ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
We were scammed into purchasing a timeshare from Royal Holiday in June 2010. It is not paid in full and is currently delinquent. I am currently unemployed and am unable to continue to pay. what should I do?
I am having numerous troubles with Royal Holiday. In addition to the lies at the presentation, I am being charged 35% interest when the contract I signed stated the interest to be 11%. I tried to cancel our membership. Can you help?
We bought a timeshare from Holiday Royal while we were in Cozamel. Right after we bought it the saleman and finiancal representive was fired. We don't have a lot of the paperwork that showed us what they were promising to do. One of the representives that we talked to said that if you read the contract we will find things that it fraud, so they would have to give it to us.
We have signed a contract with Royal Holiday when we are on vacation .We were not happy and when going through the contract at the hotel .We decided to cancel. so when we approached royal holiday, they told to send email. So we have send email within 3 days and also send fax to them for cancelling the contract. But now they are saying we cannnot cancel the contract.
Adquirí un tiempo compartido con Royal Holiday en diciembre del año pasado , no lo utilizó, está tal y como me lo vendieron por 5 años y ya me empezaron a descontar de mi tarjeta de crédito el resto que me hacia falta por un año. leí muhcos malos comentarios y no me gustaría arriesgarme me temo que soy una victima más de Royal Holiday y mas porque justamente lo que comentan los demas es lo mismo que me dijeron.
My friend and I have owned Royal Holiday timesahre for 25 years. We have faithfully paid the initial cost and the yearly maintenance fees which continually go up. We want out of this scam. We used the package only one time.
We were scammed by Ryan Garber at Royal Holiday. We cancelled within the 5 day period and he is not refunding the money. We have a signed document from him stating that the $3000.00 would be refunded. He doesn't respond to emails. We are planning to go back again and speak to him face to face again. Any suggestions would be appreciated very much.
Yo adquirí con Royal Holiday un tiempo compartido he pagado mas del 60% sin poder cancelar. Les comento también que cuando comenzó el problema de la crisis hipotecaria en EUA, nosotros cambiamos la deuda con ellos de USD a pesos. De esto lo más molesto además de no poder cancelar por tener la deuda por escrito en un pagare, es el tener que pagar el mantenimiento supuesto de las instalaciones y el ser forzados a pagar siempre los alimentos en los sitios disponibles, ya que los que no son obligatorios con all inclusive, nunca están disponibles. Tengo más de 2 años con este problema sin poder salir del circulo vicioso.
Bought at Royal Holiday on January 16, 2010.Charged $12,000.00(USD) on credit card.Tried to cancel the next day. Called credit co. to cancel but they said we could not.Went to Profeco on January 18, 2010.Filed papers ,went to Post Office,sent letter via registerred letter-return receipt requested .Rep from Royal Holiday signed receipt of cancellation request.Profeco has had 3 meetings with RH,and they proposed refund stretched out over 6 mos.,with 1st payment in early may 2011. Almost a year fighting and we do not have our money yet.
I am a timeshare owner and just recently got suckered into HSI, based on the premises that they would buy our weeks and give us money. We still haven't received our welcome pack with instructions and information about what we paid for so we are pretty sure that we got scammed. We just bought it in March 2011. We would love to get out of our timeshare that we own in Mexico as the maintenance fees are ridiculous.