ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
We were fooled too - the only reason we bought was because we thought the RCI membership cam with the program....We have tried to cancel through our credit cards the contract amount, but to no avail - I think we should all get together and get with the attorney general and get our money back!!!!!!!!!!!!!!!!!!!
Timeshare scam by Royal Holiday in Cancun. we sent a legal document to Royal Holiday, a couple of days after we returned home, to cancel our membership and naturally it was ignord. I've stopped payments due December 20 and the calls have already started. The collection agency calls everyday.
En Noviemnbre del 2008, representantes de Royal Holiday nos vendieron un timeshare a $30,000 de los cuales pagamos alrededor de $15,000. Segón Royal Holiday ellos iban a apoyarnos en la rentabilidad de los timeshares y darnos servicios. Firmamos una documentación financiera que acordaba que Royal Holiday iba a deducir de nuestra cuenta bancaria la mensualidad del acuerdo. A finales del 2009, al intentar utilizar los servicios de Royal Holiday nos indican que no se nos puede dar servicio pues por error de Royal Holiday no habia cobrado mensualidades. Tratamos de probar que esto no era cierto. en ese momento solicitamos cancelación del contrato y no hemos podido encontrar a nadie en Royal Holiday que pueda solucionarnos. A pesar de la cantidad pagada, nunca hemos podido satisfacer o tener servicios de Royal Holiday. En este momento queremos limpiar nuestro credito y que no siga apareciendo como que le debemos algo a Royal Holiday.
A Royal Holiday Member since 2008. Purchased in Cancun while being encouraged to consume endless alcholic beverages. The Manager signed an addendum, and hasn't kept there part of the bargain.
I just bought a time share based on their purchasing my other time shares. I see on the internet that they promise this but dont come through.I paid $7500.00 for thier share. I would like to get out!!
Pague una membresia con Royal Holiday, hace un año intente cancelarlo porque no podia pagarlo , me dijeron que este contrato es incancelable y que solo se podia traspasar. En este año trate de hacer uso de mis puntos que tenia acumulados y nunca hubo cupo y solo podia utilizar en forma d todo incluido y se tendria que pagar aparte totalmente y directo con el hotel. En este mes practicamente terminaria de pagar la membresia, y empezaria pagar las cuotas anuales que segun ellos se incrementaran año con año. Aparte de que no tienen disponibilidad para los "socios" hacen llamadas amenazantes de que pague, Cuando ya habia hechos el pago correspondiente.
Me urge cancelar mi membresìa con Royal Holliday. La compré en Abril 2007 una Plata en Puerto Vallarta, Jalisco Mexico, en Febrero 2008 la convertí en Oro Plus para transformarla en pesos. Me dijeorn muchas mentiras queno puedo encontrar en mi contrato y no quieren cumplir con ellas.
compré un tiempo compartido en Royal Holiday, desgraciadamente me quede sin trabajo, les hable para ver si puedo cancelar el contrato, por supuesto dicen que no se puede, en una clausula del mismo dice que si puede cancelarse en fomra extemporanea.
I agreed to purchase a timeshare from the Royal Holiday in Cancun on September 7, 2010 while on vacation in Mexico. I provided a large down payment by credit card. Now that I have arrived back home in the US, I did some research and see hundreds of complaints about the company, service, and their fraudulent practices. I looked in my folder of the paperwork provided and do not see any of the figures that were shown to me during the presentation. The figures provided in the contract that I do have are different than what was discussed verbally, are per person, and include all kinds of fees that were not discolosed at the time of the purchase. I was also coerced into signing a waiver of my 5 day cancellation right, but a copy of that document was never given to me.
Hi I have been scamed by Royal Holidays and need help to get back my money. I have been with royal holiday for 4 years and have been unable to go on vacation.