ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
de verdad que esta gente ya no sabe como seguir sacandole dinero a uno, si de por si el tiempo compartido no es nada baratito, cada año el mantenimiento aumenta y aumenta demasiado, a mi la verdad que ya se me acabo la ilusion de conservar esto tan inutil
yo creo que son las peores personas con la que mi familia y yo nos pudimos topar en esta vida, fuimos a vacacionar y por recomendaciones de un aimgo de mi esposa nos recomendo este resort, nos vendieron unas semanas de tiempo compartido , que por cierto carisimas, pero yo pensando en mi familia, jamas las usamos , todo por un disque error de agenda de los vendedores y a pesar de que no fue nuestra culpa, no nos devolvieron el dinero , lo peor estas personas
We were told by the salesman/assistant manager that it was a new kind of investment and we could write off tax on it but we found out later that it was really just a timeshare service. This is misleading information. He falsely told us that we could easily put the unit up for rent and could earn $780 to pay for the annual maintenant fee. We later found out that it was not guaranteed and it was really hard to rent and that we could receive less a 35% marketing cost. We received so many lies.
Royal Holiday , totalmente decepcionado, son unos mentirosos puras promesas.
at thisarticle said , they can afford all the promises that they made to you at the start , at least tell you that if you want the services, you need to upgrade your membresy , but the cost of the upgrade is very high , and dont guarantee anything, this kind of tricks are part of their scam process, nobody can understand this people, so if your are looking for some hel , you need to do a research first or just stay away from this resort
HolA buena tarde.estoy en mi segundo día hábil y quiero cancelar con Royal no se cuál sea el texto correcto para la cancelación
How do I get out of this contract. I told them I was going to stop payment and they said it would affect my credit score. Is this true?? i need to cancel and they are ignoring me, and also when i want to book a week, they told me there are no rooms available.. im tired
Intente cancelar mi tiempo compartido al cabo de 3 dias de haberlo adquirido, como yo tenia entendido, se tienen 5 dias para cancelarlo y yo estaba dentro del plazo. Resulta que cuando intente hacerlo ellos me dijeron que no tenia ese derecho y que no se reembolsaba absolutamente nada. No puede ser, son unos mentirosos y unos ladrones!
They scammed me. When you buy a time share and after 4 days try to return it to them, they accept the devolucion and sign my contract copier and said the money will be back to credit card in 5 days and never happened. Now, they said that i have to pay like i'm in contract. What i can do?
se ha vuelto casi imposible continuar pagando el tiempo compartido y las cuotas de mantenimiento que simplemente continuan subiendo de una manera impresionante.. yo estoy en medio de una crisis y ademas de nunca usarlo, creo que es algo inservible, necesito cancelarlo