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PROFECO Is an administrative branch of Mexico’s federal government whose purpose is to strengthen consumer rights. They have one department that is dedicated to assisting foreigners who have made bad purchases in Mexico or fallen victim to timeshare scams.
This department is named C.A.R.E., Departamento de Conciliación a Residentes en el Extranjero.
Many timeshare scam victims who have purchased timeshare contracts based on fraudulent promises are referred to resolve their disputes against the timeshare developer.
5 DAY CANCELLATION PERIOD
If the client is trying to cancel within the 5-day rescission period, the agency will give them a standard cancellation letter to sign, date and send by registered mail to the timeshare developer and to Profeco’s head office in Mexico City.
After that point, the client is instructed to wait for a minimum of 20 days before they can assist further with their timeshare fraud case.
The resort is supposed to refund the down payment within 15 days of receiving the cancellation letter, if the letter was sent within the 5-day rescission period; however, many resorts do not respond to the cancellation letter and try to delay the process as much as possible.
Although the agency makes every effort to help clients to get their full refund in situations of timeshare fraud as outlined by the consumer protection laws, unfortunately, the timeshare developers often use the fact that the client has gone to Profeco as a delay tactic.
THE TRICKS AND DELAY TACTICS
The timeshare developer then claims that because the agency is involved, the timeshare scam situation needs to be reviewed by their legal department, instead of just processing the refund through their sales department.
As such, a simple rescission of a fraudulent contract, can turn into a nightmare of waiting several months for the cancellation of the contract and a refund.
If the client does not get a resolution to their timeshare situation, the agency may require the case to be reviewed in several hearings, which the timeshare representatives often do not attend.
The fine that Profeco charges to the resort for not attending the hearings or for not resolving the problem, is very small in comparison to the money that they make from not returning the client’s hard-earned money.
The agency can help with the mediation process, but it has no power to enforce the resolution for a client who has been scammed.
Some clients have contacted us because they never received their refund, even though they cancelled within the 5-day period according to law, and they have followed all of Profeco’s procedures to rescind the timeshare they cancelled.
There are other limitations to the service provided by the agency for timeshare scam victims.
The first is that the agency has a statute of limitations of one year.
Many timeshare purchasers do not realize they have been scammed until they try to book a vacation or rent their weeks.
It often takes timeshare owners more than a year to figure out that the promises that were offered were fraudulent, particularly if they purchased a biannual plan.
Other times, the resort will say that they will take back the first year of use to reduce the original purchase price.
This is another delay tactic, to ensure that the client has no recourse through the agency to fight against the timeshare developer because they do not try to use it until after one year.
In all of these cases, the agency is not able to assist the clients because of the one-year limitation.
The main limitation with the agency is that if you, as a client, decides to file a claim with them, all the information needs to be provided in writing.
Normally, none of the false promises used in the sales pitch for timeshare scams are outlined in writing.
The timeshare developers have large legal teams that regularly update their contracts to protect their staff.
They often include statements for clients to initial or sign, where they agree that they have not been offered any promises verbally.
These are intentionally put in the contracts, as the developers are aware that their salespeople make outrageous verbal promises of investment income to clients in order to increase their sales.
As most of the timeshare scams arise because of verbal lies and misrepresentations, the agency is not able to help clients resolve their matters, as only written documents and contracts are considered.
Despite the good efforts and willness of PROFECO, their ability to assist timeshare-defrauded customers is limited.
If you have been scammed by a timeshare resort, do not despair; contact Mexican Timeshare Solutions today for a free consultation on how we can use our experience and expertise to negotiate with the resorts from a position of Strength.
We can help to ensure that the timeshare company is held responsible for the lies and misrepresentations their salesperson used to sell your timeshare, and in doing so, we can cancel your timeshare contact and assist in getting you a refund of your hard-earned money.
To receive more information about how to cancel your timeshare, send a WhatsApp to +52 1 333 239 6589 fill out the contact form, or call us at +1 714 277 3662
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Thanks for the info! I have 3 timeshares I am trying to sell and can’t even get a nibble on them. I even offered to give them up to avoid the maintenance fees, but they don’t want them back.
I want to get out of my timeshare contract. What can the do to me if I just refuse to pay?
I want to get out of my timeshare contract. What can the do to me if I just refuse to pay?
Timeshare owners don't have any rights. Hell you could buy every unit in the resort, pay in full and be the solo owner without having to share with anyone and you still don't have any rights. The management can charge you what ever maintenance fee they feel like it. There no way to vote them out, appeal, surrender your property. It's the ultimate scam.
Even timeshare that are not total ripoffs are not good deals, the average year maintenance fee is $800 a year, multiply that by 52 deeded weeks in a year, times say 200 units, that's 8 million a year, It does cost no 8 million to run a 200 unit property, lucky if it cost half that with employees, utility and taxes. It's legalize robbery.
Buying a time share was the worst mistake I’ve even done. It’s just a waste of money. I tried to sell it through sellmytimesharenow.com and they are as crooks as the hotels that sell timeshares. They charged me $500 to ‘help me sell’ my time share. They claim they have thousands of people visiting their website, yes that’s correct but it’s thousands of people looking to sell their time shares and not buyers!!! They ask you to give them at least 6 months. They are clever because they know your credit card company will not let you submit a fraud claim after 60 days!!! Don’t even think about using sellmytimesharenow.com
Buying a time share was the worst mistake I’ve even done. It’s just a waste of money. I tried to sell it through sellmytimesharenow.com and they are as crooks as the hotels that sell timeshares. They charged me $500 to ‘help me sell’ my time share. They claim they have thousands of people visiting their website, yes that’s correct but it’s thousands of people looking to sell their time shares and not buyers!!! They ask you to give them at least 6 months. They are clever because they know your credit card company will not let you submit a fraud claim after 60 days!!! Don’t even think about using sellmytimesharenow.com
Wow, great stuff here. I may as well tell you about our episode in Puerto Vallarta Mexico. As full time travelers we were offered 6,000 peso’s for a 90 minute tour from a fellow on the street. We said sure, why not. So we had him out it in writing on the presentation form along with breakfast and taxi. After the tour we said no and then we went through all of the usual channels I have read about on this page. The “closer” finally came over along with a security guard and escorted us to the parking lot where he began to get shouting mad and very rude with us, telling us we are not getting any gifts at all and we should feel lucky to have gotten a breakfast. The guard told us to get in the car NOW! So beware if you are ever asked to go visit Tau Resorts (Nahui)! Never again!
I don't think they're a scam, per se, but I don't think they're value either. It's up to the consumer to be halfway aware of their surroundings. Want to buy a used car but don't like high pressure? Don't go to a lot. Buy directly from the owner. If you're the type to give in to high pressure, don't put yourself in that situation. If you can laugh these silver-tongued salesmen off, then go get your dinner tickets or whatever. But really, is it worth your precious vacation time? If you want to eat it / see it / experience it that much, buy the tickets outright.
Timeshares themselves are a rip off. Id rather just save money and buy a place outright or rent a place where ever I want to go on vacation.
muchas veces tienen muchos casos y realmente no sirve de mucho presentarles la queja
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