ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
hola, alguien me podrá ayudar a cancelar mi membresía con park royal, ya hable para cancelar pero me dicen que no se puede, cabe destacar que no les estoy pidiendo el dinero de regreso, solo quiero que me cancelen a lo cual se negaron. pueden ayudarme?
hola, alguien me podrá ayudar a cancelar mi membresía con park royal, ya hable para cancelar pero me dicen que no se puede, cabe destacar que no les estoy pidiendo el dinero de regreso, solo quiero que me cancelen a lo cual se negaron. pueden ayudarme?
Buenas tardes soy socio de Royal holiday,estoy desesperado ya que mis intentos por cancelar la membresía han sido nulos ,no cumplieron con lo que ofrecen yo soy una persona jubilada, delicada de salud,no tengo la solvencia para pagar sus cuotas elevadas, en su momento que intente contactarme nunca recibí atención , pido me apoyen de favor y escuchen mi petición .gracias
Has anyone succeeded in getting out of Royal Holiday without being turned over to collection????
Most dishonest time share company in this disreputable business. Scammed my wife and I out of a thirty year annuity….given to us at time of purchase. To compound this theft they refused to replace a one month vacation in Cancun which we could not take because of the rampant spread of Covid 19. We had paid for this one month…with our paid for points, ,all inclusive charges and insurance. There is a special place in hell for any company that scams senior citizens. We calculate a debt today exceeding $16,000 dollars. They not only scam Americans, Canadians and Europeans….they scam their own people, too. They are a disgrace to the Mexican people.
necesito ayuda para cancelar mi tiempo compartido con Royal holiday, los mantenimientos son muy altos y no puedo pagarlos, ya intenté rentando y solo conseguí que me estafaran
Fui estafado por Royal Holiday, es una compañía deshonesta y fui forzado a comprarles un tiempo compartido, me quedé sin trabajo y no tengo suficiente dinero para pagarles. Cada que me comunico para explicarle mi situación se niegan a ayudarme si alguien pudo anular por favor dígame como le hizo
tengo una membresia con park royal y durante mi estancia los empleados tenían mala actitud y la calidad de las habitaciones no era la que me mostraron cuando me vendieron, no me dan ganas de continuar como miembro, ya me comunique para decirles que ya no me interesa continuar con el tiempo compartido y me dijeron que es un contrato por 30 años y no se ha incumplido y no se puede cancelar, alguien sabe si esto es verdad?
Muy desagradable como socio de Royal Holiday que cada que salgas de vacaciones te esten molestando intentado venderte otra membresía, uno cuando va de vacaciones quiere aprovechar su tiempo y no pasarsela en estas sesiones de ventas y lo malo es que si les dices que no te interesa te hacen tu estancia en el hotel incomoda, en mi experiencia no recomiendo las membresias de tiempo compartido con Royal Holiday
Quiero compartir mi opinion sobre una membresia con royal holiday, primero te molestan para venderte sus membresias, pero ya que eres socio ni te pelan. cuando quieres usar tu membresia la habitación que te asignan es de menor calidad a la que te muestran, yo no recomiendo comprarles nada, de ser posible ni poner un pie en la venta de las membresias porque son muy molestas.