EL CID RESORTS Timeshare COMPLAINTS
El Cid Resorts, El Cid Vacations Club, El Cid Moro, El Cid Castilla, El Cid Marina, El Cid Cozumel, El Cid Marina Cancun.
- Legal Name:
- El Cid Vacation Club S.A. de C.V.
- Resort sales locations
- Mazatlan, Cancun, Cozumel.
- Resort collections
- Resort Communications, Inc (RECO), San Diego CA; Textron Financial Corporation
- Rental Companies:
- Phoenix Vacation Property Management, Platinum Exchange Services Corp.
- Hotel Representatives:
- Rui Veloso, Jesus Osuna, Benjamin Goon, Enrique Huerta, Luis Felipe Rodriguez, Olivia Avila Rojas
Common Complaints:
- Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc.
- Salespeople claim that the points have more value than they actually do for exchange purposes.
- Clients are sent the full contract on a CD to their home address. They do not receive a full copy to review and decide whether or not they want to cancel within the 5 day rescission period allowed by Mexican Law.
- Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. This never happens.
El Cid Resorts Mazatlán
Toll Free
01 800 716 98 00
Phone
011-52-(669)-913-3333.
Hotel Marina El Cid Spa & Beach Resort
Quintana Roo
Toll Free
01 800 003 62 92
Phone
011 52 (998) 872 8999
El Cid la Ceiba Hotel de Playa
Toll Free
01 800 670 32 77
Phone
011-52 (987) 872 08 44
My husband and I just returned from a trip to Mazatlan and we were scammed into buying a timeshare in El Cid resort. Our timeshare presenter told us that they offered a special package for people like us. We could rent out our points each year for a minimum of $5,000. He promised that by renting out our points we would have absolutely no out of pocket costs for 5 years. At the end of 5 years, we would have a timeshare that was mostly paid off, with no cost to us. That was when they asked for a credit card, just to check if we were qualified for the wonderful deal that they were offering us. They returned with a credit line that they opened in our name, that would cover the $7,900 dollar deposit.
When we returned home we found out that everything the presenter promised was a lie.
When my wife and I were suckered into the purchase of the timeshare at El Cid at Porto Morales, we were under the impression it was a "Vacation Club". Nowhere in the contract does it claim to be a timeshare. We put down a deposit of over $9,000 and paid the first year maintenance fees-$800.00. We were told they would sell our paid off timeshare in Las Vegas as a token of their appreciation for signing with them. I still have that timeshare and they did NOTHING to try to sell it. I make maintenance payments yearly but they claim I am to make monthly maintenance fees. The contract clearly states that I am to make annual maintenance fees. They now allege that I am behind on Maintenance fees. For January and February. I get letters stating this and I refuse to pay because I paid by check the last time and told my credit card company not to pay them when they use my credit card. They have used my credit card without my authorization. They claim that they sent me a refund and to check with my bank. I did and I could not find a refund check. They botched their records. When they starting harassing me about payment-sending emails and letters, that is when I had enough. They breached the contract and I want out.