PLAYA DEL SOL Timeshare COMPLAINTS
Playa del Sol Grand, Playa del Sol Costa Sur, Howard Johnson Hotel Puerto Vallarta, Playa del Sol Los Cabos
- Legal Name:
- Big Window S.A de C.V
- Resort sales locations
- Vallarta, Cabo San Lucas
- Rental Companies:
- Royal Vacations, Holiday Property Management
Common Issues: Guarantee rentals, resales, guarantee rooms, annuity
Playa del Sol Toll Free Phone number:
01-800-8371-650
I purchased my timeshare in 2005 in the Romantic zone and was never able to use it as it was always booked. I stayed at Costa Sur once and at Bel Air this year Nov. 2011. I have found out while I was there that Bel Air is the home timeshare now and to use Costa Sur you have to use the exchange and pay a fee. The original Play del Sol cannot be used. I also found out from members at Plays del Sol that the company over sold and they no longer exist. I think this is fraud and we should somehow be able to take legal action. can anyone help with this as I have no idea what to do but am very disappointed. Bel Air is now an all inclusive but timeshare members do not have all inclusive privalges. There was a meeting at Bel Air for timeshare owners and they were very upset in regards to what has happened. One man said he lost $10,000. they were also upset because they were being charged $17 a day for the internet and it clearly says in their advertising internet is free.
I also would like to mention while at the meeting at Bel Air we were told that somehow an insider with Playa del Sol got access to all members information and has possibly been selling the info to different companies. almost everyone at the meeting including myself have been contacted by people wanting to buy or rent our timeshares. IN NO WAY SHOULD YOU FALL FOR THEIR SCAMS especially if they are asking for money up front. NEVER PAY MONEY UPFRONT!
We are in the same position. Have had 5-7 conpanies contact us asking us to sell. They offer a guaranteed sale, all monies paid to our bank acct, then we pay 8% commission plus money owing on condo. Can't help but think something isn't right. Would like to know more about just walking away from whole situation, interested in people from Alberta and how they did it.....we are in BC
We have stayed at Costa Sur in Puerta Valarta for several years and have never had any problems. The new company Bel Air has made many improvements - new furniture, TV's, maintenance is good.The food is better than it ever was, night buffets, hamburger cart and taco cart for lunches. New activity director. Go down there, use your timeshare and enjoy yourself.
This is the biggest scam in the world and no one knows how we can get out of it, surely there is SOME WAY to break the contract. We were lied to, misrepresented, kept uninformed about changes being made, charged special assessments we should not have been, the company was either apparently sold or inherited another company because now there are all kinds of hotels together with different names. The phone numbers for help have been wrong and when they are the right number the customer service is rude and unhelpful. All of the things we are complaining about go way beyond just having to book a year earlier. They are about bad service, rude workers, noise, smelly rooms, no air conditioning, bad food, language barriers, you name it, we've experienced it, all in a BAD way! We haven't been able to sell, rent, share or even enjoy the mistake we were dumb enough to get conned into by a fast talking mexican salesman, under a lot of pressure and lies about all the money we would make by buying our timeshare. Still waiting to see how we can get out of this debacle and still wondering why and how they continue to be in business and there is no out!
A lot of complaints
Anyone have a SOLUTION?