PUEBLO BONITO Timeshare COMPLAINTS
Pueblo Bonito, Pueblo Bonito Emerald Bay, Pueblo Bonito Sunset Beach, Pueblo Bonito Rose, Pueblo Bonito Pacifica, Pueblo Bonito Blanco, Samba
- Legal Name:
- Operadora de Inmuebles Los Arcos S.A. de C.V.; Terra pacifica S.A. de C.V.
- Resort sales locations
- Cabo, Mazatlan.
- Resort collections
- Concord Servicing Corporation, Phoenix, AZ.
- Rental Companies:
- Suite Getaway, Elite Retreat
- Hotel Representatives:
- Sergio Cayeros, Tele Gutierrez, David Larson, Alfredo Ramirez, Briselda Ahumada, Eugene Miller, Veronica Escamilla, Roberto Guzman, Melanie Glazier, Omar Alvarez.
In this section you will find valuable information about Pueblo Bonito Fractional ownership business. If you´re thinking or you already closed a deal on buying a timeshare in Pueblo Bonito resorts, since there is some content on importat review sites that consist of people giving their opinion about their timeshare buying experience with several resorts, including Pueblo Bonito membership reviews in the same sites.
Pueblo Bonito is known for being part of large resort chain with great status and prestige, wich owns other many resorts dedicated to commit fraud on selling luxurious timeshare units. And same as the other resorts, it is certainly luxurious and stands for its large and beautiful buldings, offers outdoor activities such as golf, tennis, entertainment, event services and restaurants of an excellent level located all over Mexico´s most beautiful coasts.
But speaking of Pueblo Bonito fractional ownership (Pueblo Bonito Travel Club)selling it isn´t as good as they claim to treat their guests, as we can see in the Pueblo Bonito timeshare reviews and common complaints recently made.
Common complaints:
- Salesperson has the client sign a waiver giving up their 5 day right to cancel as it is a special one-day only offer.This is illegal in Mexico.
- Salesperson promise to sell their old timeshare to offset the cost of the new timeshare in the end the client is referred to resale company that does not sell the old timeshare and the client is stuck with two timshare and the maintenance fees for both properties.
- Complaints about Concord Pueblo Bonito & Pueblo Bonito Travel Club.
Pueblo Bonito timeshare reviews
This chain of resorts with a lot more premises around Mexico such a Pueblo Bonito Emerald Bay and Pueblo Bonito Pacifica has been target of many reviews by people pointing out bad experiences buying a timeshare.
Also, on the complaint board blog you can find content about Pueblo Bonito Sunset Beach timeshare in problems involving the resort.
The list is long, an involves the rest of Pueblo Bonito resorts listed at the beggining of this section and besides timeshare reviews clients even mention problems with Pueblo Bonito membership reviews, since the scammers and sales people tend to offer a membership update that in no way will benefit the clients
How they operate
The Pueblo Bonito ownership fraud usually starts with a convincing and charming sales person. Many people clainm that the seller invites couples in particular to a meeting, so they get the timeshare concept explanation about owning and sharing a private residence with other people every timeshare they travel and stay in a Pueblo Bonito resort.
The couples have a tour in the different unit areas that are said to be available for them to pick. In the end, buyers have claimed they received quite a different unit. They also tend to persuade customers to increase the membership level of the resort , wich has been target of critics in many Pueblo Bonito membership reviews. In case of non-registered customers, the seller will convince them to at least become a member.
They will ask if they own another timeshare that they no longer use and tell them that Pueblo Bonito will sell it to lower the price of the current timeshare that the customer buy, but in reality they are leaving everyone on a big debt after signing the contract.
If you are the victim of a timeshare scam, you can agree one of the Pueblo Bonito Sunset Beach timeshare problems about the pressure they put on you.
The worst part of the customers is that the seller will never teel you about the five days recession period in wich you can terminate the contract of timeshare. Not to mention that they also lie and say that it will be impossible to cancel the ccontract after signing it. This is a typical leading indicator of a timeshare scam. This las one tends to be a big complaint in the Pueblo Bonito timeshare reviews posted on Trip Advisor.
