Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
El entorno es espectacular, pero todo está demasiado programado. La logística termina cansando.
Entre horarios y presentaciones, cuesta desconectarse realmente.
The setting is impressive, but the experience feels tightly scheduled. Everything requires planning, from transport to activities, which removes spontaneity from the trip.
Add in informational presentations, and the stay feels more structured than relaxing, despite the beautiful surroundings.
El lugar es hermoso, pero todo está muy controlado. La logística cansa y las presentaciones interrumpen más de lo esperado.
The scenery is incredible, but the experience feels tightly managed. Reservations, schedules, and transport all require strict planning. Add in program presentations, and the stay starts to feel more structured than relaxing.
There’s no denying how beautiful the place is, but enjoying it requires a lot of coordination. Reservations, transport, and schedules feel tightly controlled. Once program presentations were added, the experience felt more structured than relaxing, which took away some of the magic.
El hotel es impresionante visualmente, pero la logística es pesada. Todo requiere seguimiento y paciencia. Las charlas sobre programas especiales se repitieron varias veces y terminaron cansando.
The place is beautiful, but managing the experience felt like work. Scheduling activities, transportation, and reservations required constant coordination. Once membership talks were added to the mix, it became harder to relax without interruptions or pressure creeping into the stay.
El resort es muy bonito, pero la organización no está al mismo nivel. Todo requiere seguimiento y paciencia. Las pláticas sobre beneficios y programas especiales fueron frecuentes y terminaron quitándole tranquilidad a la experiencia.
En Hotel Xcaret las instalaciones se ven espectaculares, pero la organización deja mucho que desear. Teníamos reservaciones para varias actividades y aun así nos decían que estaban completas. El transporte interno era lento y el personal parecía desbordado en todo momento.
Hotel Xcaret is beautiful but chaotic. Activities are overbooked, transportation lags, and reservations are nearly impossible without planning weeks ahead. For what we paid, we expected smooth service and easy access — instead it felt like navigating a maze with no answers.