EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
Hi there! I bought a timeshare in Mexico,was I so stupid?Yes... My problem is a my contract.Verbally and written we made a contract as my points yearly will be 9600 and maintenance fees is altern,,when I read very carefully my contract,,there written opposite things,,I have to pay maint fee yearly ,but using points alternate.I paid about 6500 down payment and they says we can`t refund them.
Estoy intentando cancelar la compra o el pago de una membresía en el cid, me platicaron maravillas los vendedores y después de ver y escuchar comentarios de varias personas veo que son puros fraudes y además no cumplen todo lo que te comentan. Me gustaría escuchar sugerencias y recomendaciones sobre que puedo hacer.
I purchased a timeshare and they offer to buy a time share we already had and were so astute in describing the deal, I eat it all up. After five months of trying to get a hold of them through e-mails and phone calls that have gone unanswered, I have given up on the money, the vacation, everything. I still get mad at times (at me mostly). When I first came aware of what was happening I did not want to believe it;after it settled in, I went from deeply depressed and mad, to feeling embarrassed and powerless.
My husband took me to Cancun,Mexico for the first time and we were greeted by a couple people who were suppose to take us to our taxi but it took a long time since they wanted to give us free things such as a Tulum Express and Chichinitza passes, there is alot of lies in this time share we thought it was all good but it turns out that is not the case. I can not use any of my points until 2013 but yet my first payments was January 2011. I need to get my money back if all possible.