VACATION VILLAGE RESORTS Timeshare Complaints
Vacation Village Resorts
Legal name:
Vacation Village Resorts and Affiliates
Sales Locations:
Las Vegas, Nevada
Orlando, Florida
Kissimmee, Florida
South Florida (Fort Lauderdale)
Williamsburg, Virginia
The Berkshires, Massachusetts
Vacation Village Resorts Timeshare Complaints:
- High maintenance costs: Annual fees are often higher than initially expected.
- Deceptive sales practices: Customers claim they were misinformed about benefits, costs, and cancellation options.
- Difficulty booking reservations: Some customers report problems finding availability at resorts during desired dates.
- Challenges in exiting contracts: Like other timeshares, canceling a contract with Vacation Village Resorts is complicated and may involve legal expenses.
- Depreciation in value: Many owners find that their timeshares have no resale value.
- Pressure during sales presentations: Complaints about being forced to stay in lengthy sales meetings under pressure.
Vacation Village was advertised as spacious and comfortable, but the reality fell short. The unit we were given was outdated, with furniture that looked like it belonged in the early 90s. The air conditioning was noisy and barely cooled the room. On top of that, the Wi-Fi barely worked, which made it hard for me to check emails when I needed to.
What really disappointed me was the constant pressure to “upgrade” our timeshare. Every interaction with staff somehow circled back to a sales pitch. It’s exhausting when all you want is to relax. This is not a place I’d return to, especially given the hidden fees that popped up at checkout.
Nuestra experiencia en Vacation Village fue bastante frustrante. El lugar en las fotos parecía moderno y cómodo, pero al llegar, la habitación se veía vieja y con necesidad de renovaciones. Los muebles estaban desgastados y el aire acondicionado hacía un ruido insoportable. Además, la conexión de internet prácticamente no funcionaba, lo que complicó mucho cuando necesitaba trabajar un poco.
Pero lo peor fue la presión constante para vendernos más “beneficios” o actualizaciones de tiempo compartido. Cada conversación con el personal terminaba en una venta forzada. Al final, incluso nos cobraron cargos adicionales que nadie nos explicó al inicio. Nada recomendable.
Mi estancia en Vacation Village fue todo menos relajante. Desde la llegada, el check-in fue lento y desorganizado. Cuando por fin llegamos al cuarto, estaba sucio: encontramos migajas en la cocina y cabellos en el baño. Eso de inmediato dio una pésima impresión. Además, las camas eran duras y nada cómodas.
Otro punto negativo fue el internet. No funcionaba bien a menos que pagáramos un cargo extra, lo cual me pareció absurdo considerando lo caro que ya es hospedarse allí. Entre la suciedad, las habitaciones viejas y el constante cobro de servicios adicionales, definitivamente no volvería.
Vacation Village didn’t feel like a vacation at all. The check-in process was long, and when we finally got to our room, it wasn’t even properly cleaned. There were crumbs on the counters and hair in the bathroom. That immediately set a bad tone for the trip. The beds were stiff, and the overall vibe of the resort felt chaotic, not relaxing.
On top of that, the Wi-Fi was practically nonexistent unless you wanted to pay an extra fee. For what they charge, basic internet access should be included. Between the lack of cleanliness, outdated rooms, and the feeling of being nickel-and-dimed, I wouldn’t stay here again.
Mi estancia en Vacation Village fue todo menos relajante. Desde la llegada, el check-in fue lento y desorganizado. Cuando por fin llegamos al cuarto, estaba sucio: encontramos migajas en la cocina y cabellos en el baño. Eso de inmediato dio una pésima impresión. Además, las camas eran duras y nada cómodas.
Otro punto negativo fue el internet. No funcionaba bien a menos que pagáramos un cargo extra, lo cual me pareció absurdo considerando lo caro que ya es hospedarse allí. Entre la suciedad, las habitaciones viejas y el constante cobro de servicios adicionales, definitivamente no volvería.
Vacation Village didn’t feel like a vacation at all. The check-in process was long, and when we finally got to our room, it wasn’t even properly cleaned. There were crumbs on the counters and hair in the bathroom. That immediately set a bad tone for the trip. The beds were stiff, and the overall vibe of the resort felt chaotic, not relaxing.
On top of that, the Wi-Fi was practically nonexistent unless you wanted to pay an extra fee. For what they charge, basic internet access should be included. Between the lack of cleanliness, outdated rooms, and the feeling of being nickel-and-dimed, I wouldn’t stay here again.
La experiencia en Vacation Village fue bastante decepcionante. El resort se ve viejo y descuidado. La alberca estaba aceptable, pero la habitación parecía sacada de otra época. Alfombras manchadas, electrodomésticos viejos y paredes tan delgadas que escuchábamos todo lo que pasaba en los pasillos. Fue difícil descansar con tanto ruido.
Intentamos pedir ayuda al personal, pero las respuestas fueron lentas y poco útiles. Además, insistían mucho en hablar de su programa de membresía, como si esa fuera la prioridad. Más que unas vacaciones, parecía que todo estaba diseñado para presionarte a comprar algo.
Vacation Village sounded like a good deal, but it turned out to be more stressful than anything else. The resort is outdated, and while the pool area is decent, the rooms need serious renovation. Carpets were stained, appliances were old, and the walls felt paper-thin. At night we could hear every sound from the hallway, which made it hard to get any rest.
Customer service wasn’t much help either. We called the desk a few times about issues in the room, but they were slow to respond. On top of that, there was a lot of sales talk about their ownership program, which felt more like a pitch than a helpful explanation. It honestly felt like the focus was on getting us to sign something rather than making sure we enjoyed our stay.
Vacation Village parecía bien en las fotos, pero en la realidad fue otra cosa. El registro tardó casi una hora y los de recepción se notaban desorganizados. Cuando llegamos a la habitación, estaba medio sucia: había migajas en la mesa y el baño claramente no lo habían limpiado bien.
Las instalaciones están viejas y no se parecen a lo que anuncian. La alberca era demasiado pequeña para tanta gente y el gimnasio tenía apenas un par de aparatos. Para lo que cobran, la verdad no vale la pena. No lo recomendaría.
Vacation Village looked fine on paper, but once we arrived, the problems started showing. The check-in process took almost an hour, and the front desk staff didn’t seem very organized. When we finally got to our room, it wasn’t as clean as expected—there were crumbs on the counter and the bathroom didn’t feel freshly cleaned.
The property itself felt outdated, and the amenities they advertised were not as impressive in person. The pool was small for the number of guests, and the so-called “fitness center” had barely any equipment. For the money, I don’t think it was worth it, and I wouldn’t recommend it to friends or family.