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EL CID RESORTS Timeshare COMPLAINTS

El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.

EL CID RESORTS Timeshare COMPLAINTS
  Legal Name:
El Cid Vacation Club S.A. de C.V.
  Resort sales locations
Mazatlan, Cancun, Cozumel.
  Resort collections
Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
  Rental Companies:
Phoenix Vacation Property Management, Platinum Exchange Services Corp.
Hotel Representatives:
Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas

Common Complaints:

  • Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
  • Salespeople claim that the points have more value than they actually do for exchange purposes.
  •  Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
  • Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.

El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.

Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999

El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44

To receive more information about El Cid Timeshare and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
342 Complaints
  • GMLApril 12, 2012, 10:11 am

    My husband took me to Cancun,Mexico for the first time and we were greeted by a couple people who were suppose to take us to our taxi but it took a long time since they wanted to give us free things such as a Tulum Express and Chichinitza passes, there is alot of lies in this time share we thought it was all good but it turns out that is not the case. I can not use any of my points until 2013 but yet my first payments was January 2011..

  • Vanita DrewittApril 12, 2012, 10:11 am

    After a long flight from Vancouver BC, my boyfriend and I finally arrived in Cancun.  As we were ready to exit, I approached a man named Carlos to ask him where the Best Day shuttle was.  He looked like an official airport official and so he directed me to where they would be and then asked what my plans in Cancun were.  We told him and he then offered us a day pass to "a new hotel resort", at a cost of 20 dollars per person, which included 2 buffets and a 1 hour massage by the beach, plus a day to check out this new resort.  I declined and so he offered us the same deal for the day for only 10 dollars per person.  I then accepted the offer.  He offered us round trip transport, 2 buffets, and a one hour massage for each of us for 10 dollars each.  I asked him "Whats the catch."  Carlos replied - no catch, just come and see our resort, enjoy it and please tell your family and friends about us.  He then asked me to bring my credit card so "he can get paid," once I show it to them with my name on it.  Then he asked my boyfriend and I to bring something that shows we live at the same address.  He promised to pick us up the next day at 9am.  We got picked up the next day and taken to the El Cid resort in Cancun.  We were asked a few marketing questions and given each a Mayan souvenir for free.  Once we sat to our buffet breakfast, a young girl named Christina sat with us and started asking us about where weve travelled and where we would like to travel in the future.  We spoke of this and she then started to talk about the El Cid vacation club.  I said to her - "Is this a timeshare presentation?"  She said - its not a timeshare, its a vacation club.  She asked the both of us to keep an open mind about this 90 minute presentation.  She asked us if we knew we were coming to a presentation, and we both said no.  She asked us to be a part of this presentation and she stated there is no intention to push people into buying anything.  We then agreed to the presentation as we felt obligated into listening to the presentation.  After all, we would be getting a massage and a free lunch anyway.  The presentation was all about the history of the resort, its locations, vacation and holiday stats, the ups and downs of a vacation club, and layouts of the resort rooms.  She also explained the points system of El Cid and its affiliations with other companies such as Wyndham.  We looked at some real suites, and toured the resort.  It was all beautiful and serene.  They offer butler service as well as other services in the resort such as the spa, romantic dinner and wedding services etc......She also mentioned the best snorkelling reef is here at El Cid Cancun.
    During the tour I asked Christina - "How much am I going to have to put down?"  She laughed and dodged my question and said we will discuss this at the end.  Once we got back into the office, she kept offering us drinks, including beer, for free.  She then showed me what I had to put down as payment - $85 000 USD, which she stated, I can pay in monthly installments for 2-5 years.  Plus, she offered me 400 000 bonus points which I need to earn and use for El Cid resorts, cruises, car rentals etc......  I would have to buy points PLUS pay the 85 grand for this vacation club.  The maintenance fee was about 1500 a year, plus some other admin fees.  As this was being explained to us, I suddenly heard a male staff yell somthing in Spanish and everyone cheered in delight.  I asked Christina what that was about, and she said "It means we made another sale."  We said no to the vacation club membership, and explained we were not intending on spending this kind of money on this holiday.  Christina then said "But for the places you travel to, you will be spending more on trips over the years than 85 000.  I told her that Im not even sure if I will be travelling in the future, and I also told her that I would never sink my money into something that will decrease in value over the years.  She then proceeded to call me "negative" and said she was only trying to help me with getting more blue water and white sands in my life.  When I sat there and said no, she called her manager and then when I said no, they continued to get another staff member to convince me to change my mind, and each time I said no, even when they offered me bonuses and free weeks here and there.  At the end, the last sales lady who was supposed to convince couldnt.  She got fed up and said: "Vanita, well you know, nothing in life is free, and you should have known that this was a sales presentation."  I said to her - "Well can you at least give me this information so I can take it home and think about it?"  She said no, the offer is only being offered today and today only, and none of the information being said to me could be taken out of this room.  As I got up to leave, the staff got so rude with me they said "Look at the free things weve given to you, plus Carlos came to get you, and weve got families to feed as well, and so does he."  We are  proud to say, we left without making a huge financial mistake, we got our massage and meals and even a free ride back home!  Do not do not do not buy a timeshare.  Lots in Mexico go for as little as 65 000 by the beach, and its all yours, could be a potential real estate investment.  Do not buy a timeshare.  Once I got back to my hotel I looked up horrible reviews about El Cid timeshare resorts, plus other timeshare nightmare stories.  They will manipulate and exaggerate to get you to buy, they will imply beer on you to get you drunk so things look better when your tipsy, they will guilt you into buying by stating you got free gifts and free meals and a massage by stating they have families to support, and you are supposed to make a decision on the spot without taking the info home and thinking about it.  That is a lot of money to be thinking of giving to them on the spot.  Plus it doesnt give you a chance to not be able to google them up and read horrible reviews about them.  We are happy to be able to rent out cheap hotels without the headaches and hassles of a timeshare!  We only travel about once or twice a year and stay in moderately priced hotels, you cant compare that to sinking in 85 000 plus buying points on something you will hardly use!  Dont believe for a second that you can recuperate your money by renting your share out to others to make money.  It just doesnt work that well and easy, otherwise we would all be buying timeshares for this purpose.  The staff will promise you that you can rent it to others.  Just stay away from this all,  timeshare advertising is heavily promoted in Mexico.

