ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Con Royal Holiday terminé aprendiendo a la fuerza que tener una membresía no significa necesariamente tener disponibilidad cuando uno quiere viajar. En varias ocasiones tuve que cambiar mis planes porque las opciones que buscaba no estaban disponibles en las fechas que necesitaba.
También me preocupa el futuro del contrato. Cuando uno compra, piensa en las vacaciones que tendrá durante los próximos meses, pero debería preguntarse desde el principio qué pasará si después quiere transferir, cancelar o simplemente dejar de utilizar la membresía. Esa es una conversación que vale la pena tener antes de firmar.
Royal Holiday has become frustrating because the membership doesn't feel as flexible as I expected when I purchased it. I've had to adjust travel plans around what is available rather than simply choosing the dates that work for us.
The part that really changed my attitude was seeing how much planning is required before I can even tell whether a trip will be practical. At that point, I started wondering whether I'd be better off keeping my money available and booking hotels normally.
Royal Holiday became frustrating for me when I realized that planning far ahead doesn't automatically solve the availability problem. I contacted them with plenty of time before a trip, but the options that fit our schedule were still limited.
That forced us to consider dates we didn't really want. When a membership is supposed to help you plan vacations, having to build the vacation around whatever happens to be available defeats much of the purpose.
Con Royal Holiday mi principal preocupación ahora son las cuotas que siguen acumulándose aunque no siempre podamos aprovechar la membresía como queremos. Al principio uno piensa en las vacaciones que podrá tomar, pero después empiezas a mirar el costo total con otros ojos.
Creo que muchas personas deberían hacer esa cuenta antes de comprar: cuánto pagarás durante varios años y cuántas veces realmente esperas utilizar el beneficio. Esa comparación puede cambiar bastante la perspectiva.
Royal Holiday me dejó bastante frustrado después de intentar reservar unas vacaciones con mucha anticipación. A pesar de planear con tiempo, las opciones que encontramos no coincidían con nuestras fechas y terminamos considerando otros métodos para hacer el viaje.
También creo que antes de comprar hay que investigar qué sucede si algún día quieres cancelar o transferir la membresía. Es fácil pensar solamente en las próximas vacaciones, pero un contrato así puede durar muchos años.
Con Royal Holiday terminé bastante frustrado después de intentar organizar unas vacaciones con meses de anticipación. Aun haciendo las cosas con tiempo, las opciones disponibles no coincidían con nuestras necesidades.
También me preocupa que muchas personas compren pensando únicamente en utilizar la membresía, sin considerar qué ocurre si después quieren cancelar, transferirla o simplemente dejar de pagarla. Es una decisión de largo plazo y merece mucha más investigación antes de firmar.
I tried to book a Royal Holiday trip well in advance because I assumed that would give us plenty of choices. Unfortunately, the dates that actually worked for our family weren't available, and changing the vacation wasn't really an option for us.
At this point, I'm starting to compare the membership with what I could arrange independently. When you have to work around the program every time you want to travel, it's fair to ask whether the membership is actually providing the convenience you were promised.
Royal Holiday me dejó bastante frustrada después de intentar organizar unas vacaciones familiares. Habíamos planeado con anticipación, pero aun así encontramos muy pocas opciones para las fechas que realmente necesitábamos.
También empecé a cuestionar el costo total de mantener una membresía durante años. Cuando sumas cuotas y restricciones, vale la pena comparar cuidadosamente cuánto estás pagando realmente frente a otras formas de reservar vacaciones.
I tried to use my Royal Holiday membership for a trip that had been planned months in advance, and somehow we still ended up with very few useful options. The dates we actually needed weren't available, so we were offered alternatives that didn't work with our family's schedule.
What really made me question the value of the membership was finding comparable accommodations through regular travel websites while I was being told there was nothing suitable through the program. After paying membership costs year after year, that's a pretty difficult thing to accept.
Royal Holiday me hizo darme cuenta de que comprar una membresía no necesariamente significa que podrás viajar cuando te convenga. Hemos intentado organizar vacaciones con anticipación y aun así nos hemos encontrado con restricciones que dificultan bastante encontrar fechas útiles.
Además, cuando empiezas a sumar las cuotas y comparas el costo con otras formas de reservar vacaciones, es inevitable preguntarte si realmente estás obteniendo el beneficio que esperabas. Antes de comprar, creo que es importante investigar no solamente las ventajas, sino también las condiciones para usar y, eventualmente, terminar la membresía.