MAYAN PALACE Timeshare COMPLAINTS

Considero qe esta son de las peores experiencias que he tenido en mi vida con estas personas, la vd que no imagine como me podria perjudicar esto en mi vida, mi gran error fue que no investigue como se debia , ahora estoy pagando por ello y muy caro , ni se acerquen a este resort..

Odio a estas personas, me han hecho pasar por una de las experiencias mas desagradables de mi vida, todo fue porque asisti a una presentacion de tiempo compartido donde la vd no tuve mucha opcion y accedia comprar con ellos, cosa de la cual me arrepiento muchisimo, no compren con ellos porfavor.

some friends told me once that they can afford their timeshare anymore, the reason was the cost of the maintenance and another extra charges, when i talk with them the last time, they told me that actually are involved on some cancellation process , anyway , everything that sold to you doesnt mean that will going to be the same thing that they promise, be careful with those scams

I hope my two cents is still up, as there IS a way to get out of it, but you HAVE to do it THERE! They don't tell you about the 5 day time to change your mind and when you do, be repared to be treated like a criminal. They are ALL Sharks, doesn't matter which one

A estas personas les gusta abusar de la confienza de los otros, fui estafado vilmente por ellos en mazatlan , me hicieron mil promesas y beneficios que jamas vi , la vd que esto de los tiempos compartidos es una pesadilla, aun estan a tiempo de ni acercarse a estos lugares, porfavor no se metan en problemas.

I am definitely interested in a lawsuit against Mayan Palace - I was totally taken advantage of and a former sales person has confirmed that I was! Do you have any information on how I can start my process to cancel my timeshare? i will appreciate if you can contact me!

MAYAM PALACE Y TODAS SUS FILIALES SON UNA ESTAFA, ESTAFADORES, ESTAFADORES, NADA MAS.

Es una gran pérdida de tiempo, no se dejen engañar. Y hay que ver el gran coraje que demuestran cuando decides no comprarles nada, despues de oirles su palabrerio por varias horas, pierden su cortesia y casi te agreden. Nos paso a nosotros justo en este resort, lo bueno es que no caimos en tanta farsa.

Este resort apesta , es lo peor que me pudo aver pasado , me deje llevar por las promociones, resulto ser todo una vil mentira, aun no entiendo como fue posible que cai en su trampa , estas personas son unas estafadoras , alejense de este resort, no los recomendaria jamas!

We bought a Bliss Unit from Puerto Penasco Mayan Palace in 2010. We live close enough to that resort that we can drive and enjoy going there. When we purchased "the Bliss" unit, they showed us a room in the NEW construction building and told us these were going to be Bliss Units and that we would have free internet in the rooms, and access to all the pools (especially the lazy river they were building) and facilities on the entire resort and get a special golf package with a reduced price for Bliss members. This was in January 2010. For the first two years they honored the golf package. They also told us the Bliss Units were a little 'over' the Grand Mayan, but very close and we could go to any Resort that had Bliss or Grand Mayan Units and have all our benefits. Of course the Bliss Units and Grand Mayan Units were not built yet and the new construction was still going on so as far as we knew there was no problem. Then in 2014 we began having trouble with our promised golf package of $49 dollars and they told us we needed to go to a sales meeting, of course we told them that was not part of our contract and we didn't go and they didn't honor our golf package.. We complained about that and next time brought our golf certificate, that was very cleverly worded to say we got a 60% discount off of the price. Well when we checked the golf course prices the 60% was about $50 bucks, but when we got there, of course OH NO, not 60% off that price, but 60% off this price, which now came out to $78, still a good price, but not OUR promised deal, which verbally they told us it would never be over $50 bucks! This was the first deal breaker and LIE, but still we didn't consider that too much.. Then just this Jan. 2015 we saw the new construction on the pool area and the lazy river and some rooms were being completed and signs said it would be opening by April 2015. We went to a sales meeting to get the $49 Golf and to get some info on the new facilities. At the sales meeting we were told the Bliss Unit that we purchased was NOT going to be in the new building and when the new building and pools were completed our Bliss Membership would not have access to the new pools and facilities and we would not be entitled to free internet, we had to upgrade to the GRAND Mayan, which we were told in 2010 we were above, 'over'. This was a SHOCK to us. They totally LIED to us back in 2010, they totally misrepresented the Bliss Unit and our Bliss Package, they showed us, what they specifically said were Bliss rooms being built in the New Building and all the rooms would have in room FREE internet. We at this time thought they were making Bliss Units out of the old Mayan Units that we had been staying in for years and had been charging us for an upgrade of the same exact rooms we had supposedly upgraded from, so what did we pay $11,000 to upgrade for? After we got home and between emails about our complaints it became apparent that they NEVER intended on putting Bliss Units in there and/or they changed their mind after charging who knows how many people for a 'fraudulent' non existent Bliss upgrade at Puerto Penasco. After one of my last emails from their representative regarding our complaint, he stated in his email: "the Bliss Resort is currently open in Cancun and Nuevo Vallarta". Making it quite clear to us there were NOT going to be any Bliss Units at Puerto Penasco! That was the worst part of the LIE. They TOTALLY LIED about putting Bliss Units in Puerto Penasco, which is the ONLY resort we are interested in and drive to and go to every year!! We are NOT the least bit interested in 'The Bliss' at Nuevo Vallarta or Cancun and would NEVER, EVER have purchased a NON existent Bliss unit at Puerto Penasco had they been honest and told us the truth that they never intended on building Bliss Units in that new building!! We were very upset. We have been working with them, but they keep telling us they can't do anything because the contract is 5 years old!! I keep telling them, but the LIES, the FRAUD didn't occur until the new building was completed and you just NOW told us there were no Bliss Units in it and we didn't have access to it and that we were NOT over the Grand Mayan, so if we were unaware of the LIES and deceit and the LIE/FRAUD just became a LIE with the completion of the NEW GRAND MAYAN, HOW could we possibly have complained about something that not only we were "unaware" of, but didn't exist yet? Basically we paid $11,000 and a higher maintenance fee for absolutely NOTHING, NOTHING!! They STOLE over $11,000 dollars from us, actually STOLE it!! We feel they owe us every dime of our fraudulent upgrade back or give us a FREE upgrade to the GRAND MAYAN, would be close enough for our satisfaction. I don't know how many others bought Bliss Units at Puerto Penasco thinking they were going to have those member benefits there, but they are going to be just as surprised and upset as we are!! I have papers proving they told us the Bliss was 'over' the Grand Mayan and I have proof they told us Bliss Units were going to be in the New Building. One paper actually has LARGE BOLD print at the top saying: "The Bliss Puerto Penasco..." Now they are saying there is NO Bliss Puerto Penasco!