ROYAL ELITE Sandos Resorts Timeshare COMPLAINTS
Royal Elite, Royal Elite Playacar, Royal Elite Caracol, Royal Elite Sandos, Royal Elite Exchanges
- Legal Name:
- Sandos International S.A. de C.V
- Resort sales locations
- Playa del Carmen, Caracol
- Resort collections
- Monterrey Financial
- Rental Companies:
- Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot, Sierra Rentals and Resale’s
- Hotel Representatives:
- Alvin Hawkins, Joshua Michelson, Raul Martinez, Richard Quinones, Neil Cooper
Royal Elite Vacation Club complaints:
- Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees.
- Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite Vacation Club.
- Salesperson offers extra weeks to clients for rental purposes. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership.
- Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.
- Royal Elite membership cost
- Reservations department
email: reservas@royalelite.com
Mexico: 01 800 674 4444
Canada, Usa: 1 866 384 7793 Ext.3204 y 3205
Customer Service
email: customerservice@royalelite.com
Mexico: 01 800 674 4444
Canada, Usa: 1 866 384 7793
I was promised that they could sell my timeshare in a matter of days. It was obviously a lie!
nisiquiera acepten ir a las presentaciones por los regalos gratis.. porque intentaran todo el dia entero venderte semanas
This company could care less about you once you give them your money. I advise against anyone using them to "sell" your timeshare. If only we could get back the money we so willingly, so foolishly gave them...
hacen y dicen todo lo que se les ocurra para robarte mas y mas dinero, no tienen verguenza
El servicio es pesimo, no inviertan ni un peso es este hotel
We left the resort with our tails between our legs. Total SCAM. Beware everyone of the membership people.
nobody at that resort was ever going to understand the word "NO".
We were invited to go to the resort and hear a sales presentation.We were told if we did this we would receive a free 7 day cruise. They gave us nothing!
We were invited to go to the resort and hear a sales presentation.We were told if we did this we would receive a free 7 day cruise. They gave us nothing!
But unit is looking shoddy: peeling wallpaper (especially in shower area), cobwebs, cracked floor tiles, an unrepaired gouge in the wall in the kitchen, pots with loose/wiggling handles. Also the WIFI signal is absolutely horrible