REAL CLUB Timeshare COMPLAINTS
The Royal, Gran Caribe Real, Gran Porto Real, Real
- Legal Name:
- Razon Social: Club Real Resort S.A. de C.V.
- Resort sales locations
- Localidades: Cancun, Playa del Carmen
- Hotel Representatives:
- Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
Legal name
Razon Social: Club Real Resort S.A. de C.V.
Sales locations
Cancun, Playa del Carmen
Representatives
Andres Garcia Blumentritt, Jose Luis Romano, Adriana Gutierrez, Isabel Ortiz, Yessica Altamirano, Art "Turi" Martinez, Lorena Salvatori, Gricelda Vielma Jurado, Hever Rebeles, Marcela Perez, Mariana Ceron, Jessica Juarez, Marcos Vallado, Elisa Pere
About Real Club & The Real Resorts Group
Real Club (also known as The Real Club Playa Resorts) is a timeshare membership program operated by Real Resorts, a Mexican hotel chain with properties primarily located in Cancún and Playa del Carmen, Quintana Roo, Mexico. The program offers members access to all-inclusive preferential rates across the chain's resorts.
The Real Resorts portfolio includes several properties in the Cancún and Riviera Maya areas:
The Royal Cancún – An upscale all-inclusive resort along Cancún's hotel zone
- The Royal Playa del Carmen – A luxury all-inclusive resort in the heart of Playa del Carmen
- Gran Caribe Real Cancun – Family-friendly resort located at Cancún
- Gran Porto Real Playa del Carmen – Resort located at Playa del Carmen
- Real Playa del Carmen – Additional property in Playa del Carmen
Real Club is sometimes described as being owned by RCI, the largest timeshare company in the world, though the corporate structure involves multiple entities within the Grupo BD conglomerate.
Common Complaints
Real Club timeshare owners and guests have reported a pattern of deceptive sales practices and unfulfilled promises:
1. Unfulfilled Buyback Contracts – Owners report signing buyback contracts (e.g., to sell back interest after 10 years) only to have the company refuse to honor the agreement. One complainant reported being denied a $10,000 buyback.
2. RCI Affiliation Issues – Owners were told they could exchange weeks through RCI, but later discovered that The Royal is no longer affiliated with RCI (having been rebranded to Hilton/Hyatt). When contacting Real Club, they were told they could only use weeks at designated resorts and would have to pay $300 for an "extensive list" of locations.
3. No Price Advantage for Members – Members have found no difference in price whether using their weeks or booking directly. Some resorts require three weeks to use, with prices still exceeding $4,000.
Pesimo, sumamente arrepentidos de aver adquirido una membresia con estas personas, queremos cancelar pero nos impiden a toda costa el no hacerlo, solo puedo decir de estas lacras que no caigan en sus juegos de convencimiento, son lo peor de lo peor!!!
awful experience, Real club dont deserve to be part in your life to rip your money ! actually me and my wife are struggling with the membership that we bought last year, we need help !
Club Melia Membership termination.
esta membresía es una por quería aparte se la venden a cada quien dependiendo del marrano a mi me la vendieron a base de mentiras diciendo que son noches que podía usar en cualquier parte del mundo resultó q no es cierto no tengo ni 15 días y ya los odio por ventas engañosas sus vendedores son un fraude total
sinverguenzas de tomo y lomo los peores la pero clase de personas que he conocido los vendedores una lacra y la membresia y los regalos no los entregan no cumplen
Don't buy! They told me that the broker they recommend would sell my shares....Well, we bought the shares in 2007 and they didn't even sell a week.
They told me that they don't recommend that broker anymore. So they gave me another broker who also didn't sell any of my shares.
Beware ! I will never buy a timeshare again. I will never vacation in Mexico again!!!!!!!!!!!!!!
Necesito asesoría, compre una membresía de Real Club en Cancun la verdad no la puedo usar, es muy costosa. La vendo, la remató lo que sea
buen dia solicito informacion sobre membresia al club, gracias y a sus ordenes lic. osorio
Me vendieron una membresía que ni siquiera puedo ocupar por i según no cubre casi nada ahora quieren i pague una más cara están locos
dont get caught , even dont try to see what happens if you assit to a timeshare presentations, all of that is only lies that can cost you a lot of money ! i speak from myself , for own experience timeshare field is not a good investment, even you cant use it because is never available .