  • PamelaApril 12, 2012, 10:11 am

    I have an El Cid timeshare that I am deliquent 6-months on payments due to financial reasons. However, when I purchased I was promised that they would market/rent my timeshare to make the payments. A collection agency is calling.

  • SalvadorApril 12, 2012, 10:11 am

    El año pasado compre un tiempo compartido en El Cid adquiri un plan bajo la promesa por parte de la empresa de que el plan era autofinanciable, es decir, que de 4 supuestas semanas que tengo derecho al año, con 2 pagaba las mensualidades de un año y con dos el enganche y me quedabe una utilidad, ya que segun ellos, me iban a ayudar a comercializar mis semanas,pero en mi contrato no menciona semanas, sino puntos, y por ningun lado del contrato viene la conversion de puntos a semanas. Segun ellos del enganche que se pacto a 6 meses sin intereses, solo iba a pagar la primera mensualidad, y las siguientes se pagarian del modo que les comentaba. el dia de hoy me voltearon todo y estoy teniendo dificultades para saldar la cuenta

  • WayneApril 12, 2012, 10:11 am

    Good Morning, I have been trying to cancel el cid vacation membership for 6 months now. I have never used the service. They tell us to send emails, mails and keep on telling us that they never receive it. Now they threatening to call a collection agency because we refuse to pay. Please help!

  • rebbecaApril 12, 2012, 10:11 am

    In Jan. '08,wE purchased 210,000 points from Rui Veloso of El Cid Vacation resorts in Mazatlan. Mr. Veloso drew up an agreement to rent out our points to help to pay for the contract #0605599, in Dec. of that year. According to this agreement the rental would be guaranteed  to provide us with the sum of  $10,000 US. no later than January of "09. We did not receive this money at that time or since. We have had to borrow money to pay for the contract. THe rental company did not receive notice to rent out our points . We ended up owing El Cid collections a total of $12,333 US as interest had accrued . Mr. Veloso sent us a cheque for $1200. US, in July of '09. He has since refused to honour the agreement drawn up, saying he works for El Cid ,not the rental company.

  • DonnaApril 12, 2012, 10:11 am

    We just signed up for a time share at EL CID RESORTS on August 17 2009.I got hooked to their bait by promising how to take avacation with less head ache and convinient of making reservation on the internet,I spoke with many of the RCI resorts costumer service to make room reservation and told that the internet reservation is not a working program,is only a simulation program.I need you help to recover my down payment O $8,050 dollars for a service they cannot provide.Thank you,for having this web site hopefully you can call me ASAP  and get in touch with you law firm soon as possible.

  • LeeAnnApril 12, 2012, 10:11 am

    We bought into El Cid Vacation Club this past April 2009, they had me sign over a timeshare property that my mom and I owned.  My mom was not there and so she did not sign this agreement.  She feels this was wrong, in that they should have had both our They said this was so easy to use, so cheap, so affordable.  Well it isn't, it is deceptive, I get bills that say I'm late in payments, charging me late fees that I didn't even get a first bill for.  They told me there were no maintenace fees for RCI, I've paid them $600 already!   We want out!  Thank you for any help!signatures since they were on the original contract.  So I am wondering if this was even legal.

  • DanApril 12, 2012, 10:11 am

    We just signed up for a time share at EL CID RESORTS on August 2 2004.I got hooked to their bait by promising how to take avacation with less head ache and convinient of making reservation on the internet,I spoke with many of the RCI resorts costumer service to make room reservation and told that the internet reservation is not a working program,is only a simulation program. I need you help to recover my down payment.

  • MarkApril 12, 2012, 10:11 am

     just purchased a 300,00 point time share for el cid in puerto morles got home relized cant afford and cant refinance as a mortatage must be personal loan high interest contract dated May 3 2009 can you help me i was under the assumption this would have a deed and i would be able to refi for 20 years cutting the payments in 1/2 i paid $36,400  for this and cant afford put down 10% can you help I dont know if i signed a wavier for the 5 day thing but i do have a c/d with all paper work on it

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