EL CID RESORTS Timeshare COMPLAINTS

 My mother has been scamed by El Cid Morrow Towers.  She already had a timeshare, but 4 years ago, the convinced her to upgrade for more money!  She now has $18,000.00 into them.  What are the options?  She now wants to give it to me, as she no longer wants it.

 I was down staying in Mazatlan, Mexico with an another couple and I met with the El Cid Resort group.  We were told that El Cid would sell our other time shares in 90 days and gave us the price for each different time share.  This money could be the down payment on their El Cid VIP club.  That must really "very ignorant person"!!  So, after putting $18,000 down and signing on for the balance, which was supposed to be paid off by the proceeds of the properties.  Until the property monies were transferred, we would make a payment of $672.03. This would only be until Oct 1, and all would be taken care of.  Well El Cid will not return any of our e-mails and the contact information they gave us do not work.  The main culprit we dealt with was Lic. Fernando Alonso Gonzalez, El Cid Management.  The only communication that comes is for the payments, which also include a $109 monthly maintenance payment!!!  I am exploring a way to approach this problem, legally, if possible.  This seems to be a complete scam.  Now tomorrow is Oct 1, and I expect NOTHING AT ALL FROM El Cid!
  Now looking for other persons in this same state.

  My father and his wife signed up for a timeshare unit through El Cid in Mazatlan last October. Me, my husband, and my kids were also with them at the meeting and other family members were at the resort with us. My father had already purchased a basic package the year prior to that with the understanding that our vacation there would be free and that food, drinks, and other amenities would be free. The meeting took place on our first day there. It was to upgrade my father to VIP status. He was promised that he would be able to sell his points to pay for this upgrade and then again every year after for a profit. We were also told that his entire family would be able to get 1/2 price airfare, hotels, and car rentals. He signed up and paid a down payment with the rest due in April of this year. They promised that he would not have to pay any more in April as he would have earned enough by then to pay it off. When we went to check out of the resort, they were going to charge him for each of the four rooms, food, drinks and other amenities that he believed were supposed to be free because of his original contract. He did end up still paying some but they did not charge him for the rooms and the rest of the food that were on his bill. He asked me to bring home the contract and figure out how to sell his points and get the 1/2 price airfare for my family. I called RCI and they had no such programs. I called El Cid and they did not have any such programs either nor would they talk to me about what had been said. They told me that the original man that we talked to would call me back and he never did. I have been calling and trying to email them since. I have to email through their website as I have no email contact information for them and they do not return my emails and I do not have a copy of them either. I just found your website and am wondering if it is too late to try and get out of this contract. In October the week after he signed up, they were telling me that I would have to wait until January to be able to sell the points. They said that they were going to send an ID number in the mail by then. They never sent the number. I emailed RCI and they gave me this ID number in January but they said that they had never heard of this program and I would have to contact El Cid directly to figure it out. I have called and so has my father repeatedly but no one will talk to us about it. When I call El Cid, they give me the number for RCI. When I call RCI, they give me the number for El Cid. My father went to their San Diego office and talked to a man there. He gave my father a business card with his information on it. He told my father to have me email him a complaint with the details in it. I have tried emailing the address on the card and the email does not exist. My father has called San Diego and Mazatlan repeatedly and they say that since these promises are not written in the contract, there is nothing we can do. My father gets billed every month for the cleaning fees and they automatically deduct it from his credit card. He has not paid any of the timeshare payments at all. They call and are threatening him constantly. I am wondering if he can get out of both or at least the last contract or has it been too long ago now? It has been a year since the VIP contract was signed and two years since he got the first contract.

I have 2 timeshares (not by choice). I would like to resolve the problems I have had with them. The first is Mayan Palace the second is El Cid ( who promised to sell Mayan if I bought from them and did nothing). I would be happy to engage your services and look forward to hearing from you. 

