ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
Contrate tiempo compartido con Royal Holiday y han incumplido su contrato no tienen disponibilidad en las fechas y hoteles que les hemos requerido ademas de que esta mas caro que en el mercado en general, considero que es un fraude
We purchased a timeshare at Grand Solmar and traded in our RH property by paying them a fee of $2,000. We were told that the RH property was immediately listed for sale with a timeshare broker and we no longer owned it. Now we are getting collection calls saying our RH contract was never paid off. When we were given our paperwork at the close of the sale, the paper we signed turning the RH property over to Grand Solmar was missing, but we didn't realize that until two months later. The salesperson we bought it from says, "Don't worry about it--it won't go on your credit report." Grand Solmar says "We don't know anything about that trade-in". We are paying Grand Solmar and want to keep that property, but the RH people are driving us crazy and we do not want that contract any more.
My wife and I purchased a Timeshare from Royal Holiday in October of 2008. Long story short...we were lied to and scammed out of $13000. Do we have any recourse?
Contraté este famoso tiempo compartido con Royal Holiday hace cinco meses, nunca me dijeron que tenía que pagar durante 30 años, que mi hija heredaba la deuda, que no había cupo cuando necesito hospedaje, firme encerrado y después de 3 horas que debo hacer?
hola tambien soy vistima de fraude y cada vez se torna mas dificil la situacion, fuimos engañados en el momento de comprar la membresia y nos quieren seguirn engañando ya hable para decirles que no puedo continuar pagando y me dicen que no me van a regresar mi dinero, nunca hehecho uso de las instalaciones y tampoco he podido rentar como se me prometio, que debo hacer pasa salirme de esta estafa que me hicieron
Hola, compre un tal Royal Dream çVacations que seupuestamente me daria acceso a las mejores tarifas y mejores instalaciones, pero al querer reservar los precios salen igual que si yo lo haria con otro hotel sin tener nada, ya que este paquete solo se puede con all inclusive y solo 2 hoteles no, por lo tanto no lo he usado porque voy a pagar mas aparte de lo que ya estoy pagando. podria alguien decirme lo que pueda hacer tovadia tengo que pagar 6000 pesos de 32000 pesos que nos vendieron.
fui estafado por Royal Holiday y no encuentro la manera de safarme de este compromiso, leimos el contrato a detalle y estamos asustados de no ver nada de lo que verbalmente nos fue dicho. lo que empezo como unas lindas vacaciones termino como una pelicula de terror, mi esposo esta estresado y nos ha traido muchos problemas esta situacion, cualquiere recomendacion es bienvenida.
Necesito saber si puedo cancelar mi contrato con royal holiday que hice en Julio, firme un pagare y un contrato que solo tiene ventajas para este tipo de tiempos compartidos demasiado tarde me di cuenta y no lo regrese en los 5 dias que marca profeco. que puedo hacer?
Tengo una membresia con Royal Holiday y la tengo de hace 3 años y me faltan 3 por pagar en dolares y viendo que sube el dolar como espuma pues nunca voy a acabarles de pagar, el mayor engaño que me hiciero fue que me iban a respetar el tipo de cambio al dia que firmara el contrato y se iba a quedar fijo para todo el credito, lo cual no fue cierto porque me cobran a como este el dolar al dia que hacen el cargo.
We are Brazilians and We were recently in Mexico, and We bought a travel plan (Royal Holiday Thimeshare) . Like all reports that we see on this site, we were also deceived. However, we did not pay yet. Just leave a check from a Brazilian bank as collateral. The check is completed in dollars and has no value in Brazil, because our law does not permit checks completed in currencies other than the Brazilian. Thus, I wonder if Royal Holiday Thimeshare can charge us in court, in view of the signed contract. The Group usually do this? Thank you for your attention