SUNSET GROUP Timeshare COMPLAINTS
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa
- Legal Name:
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Resort sales locations
- Cancún
- Resort collections
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Rental Companies:
- Resorts International Marketing Corp.
- Hotel Representatives:
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Common Complaints:
- Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
- Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
- In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.
Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648
Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268
Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964
I was told at the presentation at Royal Sunset Cancun that I would be getting rental income from my timeshare and I have not received one payment since we bought it 5 years ago.
HE ENCONTRADO ANOMALIAS EN EL CONTRATO DE TIEMPO COMPARTIDO QUE RAYAN EN FRAUDE Y NECESITO SU ASESORIA PARA DEMANDAR Y RECUPERAR LO QUE HE PAGADO.
LA EMPRESA SE LLAMA SUNSET LAGOON BEACH EN CANCUN.
LA HE ESTADO PAGANDO DESDE DIC. DEL 2006.
NUNCA HE USADO LA MEMBRESIA DE TIEMPO COMPARTIDO.
In 2004, we purchased a vacation/timeshare package at Sunset Fishermans village.
Master Suite 1 week + 1 VIP week (VIP used soley for rental/ investment propery. We were told rental was near 100% Gold season - any time except Christmas, New Years, Holy Week and Easter Included Sunset interclub. (We have never been able to exchange do to no availability when wanted.
The Admiral yacht club was also involved.
We were told that if we were unhappy or things did not work out as promised, Sunset would repurchase the property.
We listed it with as a rental and have never even got a follow up call.
We have only stayed at Fisherman's Village as there is never availablity when we want it and we have the gold package.
During huricane season, we were unable to use the place do to damage. They would not reimburse us the maintanence fee and would only issue credit to use the following year. We were also charged additional dollars for the repairs.
When communicating with them, my experience is that they only answer the questions they want to answer. If they don't like the question, they don't even respond.
I could go on and on.
We do not owe any money to these people. It is not that we couldn't afford it at the time. We were actually looking forward to everything they told us.
Problem is--None of it was true.
I want to get rid of this.