ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Yo estoy tratando de tomar mis primeras vacaciones con un certificado "gratis" que viene en la membresia, pero me doy cuenta que me sale mas caro comprar el "todo incluido" para los alimentos y los boletos de avión por aparte para usar la membresia de Royal Park, que comprar un paquete con todo incluido incluyendo boletos de avion por Volaris, ! y en el mismo hotel Park Royal Cozumel !!!!. Yo creia que me iba a salir mas barato !!! No puede ser !! . Práctiamente les estoy pagando para que me salgan mas caras las vacaciones !!!!. Es todo un fraude !
Ya es un robo y una exageracion la cuota anual que se debe de pagar, y cada ciertod meses van censuranfi mas a los socios para que podamos viajar en "temporada baja" y "aprovechar los beneficios" de ser socio, es un abuso lo que estan haciendo y sobre todo una estupidez que hagan udo de sus redes sociales y plataformas para promocionar destinos y que no se cumplan lo que ofertan
Desde 2008 que compre la membresia solo la he usado comom dos veces, siempre que llamo no tienen disponibilidad y quieren que salga cuando ellos quieren. Se ponen en una actitud sorda y nunca le dan la razon al cliente. La mayor parte de sus destinos operan con all inclusive que es caro. El vendedor que me vendio en Puerto Vallarta me pinto de colores todo.
Firme un contrato de membresia en punta cana y quiero cancelar como debo hacer lo firme hace 6 horas
Hola soy socio de Royal desde hace 4 años y he tenido mala experiencia una tras otra estoy de acuerdo con un comentario ya publicado que con ellos es sumamente caro siempre y cuando haya "disponibilidad" hablando que tienes que reservar con más de 6meses de anticipación. Con un pésimo servicio al cliente y la una experiencia que me queda claro es "primero su conveniencia y el dinero y que se joda el cliente" mienten y mienten con pésima calidad
BUEN DIA LLEVO 3 DIAS CON EL CONTRATO COMO REALIZO LA CANCELACION??
Quiero rescindir de un contrato realizado en República Dominicana con royal holiday de tiempo compartido por favor me indican pasos que debo seguir gracias ¡¡¡
Hola buenos dias, soy Camila de Argentina, mis padres compraron la memebresia ayer y la verdad que al leer todo esto me asuste, alguien de Argentina que lo tenga me puede dar alguna opinion positiva/negativa, o me pueda contar su experiencia? Gracias.
Bad experience that we ever had, royal holiday sold us a timeshare membership through lies, actually we are fighting against them to get our money back, we want a full refund of our money, we want to quit as soon as possible.
Es un asco de servicio en verdad es un fraude. Tienen un evento hay una boda y te cobran por una noche en la que no te dejan dormir por el escándalo. Es un fraude y no responden por nada salen con que como eres socio se puede checar en el corporativo. Total que se hacen tontos se avientan la bolita solo sirven para robarte lana y cobrar a lo bestia no vale la pena.