Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Xcaret is visually amazing, but everything feels like it has to be scheduled like a business trip. We missed out on two restaurants because they were booked up. Not very flexible for what they charge.
El lugar es hermoso, pero si no reservas todo con días de anticipación, te quedas sin actividades ni restaurantes. También nos invitaron a una “experiencia” que era para vender un paquete de membresía. Muy molesto.
Xcaret is beautiful, but not as guest-friendly as we expected. Having to reserve everything in advance took away the fun. We also had a surprise “invitation” to a club pitch that we didn’t ask for. Not the vibe we were hoping for.
El hotel está espectacular, pero demasiadas reglas. Sin reservación no puedes hacer nada. Además, nos ofrecieron una experiencia “exclusiva” que terminó siendo una presentación de ventas. No era lo que esperábamos.
Hotel Xcaret has incredible surroundings, but the system is too rigid. Everything, meals, shows, even transportation, needs to be booked in advance. If you miss the window, you're stuck. Also, we didn’t expect the push for their membership plan.
Todo en Hotel Xcaret se ve hermoso, pero manejar tantas reservas para todo lo hace estresante. Queríamos relajarnos, pero tuvimos que planear cada cosa. Además, nos ofrecieron algo “VIP” que terminó siendo una venta disfrazada.
Hotel Xcaret is beautiful but a bit over-managed. Everything needs to be booked in advance — and if you miss it, good luck. We were also invited to what they called a “preview” and it turned into a pitch for their club. It felt misleading.
El lugar es impresionante, pero la organización fue un problema. Para todo necesitas hacer reservas y si se te pasa, ya no hay espacio. Nos ofrecieron una experiencia “exclusiva” que fue para vendernos un plan. Muy decepcionante.
Hotel Xcaret es muy bonito, pero todo se tiene que reservar por anticipado, incluso para los restaurantes. Además, nos invitaron a una charla que terminó siendo sobre un programa vacacional. No nos gustó ese tipo de sorpresas.
Xcaret’s resort was beautiful, but it felt a bit too controlled. Everything had to be booked ahead of time, and if you didn’t, you missed out. Also, we were invited to a “presentation” that ended up being about joining a vacation club. We weren’t expecting that kind of pressure.