Hotel XCARET Timeshare COMPLAINTS
Hotel Xcaret México, Hotel Xcaret Arte, La Casa de la Playa
Legal name: Experiencias Xcaret Web S.A.P.I. de C.V., Experiencias Xcaret Hoteles, S.A.P.I de C.V, Naturama Tours Adventures S.A. de C.V. and Naturaprehispánica Ventura S.L (grupo Xcaret)
Common Complaints from Xcaret Members:
- The seller convinces the customer to waive their five-day right to cancel, claiming that the membership they are purchasing is a special one-day-only offer.
- The seller promises to sell the customer’s old timeshare so they can pay for the new one. In the end, the customer is referred to a resale company that doesn’t sell their old timeshare, leaving the customer stuck with two timeshares and the maintenance fees for both properties.
- Difficulties in making a reservation.
We invite you to read the following Xcaret timeshare reviews and share your experiences with Xcaret Timeshare
Hotel Xcaret is beautiful, but honestly too rigid. If you don’t plan everything in advance, you’re out of luck. And the “VIP tour” they offered us turned out to be just a high-pressure pitch for their club. Disappointing.
Todo en Xcaret parecía bien hasta que nos empezaron a insistir con su club exclusivo. Lo disfrazaron como una “experiencia especial” y terminó siendo una venta muy agresiva. No es lo que esperábamos.
Hotel Xcaret is stunning, but not guest-friendly if you don’t plan every second. We missed several restaurants because we didn’t reserve the moment we checked in. It felt more like a logistics exercise than a vacation.
El hotel es muy bonito visualmente, pero si no haces reservaciones para todo, no puedes disfrutar bien. También nos invitaron a una “experiencia privada” que terminó siendo para vender membresías. Eso no lo esperábamos.
Xcaret is visually amazing, but everything feels like it has to be scheduled like a business trip. We missed out on two restaurants because they were booked up. Not very flexible for what they charge.
El lugar es hermoso, pero si no reservas todo con días de anticipación, te quedas sin actividades ni restaurantes. También nos invitaron a una “experiencia” que era para vender un paquete de membresía. Muy molesto.
Xcaret is beautiful, but not as guest-friendly as we expected. Having to reserve everything in advance took away the fun. We also had a surprise “invitation” to a club pitch that we didn’t ask for. Not the vibe we were hoping for.
El hotel está espectacular, pero demasiadas reglas. Sin reservación no puedes hacer nada. Además, nos ofrecieron una experiencia “exclusiva” que terminó siendo una presentación de ventas. No era lo que esperábamos.
Hotel Xcaret has incredible surroundings, but the system is too rigid. Everything, meals, shows, even transportation, needs to be booked in advance. If you miss the window, you're stuck. Also, we didn’t expect the push for their membership plan.
Todo en Hotel Xcaret se ve hermoso, pero manejar tantas reservas para todo lo hace estresante. Queríamos relajarnos, pero tuvimos que planear cada cosa. Además, nos ofrecieron algo “VIP” que terminó siendo una venta disfrazada.