ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Vamos regresando de unas vacaciones usando nuestra membresia park royal y de verdad fue una experiencia decepcionante, ya que además de recibir malos tratos , nos pareció costoso. Tener la membresia no nos sirvió de nada, igual teníamos que pagar el all inclusive (nada barato por cierto) el cual ni usamos porque todo el día estábamos fuera del hotel porque no nos gustó, estamos interesados en anular la membresía y evitarnos unas vacaciones igual de feas los próximos 30 años. Alguien me puede decir ¿cómo puedo cancelar mi membresia con park royal?
Saludos, necesito su ayuda para cancelar este pésimo servicio, hice un contrato el 6 de enero del año en curso, con promesas falsa, y ahora resulta que que los alimentos es mas caro que el costo del paquete que contrate, hasta la fecha no lo he usado, y quisiera saber que posibilidades tengo de recuperar mi dinero, la verdad me siento defraudado.
I bought this membership 2019 and in Canada we could not travel for almost 2 years without doing 2 weeks of quarantine. So once the restrictions were removed I contacted them to use my points and they told me that my contract had expired. They never told me that I had a deadline of 3 years in addition to having promised me plane tickets anywhere. I spoke with a Miguel Magallanes from Royal Holiday who told me that he was not going to do even if we had a pandemic they had added 6 more months but without notifying me or telling me that my contract would expire soon. They did have my phone number my email but nothing. no understanding just thieves ! I am so furious they give me nothing !!!
bonjour pour avoir des renseignement téléphonique ces un gros (0) car je ne parle que le Français je vient du Québec .lorsqu'' il mon harceler par deux fois tout ces fait en Français et durant mes d'eaux a trois voyage il y avait du personnel qui parlait Français mais la je n est pas terminer de payer mon adhésion et soit par courriel ou par téléphone pas de réponse en Français depuis 4 ans minimum je n est pas voyager et il mon fait prendre la gold + que je me suis j aimais servie je veut leur parler pour voir quelle alternative peut se présenter a moi car nous sommes un couple 65 ans et j ai besoin d'aide alors le service après vente force ne vos rien merci
Everuthing from them is false! My experience was a Royal Holiday Club. They looked legitimate because the resort gave them office and conference room scpace. Here I thought I was dealing with an American company because they listed an office in Florida. But it turns out you are dealing with a mailbox in Florida and some reps in Mexico. Was never able to use the timeshare later I found out this is not even legitimate
Hello
I would like to complain about royal holiday service, they coerced me and forced me to sign up for this timeshare. i dont think theyre a fair company and they forced me to sign up.
I was robbed by Royal Holiday resorts, the sales person was an especially devious and dishonest woman. I gave her $699 for plane tickets but turned out to be a scam and payed again at the airport. I´m now trying to get refund but so far no success. This happened at Park Royal Beach Huatulco.
I would like to cancel the contract. I was told that they going to give me a certificate for 1000 dollars for hotel and 1000 dollars for flight. They never gave me anything. When I called flight department they asked for the hard document of the certificate, I told them I thought they have it on file. They told me the don't. This people lied to my and also stolen my benefits. I want to cancel the contract based in what they say on page 2 point 9.
"This agreement may be cancelled by the purchaser extemporaneously, as long the purchaser is current in its payments".
I was asked to attend a timeshare gathering on my arrival day at Royal Holiday in Cozumel. The salesman told me a bunch of lies similar to all the complaints I have read. I am truly disappointed in theses unscrupulous salespeople. I have been tricked into a BIG SCAM. All the promises of 5 weeks additional vacation at a lower price, that I can exchange without cost, that I can rent out the property, etc, I just had lost a lot of money.
Hola, disculpa ustedes ofrecen esa asesoria o apoyo legal para cancelar mi contrato con Royal Holiday por falsas promesas.
Podrian enviarme su forma de trabajo y sus tarifas
Gracias :)