ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta

- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.

Soy socio y efectivamente no existe ningun veneficio lo que te cuesta el tiempo compratido aproximadamente 10000 usd x 30 años + Cuota mantenimineto de 670 USD + 50 usd x persona por dia SUMA COSTO MEMBRESIA X AÑO 333 USD + 670 CUOTA ANUAL + 700 USD (2 PERSONAX7DIAS) = 1703 USD TE CUESTA UNA SEMANA POR 2 PERSONAS POR MENOS DE ESTE COSTO PUEDES CONTRATAR UNA ESTANCIA EN EL BARCELO O EN EL MELIA CON MEJOR SERVICIO Y UN COSTO MENOR SIN SER SOCIO DE NADA Y PO SI FUERA POCO TODAVIA TE QUIEREN REVENDER NUEVAMENTE ESTA HISTOIRA DE TERROR RENOVANDO TU CONTRATO JA JA JA CONCLUSION NUNCA VAYA A UNA INVITACION DE DESAYUNO DE NADA NADA ES GRATIS ESPERO SIRVA EL COMENTARIO Y LO DIFUNDA A FAMILIARES AMIGOS, CONOCIDOS ETC.
Puras mentiras con este resort ! no hagan caso de todo lo que les ofrecen , y menos si es algo #gratis" si quieren invertir su dinero no lo hagan en un tiempo compartido , es un dinero que jamas recuperaran y por si fuera poco batallaran mucho , en mi experiencia me arrepiento mucho de haberlo hecho , saludos.
n el año 2012 viajamos a Punta cana, en el hotel prácticamente nos sorprendieron y nos inducieron a comprar un paquete de Royal-Holiday en donde nos descargaron de la tarjeta de crédito $ 8000.000 y una membresia anual de $ 450.00 por 30 años,prometiéndonos pasajes aéreos con descuentos únicos, ya que nosotros somos de Perú los costos de los pasajes aéreos son muy costosos para los destinos que ellos ofrecieron,llegando a nuestro país nos dimos con la sorpresa que eran un engaño no existian tales descuentos ,llamamos miles de veces y mandamos correos para que podamos eliminar ese contrato, pero nadie nos contesta,no nos contestan los correos, solo nos mandan la notificaciones de pago y que ya tenemos una deuda de $ 1900.00 y se burlan de nosotros.Les pido que compartan esta denuncia para que a otras personas no las tomen por tontas y las engañen como a nosotros, lo que queremos es que nos devuelvan nuestro dinero y que nos eliminen ese contrato que no nos beneficia en nada solo nos están haciendo pagar por nada. Vamos a seguir haciendo denuncias publicas por todas las paginas de internet.
Fui estafado por este resort tmb , me atrevo a decirlo porque asi fue tal cual , firme un contrato el cual me prometian ciertas cosas y para mi sorpresa no fue asi , me exigian que firmara otro contrato mas por otra cantidad de dinero mas alta si queria usar todos los servicios , es una pena que estos resorts jueguen de esa manera con los clientes, un asco.
Soy otra de las incautas !! Cuán arrepentida estoy !! Alguien ha encontrado la forma de denunciar?? Y cancelar el contrato ? Todo es un fiasco.
Buenas tardes, como lo mencionan todos ustedes lo que vende Royal es un Fraude y lo peor es que cada día caemos más incautos. A parte de pagar una gran cantidad de apertura y enganche, tienes que pagar mensualidades por el tiempo que elegiste, pero si fuera como el Mayan, todo seria diferente, pagaría uno con gusto la cuota de anualidad pero disfrutaria de sus magnificos hoteles. Aquí como lo mencionaron varios de ustedes cuando quieres reservar no tienen lugar. y si tienen tienes que pagar a fuerza alimentos y ahi te vuelven a cobrar el todo incluído que es una porquería.
Como calcelar esto. alguno de ustedes es abogado.... favor de guiarnos para entablar denuncia y que nos devuelvan nuestro dinero, si no todo lo más que se pueda.....
Pero tengo entendido que la letra chiquita nos embauca y no podemos cancelar.
gracias
In November 2014, at Puerto Vallarta Royal Holiday, we were invited to attend an update to our existing paid in full contract. After 5 hrs of hardsell and many pages of contract to pursue, We signed because we had 5 days (as written in this contract under Mexican Law to cancel). The following day we reviewed the contract thoroughly, and decided that because we already had a paid for contract, and this new contract was for 30 years and an additional $31,000 incl. monthly payments, plus $800/year, maintenance fees, that this was not to our advantage.
The following morning at 8:00 a.m. we took a signed letter of contract cancellation to our salesman. He refused to accept the letter an said the contract had already been sent to Mexico City and the 5 day cancellation policy did not apply, since this was considered an amendment. there was nothing he could do. His friendly warm manner changed to rude and cold.
This was anew contract, a new number and the 5 day cancellation paragraph was clearly written.
We contacted Visa and the charges were removed from our account. Now, we have been inundated with unfriendly phone calls and statements informing us that if we do not pay we will be reported to the Credit Bureau and our credit blackballed.
We are 91 and 85 years old respectively.
hola ..a mi tambien me estafaron invitandonos a un desayuno donde la verdad desde que nos llevaron ahi, no hicieron otra cosa mas de que insistir con lo mismo, ofreciendo la luna y las estrellas, pidiendo la tarjeta de credito desde que llegamos al hotel, me parece que es una cadena de estafadores mas que una compra sensata del cliente por que no siquiera dan tiempo de pensarlo, hacen firmar a las personas a base de puras mañas, a mi me paso esto y cargaron a mi tarjeta de credito 67,800.00 pesos sin mi autorizacion y en ese instante me fui con el gerente de la empresa y no me quisieron regresar nada, que tenia que pagar una multa de 2000 dolares. la verdad no se ni que hacer yo ni siquiera recibi el paquete de la membresi ni siquiera he hecho uso de ello, y mi dinero no me lo regresan.
These resort is total out of control, really i dont know how i believe on them , i lost a lot of money trying to get out of their timeshare and actually i dont know how, this is like a joke , the maintenance fees are really high , i cant afford that , how can i get out ? this is gonna kill me !
Quienes les están Robando son el dueño, Pablo Gonzales Carboles y la Escritora Gaby Vargas esposa del señor Pablo, deberían de realizar manifestaciones y cancelar sus contratos.
Son personas falsas y nunca cumplen lo que prometen.