EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
El Cid resorts are VERY NICE ... it's the timeshare salespeople that are aggressive in their practices and you can't take everything they say as a guarantee or promise.
My advice is to stay away, far far away from El Cid and their sales people. Its nothing but a scam to get your cash.
We came to Cozumel island, Mexico for a vacation. At the airport we were offered a free car rental valued at $500 for “visiting a new Hotel El Cid in Puerto Morelos, Mexico”. We were told that this is a new hotel, and they want us to check it out, so we will stay there in the future. There was no mentioning of timeshares or timepoints during the free car rental offer. When we visited the hotel we were given a presentation about timepoints, hotel tour and an offer to sing a contract. We were not well prepared for the offer and did not even have reading glasses to read it carefully. The verbal offer looked good and we signed the contract and paid a down payment of $8000. After returning back from the vacation to USA, we had read the contract closely to find many differences between the verbal offer given to us.
We got scammed out of $27,000. Everything sounded good in the beginning. Not knowing that they had misrepresented their form to us, tricking us into signing something we don't know about.
All the fraudulent statements and actions, misrepresentation, and deceptions were part of their grand scheme to get us to purchase a vacation membership.
I am very frustrated because the way El Cid has treated my husband and me; we bought a timeshare with them. And now we want to get out.
I purchased a timeshare at el cid because they told me they were able to sell my old timeshare which at the time was a more expensive timeshare at velas i ended up buying at el cid for a really cheap price, the problem is that they didn´t sell my time share instead i now own 2 timeshares.
I am a victim of this timeshare too and I have been paying every month for more than 3 years now. This time, I wanted to cancel my membership because of the bad experiences that I have with this company, and for charginng me unathorized amounts. I am so desperate to really get out from this trap. This El Cid company is worst. I also read numerous complaints about this timeshare scam which made me want to stop my membership asap.
They're one of the most fraudulent resorts, in my opinion. I'll never buy a timeshare with El Cid.
I have a love/hate relationship with my El Cid timeshare. However, their system for using RCI for trades is, I think, a pain. I still hold out hope that they will change it.
El Cide is a total rip off. They make so many promises, then you try to use them and there is always an excuse. For example, we upgraded to Diamond level and were promised we have a guaranteed room whenever we want to come out. The first time we tried to reserve a room, we were told they were full. This was for mid May, before most schools are out. They will tell you anything to get your money.