EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
they told us that we could cancel the membership anytime but then when we got home we found out in the back of the contract (which we were not showed at the time of signing) that we had to cancel within 5 days. We were intentionally lied to, to make us to miss the 5 day limit
No cabe duda que este resort es de los mas fraudulientos que existen , tengo unos amigos que son de canada que decidieron ir a vacacionar en este resort, para su sorpresa al principio marchaba todo bien, pero como un filtro , a todas ls personas americanas, extranjeras las meten a fuerza a una presentacion de lo que son los tiempos compartidos, casi obligandolos a comprar con ellos, mis amigos salieron mal con un vendedor de ahi mismo por que era demasiado enfadoso, tomen sus precauciones
I'm also trying to find a way to get out of this contract. We signed up while on vacation but after doing some research we have learned that this is a big scam. They told us a list of lies when we signed up. Has anyone stopped paying and had it affect there credit score?
nos ofrecieron una membresia de tiempo compartida cosa que nos pintaron uff super bonita, que dieramos un enganche 30 mil pesos y en tres años pagariamos la total de la membresia. Obviamente el servicio es pesimo, una vez que te tienen a ti y a tu dinero, el trato al cliente pasa a segundo termino.
I had many complaints with those people, my experience was in mexico , mazatlan , that after a timeshare presetation i accept to buy some months, at firts eveerything looks legit, but the first problem that we had is the cost of the extra services or the maintenance fees, super high prices that anybody told us before , i dont had any clue of what is going on , actually im in the cancellation process, such a shame
They promised that they would sell our other timeshare, but months later, after paying a fee to a rental company, we now had two timeshares. Not at all what we had wanted!!! We are retired and don't have the money to spend on two timeshares, but we just wanted to have one to enjoy.
They need to be investigated by federal government. Current marketing efforts on phone are illegal. Absolute no service. Do not buy a time share at all. Biggest scam going. Need to be outlawed. We need a class action to sue this group and all timeshares.
Llevo años pagando mi tiempo compartido y de verdad es un costo grandisimo para el mal servicio que recibi la última ves. Llegue al cuarto y la recámara no estaba preparada aún para recibir huésped no se puede contar con buena higiene en los hoteles o habitaciones que ofrecen porfavor evitenme la pena de meter denuncia a profeco!
LOS ODIO, tan caro que cobran estas personas y no son buenos ni siquier para brindar un servicio digno de calidad, la comida del bufett es malisima, despues me entere que lo que dan son sobras de lo que va quedando en la cocina, el aire en la habitacion que estuvimos tiene muchisima humedad y no es para nada agradable el clima ahi, el personal ni se diga , no tienen el minimo interes de atender bien al cliene, muy mala nuiestra experiencia en mazatlan.
realmente el personal de recepción de este resort es muy deficiente y no se si es apropósito pero se pasan de listos, nosotros habiamos pagado una habitacion con vista al mar y cuando llegamos a hacer check in nos dijeron que no estaba lista, que nos cambiarian de habitacion.. mi esposo acepto, y cual fue nuestra sorpresa que al entrar era una habitacion con vista a la alberca y obvio nos molestamos bastante