ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
We bought a membership at Royal Holiday and Our Royal Holiday ownership certificates state that the ownership is only for 30 years, however we were told it was a lifetime ownership. I asked via email to get these re-printed and shipped to reflect such. Our Sales Rep emailed back more peddling gibberish. - We were informed that this was an investment (the main, main reason for purchasing) and was told it could be easily rented or sold for double to triple the value, of course all was a lie.
Soy socio activo de Royal Holiday desde 2007, no he utilizado mi membresia desde entonces, en julio del año pasado hicimos un upgrade de nuestra membresia y lamentablemente no hemos podido utilizarla, deseo cancelar mi servicio pero me indican que no es posible por que ya pasaron los 5 dias para cancelar y ahora tengo que pagar completo por una membresia de 30 años, lo cual deseo no realizar ningun pago mas. Alguine puede darme una recomendación de que debo hacer en mi situación?
My wife and I are victims of The Royal Holiday scam. They blatently lied to us. We were very interested in the all-inclusive program as they said it costs 20 dollars a day with them. In actuality they charge *0 dollars a day. We can get deals better than this easily online with better rooms and transportation to and from the airport. They also lied about it being a life time membership as it is only 30 years. We tried to get out of it after about 2 months but were unable. We have dumped almost 20 thousand into this scam and the money keeps coming out and we cant stop it.
Hi , We signed a contract at Royal Holiday in mexico and cancelled the next day. They said because the contract is a dominican republic contract, even though it was signed in mexico and presented in mexico, that we have no cancellation rights is this true or it is another scam from them?
We have been scammed by Royal Holiday and lost thousands of dollars with promises that were not kept. We bought in May 2010, paid off our contract in 30 days and now want to cancel the contract and get our money back. What can we do
We are victims of The Royal Holiday scam. We purchased it in the Bahamas but I believe the company is located in Mexico. We desperately want our money back. They blatently lied to us. We were very interested in the all inclusive program as they said it costs 20 dollars a day with them. In actuality they charge *0 dollars a day. We can get deals better than this easily online with better rooms and transportation to and from the airport. They also lied about it being a life time membership. We tried to get out of it after about 6 months but were unable.
Quiero dar de baja la accion del Royal Holiday ya que he querido reservar varias veces y siempre estan ocupados los destinos , y eso que lo estamos reservando con muchos meses de anticipacion , ya no quiero saber nada de cobros, porque todos los mantenimientos y mensualdades las hago muy a tiempo pero cuando quiero reservar aunque es con muchos meses de anticipacion no puedo hacer uso de lo que me toca, ya llegamos a nuestros limites y estamos cansados y alguien puede ayudarnos se los agredeceriamos mucho.
a que numero llama para hacer su reservacion??
Tengo 2 años pagando mi membresia que compre con Royal Holiday hemos pagado mas de 80 mil pesos y sabemos que si cancelamos ya no vamos a recuperarlos,pero si queremos cancelar el contrato para no seguir pagando mas, mi esposa esta enferma y el ultimo año no hemos salido de vacaciones y no creo que podamso salir los proximos años, me gustaria que en lugar de invertir mi dineor en hacienda del mar invertirlo en algo con mas futuro para mi familia ya que no podremos viajar, ya le comente esto a los trabajadores de Royal Holiday pero parecen ser inhumanos y hacen hasta lo imposible para mantenerme cautivo pagandoles.
Tengo 2 años pagando mi membresia que compre con Royal Holiday hemos pagado mas de 80 mil pesos y sabemos que si cancelamos ya no vamos a recuperarlos,pero si queremos cancelar el contrato para no seguir pagando mas, mi esposa esta enferma y el ultimo año no hemos salido de vacaciones y no creo que podamso salir los proximos años, me gustaria que en lugar de invertir mi dineor en hacienda del mar invertirlo en algo con mas futuro para mi familia ya que no podremos viajar, ya le comente esto a los trabajadores de Royal Holiday pero parecen ser inhumanos y hacen hasta lo imposible para mantenerme cautivo pagandoles.