In conclusion
Like we said before, it is very well represented on the Pueblo Bonito Travel Club reviews posted online and on the common complaints listed above, that the scammer plague it´s getting bigger and bigger.
For the most part this happens in Mexico, such a beautiful and exotic country and it works because the sales people take advantage of the limited law knowledge of foreigners and tourist while on vacation in different country. Like the case of Pueblo Bonito Sunset Beach timeshare and problems that arise, not only about timeshare, but poor management and unpleasant from the staff , arter tourist reject timeshare meeting invitations.
Now, also reselling timeshare business is finding it´s way to scam and manipulate timeshare owners and convince them they could get a good amount of money for their old unit, setting up a false client with false ID documents that is ready to buy the unit at the moment. They send all tha fake information to the old unit owner, who is just ready to give it away in exchange of some "fees" for cleaning and maintenance, made up by the scammer. Finally the victim realizes he never received any money for this property and he was scammed.
If you are interested in investing in fractional ownership, we suggest you to find legitimate companies and being alert when doing business of this kind. Being alert on red flags could be a major help. Always make sure you look up the background of the seller online. In addition, it´s fair to suspect from sales people asking for an upfront fee, a trustworthy deal is made like a real state business is made.
I would like to get out of our contract with Pueblo Bonito Resorts. We signed up while visiting them in Cabo San Lucas last fall. Since then we have found out nothing but bad things and lies our salesman told us about reserving vacations.
I visited Pueblo Bonito Sunset Beach on Nov. 8, 2023. My travel partner was hustled for a timeshare presentation on her ride to Cabo from the airport. We were offered a boat load of benefits, including restaurant and travel credits and decided to attend the presentation.
The breakfast we attended was lovely, as was to be expected. To make a long story short, we were consistently told we could sign up for a timeshare for $575/week for a studio unit. When we sat down for the negotiations and paper signing, it was than we were advised that there was a $25,000 initiation fee. I literally fell off my chair. We had spent 2 hours with the very cordial sales rep before this number was ever mentioned. When we flat out refused, the price came down to $15,000. We again refused. Now our very cordial sales rep turned into a you know what. I asked him for his business card, he refused and stormed out of the room without even saying goodbye.
As we were packing up our belongings to leave, we discovered we were now being escorted to the 2nd tier sales presentation. That presentation had a considerably different offer. Since I was now the only potentially interested party, the presentation was made to me alone. For $3,301 I could have 60 weeks of studio timeshare units (4 per year) over the next 15 years for $199 per week. I was also to be charged $599 for access to their Pueblo Bonito Gateway, for a total of $3,900. The stipulation was that units would not be reserved more than 90 days in advance. I signed up.
And then the issues in trying to book my timeshare weeks began. Every time I tried to book a week through their timeshare reservation phone number, I was advised that through the phone number I could only book my “bonus week” at $399. I was told that the only way I could get my $199/week studio unit was through their “Gateway” website at pueblobonitotravelclub.com/.
The Gateway website has a copyright date of 2021, which confirms it has been several years since it was updated. The site has a very poor user interface, is very slow and I am constantly landing on “404 - page not found” pages. 95% of the search results are for non Pueblo Bonito properties and the rates are considerably higher than the $199 per week I signed up for. When looking specifically for my home resort of Pueblo Bonito Sunset Beach for a unit (re any PB resort in Mexico), there was nothing available through the end of 2004 for less than $1,000 per week.
I reached out to my “Gateway Program Administrator” Fernando, who was my sales rep. In speaking with him, he advised me that the only way to book my $199 studio Pueblo Bonito unit was through the website. When I advised him that there were never any units available at that rate, he told me I had to check back daily as the properties are constantly releasing rooms. What I have discovered in reviewing my contract is that I was sold a Pueblo Bonito “Gateway” Contract and Security Agreement. For that I have access to the Pueblo Bonito travel website where I can book anything available around the globe at whatever prices are shown. What I have found are options available at primarily non Pueblo-Bonito resorts for prices ranging between $200 and $4,000 per week. My $199/week studio at a Pueblo Bonito resort is nowhere to be found.
