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Cancel a Timeshare Contract in Mexico: Unveiling the 5-day Cancellation Window

Cancel a  Timeshare Contract in Mexico: Unveiling the 5-day Cancellation Window
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Cancel my timeshare Within 5 days

Do I always have 5 days to cancel my timeshare contract? The answer is YES. Read to learn what tricks are used by timeshare sales reps to avoid getting clients to cancel their purchases.

According to Mexican Consumer Protection Laws, consumers have a right to Cancel a timeshare contract within 5 business days. Article 56 of the Federal Consumer Protection Law states:

"The contract will be perfected within five working days from the delivery of, or the signature of, the contract, whichever occurs later.

During this period, the consumer will have the right to revoke his consent without any responsibility. 

The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. 

The revocation, according to this article, will terminate the contract.

 In this case, the costs of shipping and insurance will be the responsibility of the consumer.

 If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase."

A common practice used in the salesrooms is for the salesperson to offer a special deal, such as an extra week of time, a coupon for discounted airfare, or some other enticing proposal, if the client agrees to sign a waiver that negates their right to rescind the contract within the 5-day cancellation period.

The Waiver

In other cases, the waiver states that the client gives up their right to a refund of the down payment if they choose to cancel within the 5-day period because they are accepting the special offer.

In a flurry of paperwork, the client agrees and signs the waiver, which is presented as a separate form from the complete contract.

When the client receives their contract package from the resort, this waiver is absent from their package.

Upon doing research about their purchase, some clients choose to cancel their timeshare contract commitment within the 5 working days as outlined in writing in their contract.

When they go back to the sales office, the sales manager may tell them that they no longer have the right to cancel, as they signed a paper waiving this right.

The salesperson will show them the paper, but refuse to give the client a copy.

The reason why the client never receives a copy is because this sales practice is fraudulent and illegal.

PROFECO

According to Article 1 of the Federal Consumer Protection Law in Mexico, the right to cancel a timeshare legally within 5 working days cannot be waived.

If the client has already returned home when they decide to cancel, they often face the same scam.

The resort responds by saying that they have the signed waiver in hand and cancellation or cancellation with a refund is not possible.

When the client asks for a copy, the resort says that they will send it, but it never arrives.

Many clients also contact us because they have difficulty contacting the resorts to ensure that their cancellation request has been properly served.

They have sent their cancellation letter by email, fax or even registered mail, but have never received a response.

Some clients receive a response outlining that they will get a refund within 15 days, but the charge is never actually refunded back to the credit card, or they do not receive their refund check as promised.

The delay tactic from some resorts

Upon receiving the client’s demand for cancellation and refund, some of the resorts will refuse to reply to the client.

This is a delay tactic to try to frustrate the clients so that they feel helpless in resolving the problem and eventually give up.

This leaves the resort with a valid, signed contract, and money flowing into their accounts as clients fear problems with their credit score if they do not continue to pay.

Our goal at Mexican Timeshare Solutions is to make timeshare purchasers aware of their rights according to Mexican Consumer Protection Laws, to ensure that timeshare developers follow these laws, and to represent clients who are in disputes because the laws have not been followed correctly.

If you are thinking of canceling a contract, and are within the 5-day cancellation period, our firm can assist you to ensure that the process is completed properly and effectively, so that you do not lose your opportunity to cancel the contract and get a refund without lengthy negotiations and legal procedures.

After a 5-day period

If you are past the 5-day period because you were told that you waived your right, and therefore succumbed to the fact that you were not able to cancel the contract, you still have recourse.

It is a difficult process, but our team specializes in helping clients successfully cancel a timeshare contract, whether it is within the 5-day rescission period.

1 Source: www.profeco.gob.mx

To receive more information about how to cancel a timeshare, send a WhatsApp to +52 1 333 239 6589, fill out the contact form, or call us at +1 714 277 3662

Information to share

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Leave your comment below and share your opinion with us. To know more about timeshare scams go to: Timeshare Attorneys, When is timeshare to use their services?

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50 Comments
  • NavendanoJune 29, 2015, 5:38 pm

    Me and my boyfriend took a timeshare but we regret about our decision..we read we can cancel the contract within the first 5 days..does the cancellation have consecuences? Is the resort going to charge us more for cancelling? Im really upset please we need some advice!!

  • Jafet December 15, 2014, 11:59 pm

    The best way to avoid all this complains is not to purchase a timeshare ,exist a lot of good things out there than a timeshare , my experience told me that , i promise.

  • JohnSeptember 29, 2014, 10:40 am

    If you receive a phone call from someone claiming to have a buyer for your timeshare make sure to be careful especially if you are asked for any upfront fees. Many times these companies say that they already have a buyer for your timeshare when in reality they don’t. Never pay upfront money to anybody!

  • Erika111September 15, 2014, 11:27 am

    Please Help ME!!
    I just got back from Mexico and made a payment to them on my credit card for 2,000 dollars, now of course after reading all I want to cancel this, can you be so kind and tell me how you got to cancel your contract??
    Thank you very much

  • Barbara SiemaszkoAugust 18, 2014, 10:33 am

    I was misled by a timeshare sales person who even put the agreement in an email for me. Now we owe a maintenance fee we were not supposed to be charged, a late fee and have been frozen out of making reservations for what we purchased until we pay up. Repeated calls and emails have provided nothing but empty promised to correct the problem.

  • LishaAugust 5, 2014, 11:38 am

    We just bought at an all inclusive resort and they told us that our weeks would rent for a sizeable amount of money. It’s not something we were depending on but definately something that made the purchase sound like a good overall idea. What do you think our chances are of renting the all inclusive weeks?

  • NickiJuly 28, 2014, 9:03 am

    What do I have to do if I am out of my five days period of cancellation? I don't know what to do with this horrible purchase I made.

  • Phil MorganJuly 21, 2014, 1:17 pm

    Very informative post, actually a very common problem of scams is that people do not know anything about timeshares.

  • naleeJune 24, 2014, 2:12 pm

    "Timeshares answers" and "cancel by owner" are these legit companies that can help you terminate your contract? They are asking $2500 fee. I fear that it might be a scam.

  • JimmyJune 9, 2014, 11:39 am

    At certain resorts they have a 3rd person with no personal interest in the purchase assist you with the final documents. I reccomend contacting that person. When I did I was assisted quickly and proffesionally.

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