SUNSET GROUP Timeshare COMPLAINTS
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa
- Legal Name:
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Resort sales locations
- Cancún
- Resort collections
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Rental Companies:
- Resorts International Marketing Corp.
- Hotel Representatives:
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Common Complaints:
- Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
- Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
- In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.
Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648
Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268
Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964
Hi, this time share is from sunset beach in Mexico. My parents bought this in January ,2011. after reciving the contract we find out that the contract they sign isnot he same at all. they take advantage of my parents and we are looking the cancellation of the contract.
I need to stop a memebership from runing my credit, for a timeshare at Club Lagoon. I have completly paid them over $18,000.00 and they still want more for something that I do not use.
I have a timeshare with Royal Fisherman's that was coerced into buying and cannot afford to keep. I need to know what my rights are.
2 weeks ago I bought a timeshare at the sunset beach pubelo bonito los cabos- I bought a jounior suite for a 11,000 $.I paid 7000$ and they suppose to charge me for another 4000$ in april 19.through my visa card.I know realise that there where many lies and i want to cancell it.
I own sunset timeshare since 2003, Paid in full, Maint fe's has raised to $1,300 a year. I have not paid and efuse to pay the these fee's, I own 3 yers and want to get out!.
We purchased our timeshare in October, 15, 2009 and we tried to cancel two days after we purchased, not because we felt scammed at this point, but we had thought it over and decided that we couldn't really afford it and that it wasn't in line with our vacation goals. Between a bit too much to drink and a long day and being excited, we had signed on. When we tried to cancel, we were told we had waived our right to cancel because we accepted the special price they had given us. By the time we returned to USA, we were out of our five days and I hadn't found info on Profeco, just some bad reviews about Sunset, but then I also found some good reviews, so we decided to make the best of it and hold out for one year until they would buy it back. I didn't think we were outright scammed until recently, when we were looking at our option to sell back to the resort after one year and noticed that it doesn't state they have to buy it back from us.
The sales presentation instead of 2 hours took 5 hours or untill you cave in and purchase. Also on the membership purchase agreement on page 6 % 6 there is no signature for Promotora Sunset Beach Clubs S.A. DE C.V.. 4 signatures required but there is only 3. Making the contract non binding. Credit are theft on credit card to be used for monthly payments. The bank close the account because some one from Sunset tried to use it to make purchases. They are always trying to add extra charges that are not in the contract.
My wife and I were duped into buying a timeshare during our trip to Mexico. The sales guy at sunset told us that the timeshare was exchangeable anywhere in the world. This turned out to be a lie, as it was only good at their resort. When I tried to get our money back, they flatly refused. After nearly a year of countless emails and phone calls, they finally offered to give us a timeshare taken in on trade from Club Regina Cancún (Raintree Vacation Club). We didn't want another timeshare at that point, but since this one was exchangeable and it was the only option we had, we grudgingly accepted. We have never once stayed in our home resort, and have found that exchanging requires planning your vacation at least a year in advance. Even then, it's nearly impossible to get the resort you want. All the while, our maintenance fees have continued to climb through the roof, and then Raintree has the audacity to charge a "special assessment" this past year. We asked if we could give our week back, but of course they said that wasn't possible.
We juts returned from Cancun and last week we purchased a Sunset timeshare. We advised them 3 days later we wanted to cancel and they said we could not as our kids had moved into the Sunset Royal hotel and as such we had gained a benefit this was not mentioned verbally nor is it in the contract. wE paid $20,000 deposit and have $15,000K financed for 30 months.
I have signed a time share contract with Sunset group . Verbal promises given in the presentation, especially regarding resale value of the time share does not reflect on the contract language. During presentation Sunset group promised to buy back the timeshare when I need to sell it. However, this is does not reflect in the contract. Moreover, I was discussing deeded time share and the contract provided Right to Use service which does not have any resale value. The contract is full of loopholes which will make it void with careful legal review. Sunset did not provide any statement on the contract refering to cool off period or how to get out of the contract if you wanted. I tried to hand them the letter of rescinding by hand but they decline telling me they only do selling.