Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret es un lugar muy bonito en cuanto a instalaciones, pero la experiencia no fue tan buena como esperaba. Conseguir reservación en los restaurantes era casi imposible y varias actividades que anunciaban como incluidas tenían restricciones o costos adicionales. La habitación estaba bien, pero el servicio no correspondía al precio que pagamos.
Lo más molesto fue la falta de claridad. Había largas esperas y reglas confusas para acceder a las actividades, y los empleados muchas veces daban información contradictoria. En vez de disfrutar y descansar, terminamos sintiéndonos cansados. Es un hotel espectacular en apariencia, pero no lo volvería a elegir.
Hotel Xcaret looks stunning in photos, and the property itself is beautiful, but the actual stay wasn’t smooth. Getting reservations for restaurants was difficult, and some activities that were advertised as included had hidden limitations or extra costs. The room was fine, but the service didn’t match the price point.
The biggest issue was how complicated everything felt. Between long waits, confusing rules for booking activities, and staff that often gave contradictory answers, it turned what should have been a relaxing trip into something tiring. It’s a gorgeous property, but the experience didn’t feel worth the hype.
Hotel Xcaret se veía espectacular en internet, pero en la práctica fue muy diferente. El lugar es enorme, y aunque suena bien, moverse dentro del hotel era cansado. Pasamos mucho tiempo caminando o esperando transporte interno.
Los restaurantes también fueron desiguales. Algunos platillos estaban muy bien, pero otros parecían normales considerando lo que cuesta hospedarse ahí. En horas de mucha gente, el personal se veía rebasado. No fue la experiencia de lujo que esperábamos.
Hotel Xcaret looked amazing online, but the reality didn’t match. The resort is huge, and while that sounds nice, it made getting anywhere a hassle. We spent so much time walking or waiting for transport that it became tiring.
On top of that, the restaurants were hit or miss. Some meals were great, but others felt average for the high price. Staff seemed rushed and overwhelmed at busy times, and the experience didn’t feel as polished as it should for such a well-known resort.
Hotel Xcaret presume ser un todo-incluido de lujo, pero la insistencia en venderte su programa de membresía arruina la experiencia. Nos invitaron a un “desayuno especial” que terminó siendo una plática de tiempo compartido. Al decir que no, sentimos que el personal ya no nos atendía igual.
El lugar es hermoso, pero considerando lo que cuesta, el servicio debería ser parejo para todos los huéspedes. Nos sentimos como clientes de segunda.
Hotel Xcaret markets itself as all-inclusive with luxury touches, but the constant push toward their membership program makes it feel less enjoyable. We were invited to a “special breakfast” that turned into a timeshare talk. Declining meant we felt invisible for the rest of our stay.
The resort is beautiful, but for the price, the service should be consistent regardless of membership status. It felt like we were treated as second-class guests.
Xcaret es un lugar hermoso y con paisajes increíbles, pero la insistencia con los paquetes de tiempo compartido fue demasiado. Nos dijeron que sería una charla breve y terminó siendo casi medio día perdido escuchando vendedores. No era lo que queríamos en nuestras vacaciones.
El resort en sí es atractivo, pero con esa experiencia ya no nos quedaron ganas de regresar.
Hotel Xcaret is visually stunning, and the location is beautiful, but the way they tricked us into a sales presentation left a bad taste. They told us it was just a tour to “learn more about the resort,” but it turned into hours of pressure to buy into their vacation program. It completely wasted one of our days.
We enjoyed the food and some of the natural scenery, but overall, I can’t say it was worth it when half of our time was wasted in a meeting we never wanted.
Hotel Xcaret is stunning, but the “orientation breakfast” was just a timeshare pitch that ate up half our morning. Not what we expected from a luxury vacation.
Xcaret es un lugar hermoso, pero el desayuno de bienvenida fue en realidad una venta de tiempo compartido que nos quitó toda la mañana.