ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Everuthing from them is false! My experience was a Royal Holiday Club. They looked legitimate because the resort gave them office and conference room scpace. Here I thought I was dealing with an American company because they listed an office in Florida. But it turns out you are dealing with a mailbox in Florida and some reps in Mexico. Was never able to use the timeshare later I found out this is not even legitimate
Hello
I would like to complain about royal holiday service, they coerced me and forced me to sign up for this timeshare. i dont think theyre a fair company and they forced me to sign up.
I was robbed by Royal Holiday resorts, the sales person was an especially devious and dishonest woman. I gave her $699 for plane tickets but turned out to be a scam and payed again at the airport. I´m now trying to get refund but so far no success. This happened at Park Royal Beach Huatulco.
I would like to cancel the contract. I was told that they going to give me a certificate for 1000 dollars for hotel and 1000 dollars for flight. They never gave me anything. When I called flight department they asked for the hard document of the certificate, I told them I thought they have it on file. They told me the don't. This people lied to my and also stolen my benefits. I want to cancel the contract based in what they say on page 2 point 9.
"This agreement may be cancelled by the purchaser extemporaneously, as long the purchaser is current in its payments".
I was asked to attend a timeshare gathering on my arrival day at Royal Holiday in Cozumel. The salesman told me a bunch of lies similar to all the complaints I have read. I am truly disappointed in theses unscrupulous salespeople. I have been tricked into a BIG SCAM. All the promises of 5 weeks additional vacation at a lower price, that I can exchange without cost, that I can rent out the property, etc, I just had lost a lot of money.
Hola, disculpa ustedes ofrecen esa asesoria o apoyo legal para cancelar mi contrato con Royal Holiday por falsas promesas.
Podrian enviarme su forma de trabajo y sus tarifas
Gracias :)
During our stay at Royal Holiday, sales people approached us and led us to buy a timeshare. They promised all kinds of extras and benefits with it, before my husband signed the contract, too late we discovered it was 50% full of lies. To read the whole contract would have taken days! and we´d like to believe we were dealing with an honest company. It isn´t!!! Don´t sign up with them, unless you read the contact.
My now husband and I purchased a timeshare based on misleading information. they stole our membership points, elevating the rates while online everything was very low. Never provided the promised service, lies only !!!!
Hola quisiera rescindir mi membresia con Royal Holiday que solo pude utilizar dos veces. La termine de pagar pero ya no la puedo utilizar ni pagar el mantenimiento que es en dolares. Quisiera poder recuperar algo de todo el dinero invertido. Algo asi como 22000 dolares.
Soy de Argentina
HOLA, TENGO UNA MEMBRESIA SILVER EN ROYAL HOLIDAY DESDE EL 2012. PAGADA EN SU TOTALIDAD EN LOS PRIMEROS 3 AÑOS, EL 2019 TENGO PAGADO EL MANTENIMIENTO DE CUENTA Y NO FUE UTILIZADO. Y DESDE ALLI NO ABONE MAS PORQUE TAMPOCO PODIA SEGUIR USANDOLO. NECESITO CANCELAR MI MEMBRESIA Y LIBERARME DEL MANTENIMIENTO DE CUENTA ANUAL.
DESDE YA MUCHAS GRACIAS.
DIEGO RODRIGO RAMALLO