ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
Buena tarde
Me encuentro en el proceso de cancelación de la membresia, primero me dicen que debo pagar 10 dolares para quedar a paz y salvo si no no devuelven el dinero que debo hacer? segundo yo cancele las tarjetas de las cuales tomaron el dinero ese día los cuales fueron 3, y pues me dicen que no devuelven la plata a otra tarjeta diferente así anexe la certificación bancaria porque las anteriores son las que aparecen el el sistema, ayuda gracias.
My family have been cheated so badly by this company, our credit have been ruined, it is absurd that Royal Holiday has been able to get away freely with this robbery, Families are been hurt by this company with their lies and deceptive practices, why are they able to get away with it and still is.
NEFASTOS, SIGUE MI CONSEJO Y SI TIENES UN ENEMIGO EN LA VIDA , RECOMIENDALE ROYAL HOLIDAY... COMPROBARAS QUE LE HAS ARRUINADO LA VIDA POR LOS PROXIMOS 30 AÑOS JAJAJAJAJAJA .. NUNCA HAY DISPONIBILIDAD , TARIFAS DE MANTENIMIENTO EN DOLARES, CADA AÑO SUBEN, ALL INCLUSIVE OBLIGATORIO Y HOTELES VIEJOS.. Y SUCIOS
Q pasa si simplemente cancelo mis tarjetas y ya no pueden cobrar?
Solicite la cancelación del contrato al tercer día de semifirmar y no aceptan la cancelación.
En 2013 adquirí una membresía y desde entonces la hemos estado pagando, ahora que quiero reservar resulta que de todo lo que prometieron nada es cierto, estoy muy decepcionada, quiero cancelar la membresía y si es posible que me devuelvan mi dinero, son un fraude, alguien a podido salir de Royal-Holiday?
Hola gracias a esta página me di cuenta que royal era un fraude dentro de mis 5 días envié la carta y nunca me enviaron confirmación investigue en profeco y me indicaron que enviará la carta por correos de México y con el comprobante de envío acudiera con ellos para levantar la queja , es importante que la queja de profeco este dentro de los 5 días del periodo de resicion el vendedor de royal me hablo y me dijo que tenía Cancer y que no cancelara, después me hablo el gerente y también segun tenía Cancer como le indique que de igual modo iba a cancelar me amenazaron que tenían una carta donde yo había renunciado a ese derecho y que no podía hacerlo, les comenté que tenía copia de esa carta que ellos por descuido me dieron y que ya la había entregado a profeco me recibieron mi cancelación ahora estoy esperando mi reembolso y tengo mi respaldo de profeco
Mi esposo y yo tambien fuimos engañados queremos cancelar la membresia y no se puede por ningun motivo alguno de ustedes ha podido cancelarla?
Hola quisiera saber que me recomiendan. Yo en octubre viaje a puerto vallarta y caí en sus engaños de mi tarjeta me descontaron de mi tarjeta 12000 y cada mes e pagado 1130 y la verdad me e dado cuenta que es un fraude. Saben como puedo deshacer el contrato?
Luisa Muñoz Aguirre, te agradeceré me pases los datos de tu abogado. A mi me sucedio lo mismo en Huatulco.