ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Yo compre el paquete y estoy muy arrepentida y lo malo es que ya firme y no se que hacer me pueden ayudar
My wife and I are Royal Holiday members. We found that lately Royal Holiday has prices that make absolutely no sense to use them for our vacations. Instead of savings on vacations they promised to us when we signed our contract we have to pay actually much more money than non-members. Another words to buy vacation somewhere else is much cheaper for the same resort. We are sure it’s very helpful for other Royal Holiday members to know about this fact.
necesito me devuelvan mi dinero. en mas de 3 años de estar pagando nunca me dieron ningún servicio. son fraudulentos. me llamo el jurídico y me oferta una semana en los cabos o Vallarta únicamente por lo abonado.
que no hay una dependencia , turismo, profeco que los obligue a cumplir. invito a los afectados usemos las redes para seguir denunciando a estos ladrones.
Mi esposo yo estuvimos nueve días en este hotel Park Royal, Y la verdad deja mucho que desear. La mayoría de los empleados están siempre de malas. no había hielo suficiente para atender a los huéspedes, la camarera tocaba hoy llamaba todos los días muy temprano para hacer la limpieza incluso cuando él lo molestar estaba puesto. La variedad de la comida es muy poca y demasiado condimentada. Los meseros son muy groseros. La animación es muy poca aunque la poca que hay es buena pero normalmente no hay mucho por hacer. Esta es mi tercera visita en este hotel y desafortunadamente no volvería una cuarta vez y no lo recomiendo para nada. Ha decaído muchísimo su servicio, lo cual es una pena porque el lugar tiene una ubicación privilegiada.
I dont know whay this people still scamming all persons that only want to invest in something that could afford some cool vacations or weekends, is very annoying for me to know that out there exist people like this resort , that the only thing that they really want is to rid of your money, be careful pls
i bought with them and then I try to donate the timeshare , I wanted to donate because I could no longer afford it, plus I had many problems with it, the people who sold me sold me under false pretenses, I feel actually scammed, be very careful if you purchase a timeshare and then want to donate, is a very complicated paperwork.
a friend of mine felt on a golf trap to hook him , strategy directly from this resort, he like to play a lot golf, one day , another friend invited him to go to play to another court , well in that court was awaiting some sellers of timeshares, disguised like golf players, those guy convinced my friend to buy a timeshare, and after the timeshare presentation my friend started to loose a lot of money, actually he has a lot of complaints with that resort, so be careful this people only want to hook you up with many strategies like "golf"
a friend of mine felt on a golf trap to hook him , strategy directly from this resort, he like to play a lot golf, one day , another friend invited him to go to play to another court , well in that court was awaiting some sellers of timeshares, disguised like golf players, those guy convinced my friend to buy a timeshare, and after the timeshare presentation my friend started to loose a lot of money, actually he has a lot of complaints with that resort, so be careful this people only want to hook you up with many strategies like "golf"
A WARNING to those looking to buy at Royal Holiday: Make sure EVERYTHING the salesperson says that makes the purchase sound appealing is written down, signed and dated by the salesperson. If it sounds too good to be true, or sounds like this would make a "great investment" and "pay for itself over time".... get it in writing.
Paid our 2015 maintenance fee by check. Check cleared my bank on Feb10th. They say they never received payment. Sent them copies of check , billing, bank statement showing check cleared . Have sent at least six or seven e-mails, telephone calls and copies and each time I am told they are working on it, but no results. Every year billing notice has to requested as it doesn't come normally. I have talked to a Carlos, Phyllis, Adrian with numerous promises to resolve but no reply. I have to contact them, they never have contacted me!