ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Comprar esta membresia por 30 Años es un suicidio! Imaginense pagarles cuotas de mantenimiento y siguen vendiendo el mismo viejo hotel de cancun dese hace 25años !
I paid this company 243.12 upfront fees and never heard from them again.
Hola Romariodesouza .... y hay manera de que te reintegren la cantidad que pagaste inicial, y cancelar aun estoy antes de los 5 dias... y dicen que hay una penalizacion del 30% del valor total osea de 170 mil pesos pero ni e usado nada.que puedo hacer dime pague 11 mil de enganche
The most important advice is for a consumer to simply use common sense.. If it sounds too good to be true- it is! Timeshares do not appreciate in value!
Que bueno que lei estas opiniones iba a comprar Royal por recomendacion de mi compadre pero al saber que es un Problema x 30 AÑOS!!!!!!!!!!
YO LES RECOMIENDO QUE DEJEN DE PAGAR .. Y DENUNCIEN EN PROFECO INMEDIATMAENTE YA QUE SU DEPARTAMENTO DE COBRANZA .. LES TRATARA DE REVENDER EL BENEFICIO DE SER PARTE DEL CLUB POR ENDE YA NO CONTESTEN LSA LLMASDAS DE ROYAL Y VAYAN DIRECTAMENTE A PROFECO Y DENUNCIENLOS POR PROMESAS INCLUMPLIDAD COMO FALTA DE ESPACIO EN AÑO NUEVO YA QUE TODO ESTA SOBREVENDIDO
hola buen dia, me urge cancelar mi contrato, es de royal holiday, cuando contraté al dia siguiente estando todavia en el hotel nos arrepentimos y quisimos cancelar y simplemente nos dijeron que no se podia porque era una promocion especial y que habiamos firmado de enterado, nos convencieron usaramos una vez por lo menos y que si ya no estabamos de acuerdo conque dejaramos de pagar no habria problema. quisieramos ver si es posible recuperar algo, y tambien saber cual es el costo de sus honorarios ya que quisieramos perder lo menos posible. De antemano muchas gracias, saludos cordiales y bendiciones
Yo trabaje en Royal y solo les puedo confirmar que efectivamente es una empresa que solo posee 5 destinos de muy baja categoria y que el resto estan sobrevendidos nunca hay espacio y la compañia nos capacito para adquirir tecnicas de persuasion para evitar que los clientes cancelaran y convencerlos a seguir pagando
esto es un fraude bil te venden según todo lo mejor y nada no hay espacio y sale 3 veces mas caro
We have been trying to have our membership cancelled to no avail. We told our sales rep we wanted out 2 days after we signed. He told us no problem. We'll it is a problem he never sent any paper work in for the cancellation and now were stuck in their vacation contract and cannot get out of it. The sales rep will tell any lie to get you to sign and once you do its too late. You are stuck.