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VIVA WYNDHAM MAYA Timeshare COMPLAINTS

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VIVA WYNDHAM MAYA Timeshare COMPLAINTS
  Legal Name:
“Promotora Mexicana del Caribe SA de CV.
  Resort sales locations
Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas

Common Complaints:

  • Poor Customer Services
  • No availability
  • Rude sales associates.
  • One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
  • Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
  • Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
  • Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.

Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free)    1-800-996-3426
     1-800-WYNDHAM   
Calling from outside the U.S. or Canada, dial *    1-506-638-4899   
 Calling from Europe    00 877 999 3223   
 
Wyndham Hotels & Resorts Customer Care:   
Calling from the U.S. or Canada (toll-free)    1-800-466-1589   
 
Wyndham Rewards® featuring ByRequest® Representative:   
Calling from the U.S. or Canada (toll-free)    1-800-996-3426   
     1-800-WYNDHAM   
 Calling from outside the U.S. or Canada, dial *    1-506-638-4899
   
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:   
Exisitng Owners - Please Call (toll-free)    1-800-251-873   


To receive more information about Viva Whyndham timeshare complaints and how to cancel it send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
142 Complaints
  • Rachel BennettOctober 2, 2025, 12:40 pm

    At Viva Wyndham V Heavens, the resort looked fine at first, but the service was poor from day one. We had to wait almost two hours for our room to be ready, and when we finally got in, it smelled damp and the AC was barely working. The food choices were limited and repetitive, and by the third day, it felt like we were eating the same thing over and over again.

  • David JiménezOctober 2, 2025, 12:40 pm

    En Viva Wyndham Dominicus Beach, la experiencia fue decepcionante. La habitación estaba en mal estado, con manchas en las sábanas y un baño que claramente necesitaba mantenimiento. Además, el personal parecía desinteresado en ayudar y las áreas comunes estaban llenas de basura al final del día, algo que no se espera en un resort de este nivel.

  • Hannah CollinsSeptember 30, 2025, 2:56 pm

    At Viva Wyndham Bahía, the “ocean view” room we paid extra for looked straight at a construction site. The buffet food was lukewarm most of the time, and the drinks were watered down. It honestly felt like cutting corners everywhere possible.

  • Miguel HerreraSeptember 30, 2025, 2:56 pm

    En Viva Wyndham Azteca, la habitación olía a humedad y el aire acondicionado apenas funcionaba. Los restaurantes se repetían con la misma comida una y otra vez, y el personal no mostraba interés en resolver problemas.

  • Laura McKenzieSeptember 30, 2025, 1:57 pm

    At Viva Wyndham Dominicus, the check-in was painfully slow and the front desk seemed disorganized. Once inside, the room was small, and the bathroom had visible mildew. I wouldn’t call this “all-inclusive” since we had to argue just to get bottled water delivered.

  • Ernesto PadillaSeptember 30, 2025, 1:56 pm

    Me hospedé en Viva Wyndham Maya y lo que más me molestó fue la comida repetitiva y poco fresca. Además, el personal parecía cansado y sin ganas de atender. Para el precio que cobran, esperaba algo mucho más profesional.

  • Amanda LewisSeptember 30, 2025, 1:13 pm

    The resort looks nice in photos, but in reality the food was bland, the drinks were watered down, and the staff seemed uninterested in helping with anything beyond the bare minimum.

  • Roberto JiménezSeptember 30, 2025, 1:13 pm

    Lo peor fue que en Viva Wyndham todo parecía improvisado: desde el check-in lento, hasta las habitaciones con detalles de limpieza que dejaron mucho que desear.

  • Carla ThompsonSeptember 9, 2025, 12:35 pm

    I booked Viva Wyndham thinking it would be a family-friendly and stress-free vacation, but I came back feeling more tired than when I left. The check-in process alone took almost an hour, with hardly any staff around to answer questions or give updates. By the time we finally got our room, our kids were restless, and we just wanted to settle in, but the room wasn’t fully cleaned. There were towels from the previous guests left in the bathroom, and the floor was sticky.

    The food situation didn’t make things better. The buffet had the same dishes on repeat, and by the third day, none of us wanted to eat there anymore. We tried the specialty restaurants, but the reservations were always “full,” and staff seemed annoyed whenever we asked for help. To top it off, the pool was overcrowded every single day, making it impossible to relax. Honestly, this was not worth the money, and I’d warn others to manage expectations before booking here.

  • Jorge MendozaSeptember 9, 2025, 12:34 pm

    Me hospedé en Viva Wyndham con mi esposa e hijos y la experiencia dejó mucho que desear. Desde el principio, la recepción fue un caos: filas largas, poca información y personal que parecía estar abrumado. Cuando al fin nos dieron la habitación, no estaba lista del todo. Encontramos colillas de cigarro en el balcón y el baño no olía limpio. Eso ya nos dio una mala impresión.

    En cuanto a la comida, fue decepcionante. Todo sabía igual y el menú del buffet parecía reciclado día tras día. Intentamos reservar en los restaurantes temáticos, pero siempre nos decían que no había espacio. Las instalaciones como la piscina tampoco ayudaron, siempre llenas de gente y sin sillas libres. No lo recomiendo si lo que buscan es descanso y buena atención.

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