So, in short, I wasn’t sold a timeshare contract, but a contract that allows me access to their discount travel website for 3 years. If I want to continue to use the website to purchase discount travel per my contract, I have to pay another $599 every 3 years. There is limited, if any availability for the studio unit.
This is a complete scam. Pueblo Bonito pulled a bait and switch on me and what I have is access to a discount travel website that contains absolutely none of the inventory I was sold.
Buyer beware.
We have been scammed by Pueblo Bonito, because they said that they would help us get rid of our first time share and they have not, so we are stuck paying for two. Whenever we try to visit with them they are booked but penalize us for not coming annually.
This is not a review of Pueblo Bonito Sunset Beach. It is a warning not to get sucked in to Pueblo Bonito travel club. We visited Pueblo Bonito last March and made the mistake of buying into the travel club. Almost everything that we were told we would get from the club was either a lie by omission or an outright lie. We purchased a package that contained "world weeks" that supposedly can be use at resorts around the world. As it turns out these weeks can only be cashed in for points that are worthless. The all-inclusive fees for members are so high that we could actually book a room for less NOT USING our ownership weeks. We took advantage of a promotion that was supposed to give us a credit for paying off our balance early and 60% off all-inclusive fees. We were led to believe that we could use both, but as it turns out the 60% discount is off rack rates which are outrageous. Don't make the same mistake that we did in purchasing ownership in the travel club. We should have known that an offer that sounds too good to be true is too good to be true.
Los asistentes vacacionales de tiempo compartido dan pésimo servicio al cliente.
Hace aproximadamente un mes, solicité un reembolso del transporte del hotel al aeropuerto. Y no he recibido respuesta; ya que cuando realicé la reservación y pagué el trasporte del aeropuerto al hotel y de regreso.
El agente vacacional omitió mencionar que el servicio por parte de la empresa: CABO TRAVEL SOLUTIONS SA. DE CV., No realiza servicios antes de las 9am. Por lo que mi vuelo no coincidía con la salida del trasporte.
The timeshare at Pueblo Bonito is a total scam. Nothing that was promised has happened. We are told the rules have changed. Sorry. The thing that got us to sign was 4 rounds of golf at Quivera for $100 for 3 years. Now our first time coming back and wanting to use the certificates we are told the rules have changed. Golf is in high demand. And the certificates are no longer available. Our sales person, the CLOSER, was John Tremblay. Don't trust this guy. He will tell you anything to get you to sign. And then not follow through on anything. I am disappointed in myself. I have always heard about time share scams. But this sounded different. This has ruined our entire experience of coming to Pueblo Bonito Sunset Beach. We now have to look for a different spot. Good Luck folks!
Scam by these people as well
POR FAVOR AYUDA PARA CANCELAR LA MEMBRESIA NOS ESTAN INTIMIDANDO , LA MEMBRESIA FUE ADQUIRIDA EN SEPTIEMBRE DEL 2020 Y YA NO ES POSIBLE PAGARLA A QUIEN TENGO QUE ACUDIR PARA CANCELARLA ,NUNCA SE HA UTILIZADO YA QUE CUANDO SE NOS OCURRIO NO ESTABA DISPONIBLE , SON UNOS MENTIROSOS Y TE EMBABUCAN HASTA QUE ACCEDES COMPRARLA!!! POR FAVOR NO CAIGAN EN SUS MANOS
Pueblo Bonito Sunset Beach is a beautiful resort. An exquisite place to have dinner. The problems withthis hotel is their staff. We are an old couple and they will call us every morning for three days to have a reunion with free brunch. This was so annoying for a place that is a "resort"
We were scammed by Pueblo Bonito Salespeople in Los Cabos. Watch out for them, it definitely is a scam, if you notice they try to invite you for a breakfast or dinner walk to the nearest to us. We also saw another two or three couples geting scammed at the same time.