Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret is visually stunning, but the constant upselling left a bad impression. We paid for a vacation, not to be chased about a “lifetime membership.” Just let people enjoy their stay.
Nos encantó el paisaje de Hotel Xcaret, pero insistieron varias veces con lo de la membresía. Fue incómodo tener que rechazar a diferentes personas durante todo el viaje.
We went to Hotel Xcaret expecting a peaceful escape. Instead, we were pressured repeatedly to attend a “presentation” about their membership program. We declined, but it kept coming up. The service otherwise was okay, but that experience left a bad taste.
Hotel Xcaret es hermoso, pero arruinaron nuestra estadía con tanta insistencia para vendernos una membresía. Dijimos que no desde el principio, pero no lo respetaron. Fue molesto y poco profesional.
Hotel Xcaret is visually stunning, but that doesn’t make up for how poorly they handle memberships. We were approached about buying into their “travel club” and they kept pushing even after we said no. Didn’t expect to be pestered like that at such a high-end place.
El lugar es bonito, pero la experiencia fue muy incómoda. El personal insistía demasiado en que firmáramos una membresía exclusiva. Nos sentíamos presionados todo el tiempo. No es la experiencia de lujo que prometen.
Xcaret is beautiful, but the logistics are chaotic. Constant miscommunication with transportation and restaurant bookings. Not relaxing when you're constantly trying to figure things out.
Los parques están increíbles, pero en el hotel hubo mucha confusión con las reservaciones. No había coordinación entre recepción y los restaurantes.
Hotel Xcaret was a mixed bag. The location is stunning, but the logistics are poor. Too much confusion about reservations for restaurants and parks, and the staff doesn’t give consistent info.
En papel, Hotel Xcaret lo tiene todo. Pero en la práctica, es un caos. No supieron darme información clara sobre los traslados ni sobre las actividades, y perdimos medio día solo esperando.