The kids’ areas were constantly closed “for maintenance,” the buffet felt like the same recycled dishes, and our door didn’t lock unless we shoved it with our shoulder. Housekeeping skipped our room twice, and when I asked the front desk about it, they acted annoyed that I even brought it up.
What really got under my skin was the endless sales chatter. You couldn’t walk ten steps without someone sliding in with some “presentation opportunity.” I came for a vacation, not to dodge salespeople like I’m running a gauntlet. Honestly, I left more tired than when I arrived.
La experiencia fue cansada. El servicio variaba demasiado según el día y el área del hotel, y muchas solicitudes quedaban a medias. No era un caos total, pero sí una constante sensación de desorden.
Además, varias conversaciones terminaban en intentos de venta. Uno viene a descansar, no a escuchar promociones cada vez que pregunta algo básico.
The stay felt disorganized more than anything else. Simple things like towel replacements or drink orders took longer than expected, and no one seemed fully accountable when something went wrong. It wasn’t hostile, just inattentive in a way that adds up over several days.
What bothered me most was how often staff redirected conversations toward upgrades or “exclusive benefits.” Even casual interactions somehow led back to promotions, which made it hard to feel like a guest instead of a sales lead.
La estancia fue irregular. A veces el servicio respondía bien y otras parecía desorganizado. Además, muchas interacciones terminaban en intentos de venta, lo cual quita bastante tranquilidad al viaje.
My stay felt uneven from start to finish. Some days things ran smoothly, other days even basic requests took multiple reminders. I didn’t expect perfection, but the lack of consistency made it hard to relax. What stood out most was how often staff conversations turned toward promotions instead of service.
My stay felt uneven from start to finish. Some days things ran smoothly, other days even basic requests took multiple reminders. I didn’t expect perfection, but the lack of consistency made it hard to relax. What stood out most was how often staff conversations turned toward promotions instead of service.
La experiencia fue regular, tirando a cansada. El servicio no era constante y había que insistir mucho para resolver detalles básicos. Además, varias interacciones terminaban en intentos de venta, lo cual rompe bastante el ambiente de descanso.
I didn’t hate my stay, but it never really clicked either. Things that should’ve been simple, towels, room follow-ups, basic questions, always took longer than expected. A few staff members were friendly, others clearly disengaged. What bothered me most was how often casual conversations slid into promotions, making it hard to just enjoy the trip without feeling “managed.”
I expected a simple, relaxed stay, but little issues kept piling up. Requests were acknowledged and then forgotten, and getting clear answers felt oddly difficult. At some point, casual conversations started drifting toward special programs and “owner perks,” which got tiring fast. It wasn’t one big disaster, just a lot of small annoyances that made the stay feel longer than it should’ve been.