PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba, Pueblo Bonito Montecristo Estates Luxury Villas, Pueblo Bonito Los Cabos Beach Resort, Pueblo Bonito Emerald Estates Luxury Villas, Pueblo Bonito Mazatlán Beach Resort, Pueblo Bonito Vantage, Quivira Los Cabos Residential, Pueblo Bonito Copala, Pueblo Bonito Coronado, Pueblo Bonito Vantage San Miguel de Allende, Pueblo Bonito Vantage Centro Histórico Mazatlán. Pueblo Bonito Novaispania Residences
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Legal name
Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
Sales locations
Los Cabos, Mazatlan.
Collections
Concord Servicing Corporation, Phoenix, AZ.
Rental companies
Suite Getaway, Elite Retreat
Representatives
Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
Pueblo Bonito Fractional Ownership: Resorts, Locations, and Common Complaints
In this section, you will find valuable information about Pueblo Bonito’s fractional ownership business. If you are thinking about buying a timeshare at Pueblo Bonito resorts, or if you have already closed a deal, there is content on important review sites where people share their opinions about their timeshare-buying experiences at various resorts, including Pueblo Bonito membership reviews on those same sites.
Pueblo Bonito Resort Portfolio
Pueblo Bonito is a Mexican hospitality group founded in 1994, with its first resort opening in 1987. Its holding company, Blazki, operates brands such as Pueblo Bonito, Emerald Bay, Sunset Beach, Montecristo, Novaispania, Copala, and Coronado.
Today, Pueblo Bonito operates nine luxury resorts in Los Cabos and Mazatlán, plus two Pueblo Bonito Vantage properties in San Miguel de Allende and Mazatlán’s Centro Histórico.
Los Cabos: Pueblo Bonito Pacifica Golf & Spa Resort, The Towers at Pacifica, Pueblo Bonito Sunset Beach Golf & Spa Resort, Montecristo Estates Luxury Villas, Pueblo Bonito Rosé Resort & Spa, and Pueblo Bonito Los Cabos Beach Resort.
Mazatlán: Pueblo Bonito Emerald Bay Resort & Spa, Pueblo Bonito Emerald Estates Luxury Villas, and Pueblo Bonito Mazatlán Beach Resort.
Pueblo Bonito Vantage: Pueblo Bonito Vantage San Miguel de Allende, a 111-room property in the Distrito Corazón area, and Pueblo Bonito Vantage Centro Histórico Mazatlán, a 24-room retreat inside a restored 19th-century building.
Quivira Los Cabos and Copala
Quivira Los Cabos is an 1,850-acre master-planned residential and resort community in Cabo San Lucas, developed by Pueblo Bonito founder Ernesto Coppel. It contains several residential communities, including Montecristo Estates, Copala Residences, Coronado Residences, Alvar, and Old Lighthouse Club, as well as the Jack Nicklaus-designed Quivira Golf Club.
Copala is a gated, full-ownership community within Quivira. It features colonial hacienda-style condominiums and townhomes, along with access to the Copala Club House and other Quivira amenities. Copala owners also receive discounts at Pueblo Bonito resorts, including reduced rates on dining, spa treatments, and golf.
This distinction matters because Pueblo Bonito operates both full-ownership real estate and fractional/timeshare products. Buyers should understand which type of ownership they are being offered.
Fractional Ownership and Timeshare Details
Montecristo Estates, Emerald Estates, and Novaispania Residences offer fractional ownership options. Novaispania Residences is described as the most luxurious fractional opportunity, featuring a 10-acre residential community with 28 home sites and 1,200 Pueblo Bonito Universal Points each year.
Access to other Pueblo Bonito resorts depends on your ownership level, so owners should refer to their ownership information to confirm eligibility.
Common Complaints and Reviews
Despite the company’s prestigious portfolio, when it comes to Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club), selling it is not as good as the company claims its treatment of guests is, as seen in recent Pueblo Bonito timeshare reviews and common complaints.
Common complaints include:
- A salesperson has the client sign a waiver giving up their five-day right to cancel, claiming it is a special one-day-only offer. This is illegal in Mexico.
