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Are you Able to Contact your Timeshare Salesperson When you Need Them Most?
Is what you heard at the sales presentation the same as what you are being offered on your vacations? How does your timeshare relate to what you were told by the salesperson?
First Signs
When making a timeshare purchase that costs thousands of dollars, you should expect professional and legitimate service from all the timeshare staff members that you encounter.
The Timeshare salesperson is hired by the resort to represent their sales efforts.
As such, the timeshare salesperson should provide you with a business card with their personal email address and telephone number that belongs to the resort system.
If the Timeshare salesperson gives you a business card with their name handwtitten on it along with their Hotmail, Yahoo, or Gmail email address or their personal cell phone number, be careful, as this might be evidence that the resorts won't trust their sales reps to provide them with an email address from the resort webpage (example: lastname@resortname.com).
They will try to convince you that they are doing you a favor by providing you with their personal contact information, so you can reach them at any time if you have any questions or problems.
They also fraudulently claim to even be available in the evenings and on weekends because they are dedicated to their clients’ well-being.
This is a common scam in the timeshare industry.
In reality, we have heard from many defrauded timeshare purchasers who have experienced problems with their timeshare memberships.
When they try to contact their timeshare salesperson at their personal email address, the message is returned as undeliverable.
The Timeshare salespeople set up these email addresses to give the impression of excellent customer service; however, these are false email addresses, so the message will not get delivered or will get sent to an inactive account to which no one checks or responds.
The personal cell phone numbers are also part of the artifice.
When clients try to contact them, they typically have inactive or disconnected phone numbers.
The clients are left feeling helpless and foolish for believing the salesperson’s lies about pretending to be their friend.
Recommendation
It is wise to ensure that you have the correct names and professional contact information for all the people that you were in contact with during the sales presentation to ensure that you don’t get scammed and in case you are required to follow up with them regarding your membership.
You should even attempt to send an email or call them at the address/number they provide you before you agree to sign any contract.
Take your time to do the research to ensure that their contact information is valid, so that you do not get caught in a situation of timeshare fraud.
When spending tens of thousands of dollars on an investment, you need to ensure that your hard-earned money is being entrusted to good hands.
When clients try to contact the resorts to ask for their salesperson, they are often told that the salesperson no longer works there, or was fired.
It is true that there is high turnover in the timeshare industry.
This is due to many reasons; here are just a few:
• Legitimate salespeople are encouraged to use fraudulent tactics to increase sales, so they choose to quit as they do not like to risk their name by using unethical practices in a timeshare scam.
• The salespeople do not want to follow up on complaints of fraud or timeshare scams, so they leave to work at other resorts.
Some timeshare salespeople have a history of moving from resort to resort very quickly in order to avoid prosecution for their timeshare fraud.
• The timeshare resorts fire the salesperson to use them as a scapegoat.
The resort claims that they did not support the salesperson’s unethical practices, so the person was fired.
The resort also claims that they cannot cancel timeshare memberships that were sold by this person because it was not their fault, and they don’t have individual proof of the lies that the salesperson told the individual client in the scam.
• In reality, the salesperson does still work in the office, but his or her secretary has been advised to say that they no longer work there in order to make the scammed client feel like they have no recourse.
At Mexican Timeshare Solutions, we are highly aware of these timeshare scams, and we know the appropriate people to contact to properly cancel timeshare contracts.
If you have already purchased a timeshare that was sold under fraudulent premises, and have not been able to get in touch with anyone at the timeshare resort, contact us today.
We would be happy to work on your behalf to ensure that negotiations are swift and successful.
To receive more information about the timeshare salesperson and how to cancel your timeshare, send a WhatsApp to +52 333 239 6589, fill out the contact form, or call us at +1 714 277 3662
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My husband and I had a bad experience . They got to us as soon as we arrived at the airport in Mexico. I will say the resort is beautiful and the "complimentary" breakfast was fabulous! However it quickly went downhill. At the end of the "presentation" after repeatedly declining their offer they sent over what can only be described as the nastiest woman in Mexico! She was actually rude and abusive. When she asked us if our tour guide had done a good sales job we sincerely replied that she had, she was a very nice young woman who was honest and well informed, she then said to us that she had obviously not done the job since we were not purchasing a package with them and that the young woman would probably be fired!! Also I remember the starting price for their package being tens of thousands of dollars but after we declined numerous times the price finally dropped to $1500.00. The true hallmark of a travel scam! Wish we had known before we lost an entire day of our vacation!!!
I have been the victim of timeshare scams. It was the usual story. They promised things that they WILL NOT deliver. Alex DePaz was my salesman at the RM Cancun location.He is a real con artist. I tried to cancel within my time period but they said that Mexico works on Saturday and I was outside of the window. The told me that maintenence fees were not yearly, only if you use them, NOT TRUE. That was the main reason I bought them. I already had a timeshare with maint. fees and wanted to get rid of it.
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