VIVA WYNDHAM MAYA Timeshare COMPLAINTS
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- Legal Name:
- “Promotora Mexicana del Caribe SA de CV.
- Resort sales locations
- Rivera Mayan, Playa del Carmen, Cancun, Puerto Vallarta , Cabo, Ixtapa, Bahamas
Common Complaints:
- Poor Customer Services
- No availability
- Rude sales associates.
- One of the most common scams at the moment of purchase is that Viva Wyndham Maya´s sales person will make you any verbal promise to get you to sign their contract
- Most of their sales are done under high pressure sales tactics, a high number of members at Viva Wyndham feel like they have being lied and scam and most timeshare contracts are being misrepresented.
- Salespeople claim that the points have more value than they actually do for exchange purposes.This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points.
- Many clients have complained that when they go to cancel within the 5 day period, they tell them that their deposit is non-refundable.
Wyndham Reservations phone number:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Calling from Europe 00 877 999 3223
Wyndham Hotels & Resorts Customer Care:
Calling from the U.S. or Canada (toll-free) 1-800-466-1589
Wyndham Rewards® featuring ByRequest® Representative:
Calling from the U.S. or Canada (toll-free) 1-800-996-3426
1-800-WYNDHAM
Calling from outside the U.S. or Canada, dial * 1-506-638-4899
Wyndham Vacation Resorts® - Owner Reservations & Customer Service:
Exisitng Owners - Please Call (toll-free) 1-800-251-873
Me hospedé en Viva Wyndham y la verdad esperaba mucho más. La habitación estaba vieja, con olor a humedad, y el aire acondicionado apenas funcionaba. Dormir fue difícil con el calor. La comida tampoco fue nada especial, todos los días parecían servir lo mismo en el buffet y se volvía aburrido rápido.
Lo peor fue lo saturado del lugar. Era casi imposible conseguir camastros en la alberca porque desde temprano ya estaban apartados. El personal hacía lo que podía, pero se notaba que eran pocos para tanta gente. El servicio era lento tanto en los bares como en los restaurantes. Sinceramente, no creo regresar.
I stayed at Viva Wyndham recently, and while the beach was nice, the rest of the experience was frustrating. The rooms felt dated and the air conditioning barely worked, which made sleeping very uncomfortable in the humid weather. On top of that, the food selection was repetitive, and the buffets didn’t really change much from day to day. It was disappointing for the price we paid.
What bothered me the most was how crowded everything felt. Getting a chair at the pool was almost impossible unless you woke up at 6 a.m., and even then people left their towels to “reserve” spots. Staff seemed overwhelmed and short-staffed, which meant long waits at the bar and slow service in the restaurants. Overall, not what I expected when booking a supposedly relaxing all-inclusive vacation.
Mi estadía en Viva Wyndham no fue lo que esperaba. Desde el momento de hacer check-in, en lugar de explicarnos sobre el hotel, nos mandaron directo al escritorio de “servicios para socios”, que en realidad es para engancharte con el tiempo compartido. Rechazamos varias veces la invitación a la presentación, pero aún así nos llamaban al cuarto casi a diario para insistir. Fue muy incómodo y arruinó gran parte de la tranquilidad que buscábamos.
En cuanto a la comida, el buffet fue monótono y daba la impresión de que recalentaban lo del día anterior. Las bebidas estaban diluidas y en los bares se notaba un trato preferencial hacia quienes tenían la pulsera especial del tiempo compartido. Es frustrante que un huésped común no reciba el mismo nivel de servicio.
I stayed at Viva Wyndham with my family expecting a simple all-inclusive vacation, but the experience was far from relaxing. The check-in was disorganized, with staff constantly pushing us toward their “member services” desk instead of giving us proper information about the resort. We quickly realized that this was just a way to lure people into timeshare presentations. They told us we would get “special perks” if we attended, but after saying no several times, they kept calling our room daily, which became very stressful.
The food at the buffet was also repetitive, and most dishes seemed recycled from the previous meal. Drinks were watered down, and service at the bars depended on who you were, if you had the special wristband from the timeshare, you were served first. It’s disappointing that loyalty and service depend on whether you buy into their program rather than simply being a paying guest.
Mi estadía en Viva Wyndham no fue lo que esperaba. Desde el momento de hacer check-in, en lugar de explicarnos sobre el hotel, nos mandaron directo al escritorio de “servicios para socios”, que en realidad es para engancharte con el tiempo compartido. Rechazamos varias veces la invitación a la presentación, pero aún así nos llamaban al cuarto casi a diario para insistir. Fue muy incómodo y arruinó gran parte de la tranquilidad que buscábamos.
En cuanto a la comida, el buffet fue monótono y daba la impresión de que recalentaban lo del día anterior. Las bebidas estaban diluidas y en los bares se notaba un trato preferencial hacia quienes tenían la pulsera especial del tiempo compartido. Es frustrante que un huésped común no reciba el mismo nivel de servicio.
I stayed at Viva Wyndham with my family expecting a simple all-inclusive vacation, but the experience was far from relaxing. The check-in was disorganized, with staff constantly pushing us toward their “member services” desk instead of giving us proper information about the resort. We quickly realized that this was just a way to lure people into timeshare presentations. They told us we would get “special perks” if we attended, but after saying no several times, they kept calling our room daily, which became very stressful.
The food at the buffet was also repetitive, and most dishes seemed recycled from the previous meal. Drinks were watered down, and service at the bars depended on who you were, if you had the special wristband from the timeshare, you were served first. It’s disappointing that loyalty and service depend on whether you buy into their program rather than simply being a paying guest.
Me hospedé en Viva Wyndham Azteca y la experiencia no fue nada agradable. La habitación tenía un aire acondicionado que apenas enfriaba y además se notaba la falta de mantenimiento: paredes manchadas, muebles viejos y un olor extraño en el baño. No es lo que uno espera de un hotel que se anuncia como cuatro estrellas.
En cuanto a la comida, era muy básica y con poca variedad. Después de tres días, parecía que todo sabía igual. El personal hacía lo justo, pero nunca se veía entusiasmo por ayudar. Al final, me fui con la sensación de que no valió lo que pagué.
I stayed at Viva Wyndham V Samaná with my wife and honestly, it was a letdown. The resort looks fine from the outside, but once you settle in, the cracks show. The food was the same every day, mostly buffet-style, and after the second night it all felt repetitive. Nothing stood out as fresh or flavorful. Drinks from the bar were another disappointment—half the time they tasted watered down, as if they were stretching bottles too far.
The staff seemed overwhelmed and not particularly friendly unless they were trying to sell you an excursion. The beach itself was nice, but the experience didn’t match the price we paid. I don’t think I’d come back here again.
En Viva Wyndham Azteca, la habitación estaba descuidada y el aire acondicionado apenas funcionaba. No parecía un hotel de cuatro estrellas.
Stayed at Viva Wyndham V Samaná and left disappointed. The food was repetitive, and most of it tasted bland. The drinks were watered down too.