EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
We were invivted to a presentation at el cid vacation club, we were tired and we want to go rest to our hotel so we purchased a membership, but under some conditions, the seller told us that we don have to pay maintanances fees and of course that took our attention and we though that the membership it was a really good opportunity also the salesman told us that they could take our existing timeshare and that money could been used to paid part of the membership and we almost have to pay a little amout we signed the papers of course we felt pushed and we didn´t read all the papers pretty well, so all what he promised to us it wasn´t in the contract and of course they don´t want to honored.
What can we do if a seller from el cid promised us that he would sell our old timeshare and he didn`t call us back neither answered our calls and emails. Should we call his supervisor? Or what we should do?
I´m tired of be ignored, I have been trying to contact the responsible this timeshare scam and nobody respond me, if I´m late with my payments they always send me emails to remain me that I need to pay my membership but when I sent them my petition of cancellation they disappeared and never answer my emails and phone calls
I just want to know if I´m out of my 5 days cancellation period, Can I cancel my membership? Because I´m not happy with some promises they made us and they told us now that they not going to be honored, because there are not in the contract.
I am very desperate, I went to a presentation of timeshare at El cid and I ended up by buying a membership, the monthly payments are very high and all the promises that the sales person said to us are not in our contract and certainly now the sales person and his manager do not want to take responsibility . I have been emailing them to let them know my desire of canceling the contract. but they don’t answer my emails and when they finally did , they told me in a rude way that I couldn´t cancel my membership.
I was scammed by el cid, they sold my something different that I what I thought I was buying because the salesman told me that they would help me to rent my weeks and el cid would take my California timeshare as a part of the deal but nothing of that happen and I´m worried because I don’t have enough money to pay the membership in full. My friend told me that you can help me, I hope you can.
My husband and I were invited to a timeshare presentation by a very friendly person. When we were there, we purchased a membership for $35,000 at El Cid and we paid in full. The next day we attempted to cancel our contract at the resort within the 5 day cancellation period, but the seller told us that we couldn´t as we had signed a waiver rescinding our right to cancel the timeshare within 5 day recsission period. We believed him and we returned home, thinking that the only thing that we could do was to use the membership, but when my hunsband found your web page on internet he read an article about the recsission period and we noticed that we were scammed and what the seller told us was a lie.
hola. sres. primeramente los saludos y les escribo por que ocupo de sus servicios en relacion a un tiempo compartido en el hotel del cid en pyerto morelos
por los comentarios de este paquete quiero canselar el contrato
para su conocimiento de enganche o entrada page al rededor de 23.000 pesos con una tarjeta de devito a mi nombre
la anualidad por mantenimiento es de 500 dolares aproximadamente. esta la cargaran hoy a la cuenta de credito a nombre de mi esposa.
con mensualidades de 300 dolares. esta es cada dia primero y su servidor tengo que dar la primera mensualidad el dia primero de octubre del presenteaño
de ser posible me gustaria revisaran el contrato
sin mas que desir quedo a su entera disposicion . gracias
I´m very dissatisfied with my membership with el cid, first hey told me that they would rent my weeks but they never did, I let it pass but I always have problems to contact them, they never have availability for me, I had my membership for 5 years now and I only been able to used my membership once, and when I used the rooms were dirty, I don’t know what happened with this resort it is supposed to be a good resort. I have been waiting for a long time to see if it improves the situation, but I am tired of expecting and not seeing improvements
I have 4 timeshares one of them at El cid vacations club, I was told that buying and renting my timeshare was a good deal, now that I have 4 and I have not been able to rent even once and less for the price that the resort told me, I´m thinking about giving away all of them. I know that I spent a lot of money on them, but it is better for my no to invest more money on them.