ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Estas personas de Royal Holiday no se piensan 2 veces en estafarte, nada de lo que prometen es verdad, mi familia y yo estamos muy molestos con estos rufianes ladrones,necesitamos cancelar la membresia que compramos con estas personas hace 1 año.
Royal Holiday NO LO RECOMENDAMOS NUNCA
cada año es un dolor de cabeza. prometen muchos destinos y aunque lo quieran reservar con anticipacion. siempre estan llenos. eso si la cuota anual aparte de incrementar cada año si te retrasas un poco los intereses aumentan. hay que estar al pendiente con la "perdida de los creditos" este año los perdimos gracias a sus promociones Engañosas. asi que a seguir pagando mantenimiento pero sin viajar este año. NO LO RECOMENDAMOS NUNCA
TERRRIBLE SERVICE- THEY DON'T CARE ABOUT THEIR CUSTOMERS!!!
MAL con estos chicos de royal holiday ,somos socios desde hace 3 años y lejos de gustarnos hemos tenido muchos problemas con el resort, ya que habiamos comprado en su momento la membresia mas exclusiva y a los meses nos pedian hacer un upgrade, cosa que no nos dijeron en la presentacion, pagamos mucho dinero por la mebresia y ya no la necesitamos.
Nosotros hicimos la compra en noviembre del 2017 con promesas de rentar mis semanas y todo lo que veo aca tb les prometieron, quisiera saber cual es la manera de anular ese contrato y si hay manera de recuperar en algo??
Lo peor de estas personas de royal es su falta de compromiso con lo que prometen durante la presentacion de tiempo compartido, llevamos casi 4 años con una membresia y es mucho mas caro de lo que nos dijeron, ademas de que nunca tienen disponibilidad.
Nosotros hicimos la compra en noviembre del 2017 con promesas de rentar mis semanas y todo lo que veo aca tb les prometieron, quisiera saber cual es la manera de anular ese contrato y si hay manera de recuperar en algo lo que esta gente nos quito ya en estos 13 meses, el vendedor Sinuhe del Sunset ni me responde mas mis mensajes de wassap
La compañia es un fraude, aplican sanciones economicas en dolares a los miembros del tiempo compartido, se interpuso una queja en PROFECO, sin que hubiera respuesta favorable, con su all inclusive, venden carisima la membresia, se les solicito reiteradamente copia del contrato debido a que se extravio, sin que accedieran a otorgar la copia.
Pésimo Servicio y habitación?
El peor negocio de nuestras vidas, por favor quien este pensando en hacer negocios con esta agencia, no lo haga son fraudulentos; hoyo negro, saco roto , ideal para mantener a altos ejecutivos con dinero fácil.
Es imposible deshacer contratos, si firmas prácticamente es firmar de por vida y nunca mas poder quitártelos de encima.
Solo falsas promesas de un buen servicio y es MENTIRA! Si quieres regalar dinero dónalo a una casa de beneficencia.