SUNSET GROUP Timeshare COMPLAINTS

During our meeting with the sales representatives it was reiterated several times that there was an option to sell our weeks through their sales office. I have contacted the representatives at  who now say this is not an option; nor has it ever been an option. In addition, when I attempted to book through our membership, the price quote I received for a 1 week stay was in excess of 5,000.00 USD (not including air fare of course). This price quote would cost me MORE MONEY than if I were to book through American Express Travel Services. I have read and re-read our contract and feel that in addition to deceptive practices, there is a particular level of duress under which we felt pressured to sign the contract.

Mi esposo y yo compramos en 2010 un tiempo compartido en Sunset Lagoon,casi forzados por la inmensa presión que ejercieron sobre nosotros, pero hoy nos es imposible seguir pagando la deuda, ya que como pagamos con TDC, nos endeudamos y caimos hasta en el buró de crédito, un verdadero abuso, tengan mucho cuidado.

misrepresented by royal sunset !!!

Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que ya no les debo nada,solo quiero saber si puedo cancelar .

Profeco complaints mediated for us to cancel our contract with Sunset world. BUT the company refused to pay us any money back of our downpayment. They have sent documents saying canceled..but I want my money back!!!!!!!!!!!!Is this possible?

Quiero cacelar un contrato de tiempo compartido que tengo con un desarrollo turistico de Cancun Mexico llamado Sunset Group.Sucede que  me prometieorn ganacias  si rentaba mi  "propiedad" pero mas que ganas estoy perdiendo y no quiero seguir desperdiciando mi dinero

My wife and I have two timeshares with Sunset Group out of Cancun. We feel we have been misled and lied to regarding what we purchased. In 08 when we bought our first timeshare, we tried to get out of the deal in the 5 day time window, but because of office practises on Sunset's part, the time expired ... no deal for getting out of contract. In the second one, we were offered a purchase of a previous timeshare, but found a paper in our packet when we got home that voided that deal. Any ways you can help us ??

We recently bought aTimeshare they convinced us to trade in our W property. They promised us: Inclusive Options that were an upgrade from our current package - not true They lied about their property locations, US and Hawaii - not true They told us the program through HSI guarentees 1/2 price airfare - not true They never told us about the canx conditions. It is on the contract but never discussed it.

Adquiri la membresia, la cual me ofrecieron la promocion de 3x1 las semanas con un pago de anualidad por año y resulta que el pago es por semana utilizada, me ofresieron cupo para cuatro personas, que era familiar y no me especificaron que eran dos menores, ymis hijos tienen 15 años, esa membresia no me sirve, quise cancelar y no me quieren regresar mi dinero, no me dieron el contrato, despues lo enviaron a mi casa.

It would seem that our experience with these people is consistant with all the other stories represented here. We were cold called on day in late 2009 offering us a free five day vacation at the Ocean Spa Hotel if we would just sit through a 90 minute presentation regarding time share ownership. At this time my Mother had just recently passed away and I guess I was feeling emotionally vulnerable and in need of a vacation. My wife and I had not had a real vacation for over 15 years, so I felt we were due. Upon arriving at the hotel we were immediately escorted to the Sunset Lagoon and the sales pitch began. The salesteam was very slick and persuasive and the "manager" even got involved, claiming he was from my home town and we had a "kinship" of sorts. I was completely enchanted by the place and the climate and then the drinks began to flow. Before we knew what hit us we were rushed to the Sunset Royal and sequestered into a small room where we were treated to free drinks and snacks and confronted with an offer that seemed to good to be true. It was! We ended up paying out several thousand dollars up front with the option to finance the rest via credit card for a single suite at the Sunset Lagoon. We initially were very enthusiastic about the prospect of having this vacation option available to us but after having read all the bad press and online complaints regarding this company I am now feeling very stupid at being taken in so easily. It is my feeling that the only way to deal with this situation effectively to any kind of satisfactory outcome would be for all those involved to unify with solidarity and approach the situation en mass. This company is no stranger to legal action, but if the case was represented by hundreds of peopel with the same intent, then perhaps reason could prevail. What these people are doing is wrong and they are ultimately hurting the country they represent by lying and cheating hard working honest people. Mexico is no longer on our list of desired destinations even though we are now obligated by contract. Timeshare has become a dirty word in our vocabulary, it is a blatant shame that Sunset Group deceives people in this way for the pursuit of our hard earned money. Mexixo initially seemed to be a paradise of sorts but now we ony see the ugliness of greed.