- A salesperson promises to sell the client’s old timeshare to offset the cost of the new timeshare. In the end, the client is referred to a resale company that does not sell the old timeshare, and the client is stuck with two timeshares and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito and Pueblo Bonito Travel Club.
Reviews also mention Pueblo Bonito Emerald Bay, Pueblo Bonito Pacifica, and Pueblo Bonito Sunset Beach, including problems with membership updates that clients say do not benefit them.
Online Pueblo Bonito Travel Club reviews and the complaints above show that the scam problem is growing. Much of this happens in Mexico, where salespeople exploit foreigners’ and tourists’ limited knowledge of local law while they are on vacation. Similar issues are reported at Pueblo Bonito Sunset Beach, including poor management and unpleasant staff after guests reject timeshare invitations.
If you are considering fractional ownership, work with legitimate companies and stay alert. Check the seller’s background online, and be suspicious of anyone asking for an upfront fee; trustworthy deals are handled like real estate transactions.
Quiero saber cómo cancelar mi tiempo compartido, mi esposo y yo lo compramos, pero ya no lo queremos, aun no hemos dado ninguna mensualidad, pero dimos un deposito de $24,000 pesos, el resto de los pagos serán en dólares y los cargaran a la tarjeta de crédito de mi esposo.
Me encuentro algo desesperado porque ya me comuniqué con Pueblo Bonito, y les dije que de momento tuvimos problemas con mi negocio y las ventas han bajado en más de un 40%, esto evita que este al corriente con mis pagos de la membresia, difícilmente podemos solventar los gastos de la casa y no vamos a dejar de comer por pagar una membresia, me respondieron de manera inconsciente y sin una solución a mi problema, solo quieren que termine de pagar la membresia o en caso de lo contrario implicaría una penalización.
We already had a property in the US, but we bought another one in Mexico.We had the bad luck of falling for the scams at a Pueblo Bonito timeshare presentation. Of course they told us all the lies about selling our current timeshare for us, so we signed the new contract thinking that all of what they told us was true. The problems came later because they don’t want to honor the promises that they told us, nor will they cancel our membership. We feel trapped.
The day of the presentation all the employees had time to attend us. Now that we have signed a contract and we want to cancel it, it turns out that there is nobody to talk with us and our sales guy doesn`t work there anymore. …lie after lie
Pueblo bonito robbed me for $36,750 US. They told me I was getting a “good deal” but it wasn’t, at all. They promised me rental income, but the only thing that I got it is a BIG debt. I contacted some lawyers here in USA but they don’t know Mexican law and it is difficult to get back my money. If anybody knows how to recover my money, please let me know.
I have a vacation membership with Pueblo Bonito which I want to cancel due to the fact that since I acquired it, I have not had the opportunity to use it. The truth is that I am not going to be able to use it. I contacted Pueblo Bonito to see if I can cancel the contract and they said me that it is not possible to cancel, but I think that they are lying to me again.
I purchased a timeshare at Pueblo Bonito. I didn´t feel comfortable with my purchase, so I decided to call the salesman and cancel the contract. He invited me to the resort to talk about it and when I was there he told me that what I had to do was upgrade my timeshare, so that´s what I did. I spent more money and I have the same problem.
Deseo cancelar mi contrato con Pueblo Bonito, creo que soy victima de un fraude y no quiero seguir regalando mi dinero. Realmente me siento triste que en mi país hagan estas cosas y espero que muy pronto se haga algo al respecto. Ellos no me arrebataron mi bolsa en la calle, pero aun así lo que hicieron fue un robo y son igual de criminales como los que andan en la calle asaltando gente, gobierno por favor hagan algo ya.
We were scammed by a Pueblo Bonito salesman, he told us that we could get a profit renting our weeks. But he doesn´t call us nor answer our emails, since we purchased the timeshare. We know that our timeshare has not been sold yet and we have to pay the maintenance fees, they don’t have the obligation to pay us, but we do, if we don´t want to be sent to collections.
My September payment was supposed to be my last payment to Pueblo Bonito for my timeshare, but now they are asking me for more money. They told me that I have to pay some extra fees for interest because I was late on some of my payments, but that is not true. I always made my payments on time and I have the bills to prove it, but they think that they can make fun of me.