During a Royal Caribbean Cruise Vacation July, 2008, we ended up in Cozumel and were approached by a white female who offered us a taxi and a free lunch just to tour the Hotel she was representing.  When we got there, we were greeted by a lady.  She claimed to be new at the job and began to explained that she liked working there because this Timeshare company had the best deals and on and on.  We advised her we were not interested and she took us for a tour at one of the condo’s, and meanwhile kept pushing for the deal and we kept telling them we were not interested.  During this whole time, they kept offering free alcoholic beverages and we took them.   We tried leaving and that’s when they introduced us to a gentleman named Alejandro Diaz.  This gentleman was more aggressive and stated that taking one of their Timeshares was a great investment, and that we could use it anytime we wanted to.  The only thing we had to do was book it 30 days in advance.   After many pleads from this gentleman, we resisted and that is when we were introduced to a heavy set lady named Heather Black, who claimed to be the attorney for El Cid and guaranteed us that if for any reason we were not satisfied with the contract she would be more than happy to dissolve the contract.  After that statement, we felt more comfortable and gave in, signed the contract for $13,000.00 dollars which included accommodations for six people, gave a down payment using a credit card for $2,680.00 dollars, and agreed to give a monthly payments for 84 months and a yearly maintenance fee of $500.00 dollars.  The first payment was October 2008.  
Around March we started planning for our summer vacation, and of course we tried booking our vacation at El Cid and everything was booked for a year and a half there was nothing available for six people.  The gentleman I spoke with claimed there was never anything available for six people.  We tried other places with their partner RCI, again nothing available.  We felt so upset, my wife was crying uncontrollably stating, “I can’t believe anyone would be so cruel and take money from people with such false promises.  How can they sleep at night?”  We really thought it was a good investment being a family of six, it is really expensive when staying at Hotels for vacation.  We continued paying the Timeshare and made many efforts to reach the salespeople we signed the contract with no results for the past five months.  We even email them a letter stating we wanted the contract terminated on Septenber, 2009 with no answer.  After numerous calls to El Cid customer service, leaving messages stating our plea, no answer.  We are now being harassed by El Cid’s collection agency via telephone and mail.  When I contact them, all they are interested in is getting a payment.  They do not want to discuss any other issues, other than when will we be giving a payment.   We are unable to continue paying for a service that is not being provided and with the economy down this has become a financial burden for us.

We have been lied to by Rui Veloso @ El Cid Mazatlan he guaranteed a rental of timeshare , as this would cover most of the costs of our ( upgrade) AS WE were El Cid Fairshare owners allready.. We have e-mails and copys of the rental contract. 

Just bought El Cid ts in Porto Morales,Mexico. They took dwn pmt of 2,500 on Wells Fargo card. TS was bought at price of 8900 or 77,000 pts a year. Promised 2 weeks on odd yrs. Led to believe the pts were in addition to the 2 wks-not given to buys your 2 weeks with. They said they could be used to buy upgrades, tours and airline tickets, etc. Once we arrived home we had time to look into this a little more and realized that 77,000 pts will hardly cover the cost of 4 or 5 days at any resort.

Bought El Cid membership. Was lied too and have spent a ton of money in monthly fees so far and 3800 downpayment. If I get a group of 5 people, would our testimony help us filing a class action lawsuit in Mexico? Is the owner of this group Carlo Berdegue?

I purchased a timeshare from El Cid La Ceiba , in Cozumel MX. It took place on June, 2005. I first dealt with, the Owners Advocate who turned it over to My consumer Activist. It has been sitting with these people for years , and I cannot get anything done on my behalf. I never paid a penny on this share, and have an unusual story to tell on my behalf. I recently tried contacting the owners advocate just to find out that they filed for bankrupcy so there is no way to get my $999 paid to them. Is there anything you could help me to resolve this? It has affected my credit, and also my job searches, they also look at credit reports when applying for work. I have the affidavid, and paperwork you could read to get an Idea . I paid the Owners Advocate , a cost of $1000.00 in the beginning , and they still cannot tell me what I paid for. I am very dissapointed in these two organizations. Now, I see that they have a new website called Taking On Timeshare and looks identically to the webpage the owners advocate used to have.