ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
We were scammed into purchasing a timeshare from Royal Holiday in June 2010. It is not paid in full and is currently delinquent. I am currently unemployed and am unable to continue to pay. what should I do?
I am having numerous troubles with Royal Holiday. In addition to the lies at the presentation, I am being charged 35% interest when the contract I signed stated the interest to be 11%. I tried to cancel our membership. Can you help?
We bought a timeshare from Holiday Royal while we were in Cozamel. Right after we bought it the saleman and finiancal representive was fired. We don't have a lot of the paperwork that showed us what they were promising to do. One of the representives that we talked to said that if you read the contract we will find things that it fraud, so they would have to give it to us.
We have signed a contract with Royal Holiday when we are on vacation .We were not happy and when going through the contract at the hotel .We decided to cancel. so when we approached royal holiday, they told to send email. So we have send email within 3 days and also send fax to them for cancelling the contract. But now they are saying we cannnot cancel the contract.
Adquirí un tiempo compartido con Royal Holiday en diciembre del año pasado , no lo utilizó, está tal y como me lo vendieron por 5 años y ya me empezaron a descontar de mi tarjeta de crédito el resto que me hacia falta por un año. leí muhcos malos comentarios y no me gustaría arriesgarme me temo que soy una victima más de Royal Holiday y mas porque justamente lo que comentan los demas es lo mismo que me dijeron.
My friend and I have owned Royal Holiday timesahre for 25 years. We have faithfully paid the initial cost and the yearly maintenance fees which continually go up. We want out of this scam. We used the package only one time.
We were scammed by Ryan Garber at Royal Holiday. We cancelled within the 5 day period and he is not refunding the money. We have a signed document from him stating that the $3000.00 would be refunded. He doesn't respond to emails. We are planning to go back again and speak to him face to face again. Any suggestions would be appreciated very much.
Yo adquirí con Royal Holiday un tiempo compartido he pagado mas del 60% sin poder cancelar. Les comento también que cuando comenzó el problema de la crisis hipotecaria en EUA, nosotros cambiamos la deuda con ellos de USD a pesos. De esto lo más molesto además de no poder cancelar por tener la deuda por escrito en un pagare, es el tener que pagar el mantenimiento supuesto de las instalaciones y el ser forzados a pagar siempre los alimentos en los sitios disponibles, ya que los que no son obligatorios con all inclusive, nunca están disponibles. Tengo más de 2 años con este problema sin poder salir del circulo vicioso.
Bought at Royal Holiday on January 16, 2010.Charged $12,000.00(USD) on credit card.Tried to cancel the next day. Called credit co. to cancel but they said we could not.Went to Profeco on January 18, 2010.Filed papers ,went to Post Office,sent letter via registerred letter-return receipt requested .Rep from Royal Holiday signed receipt of cancellation request.Profeco has had 3 meetings with RH,and they proposed refund stretched out over 6 mos.,with 1st payment in early may 2011. Almost a year fighting and we do not have our money yet.
I am a timeshare owner and just recently got suckered into HSI, based on the premises that they would buy our weeks and give us money. We still haven't received our welcome pack with instructions and information about what we paid for so we are pretty sure that we got scammed. We just bought it in March 2011. We would love to get out of our timeshare that we own in Mexico as the maintenance fees are ridiculous.