ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday doesn’t have the best reputation within the timeshare resorts. Most of their sales are done under high pressure sales tactics, a high number of members at Royal Holiday feel like they have being lied and scam and most timeshare contracts are being misrepresented.
One of the most common scams at the moment of purchase is that Royal Holiday’s sales person will make you any verbal promise to get you to sign their contract, however the contract clearly states that any verbal promise made by the sales associated are invalid unless those promises are establish within the contract.
Royal Holiday promise one of the best customer service for their members, this only happens if the current member is calling to make a payment and if you have any questions or concerns about your membership the associated is more likely to tell you they will send you all the information over email, well sit thigh because this email will never arrived, The most common answer to any unhappy member at Royal Holiday is to Upgrade your membership no matter what is that you are unhappy about and you end up paying more for a membership you weren’t happy to begin with.
Booking with Royal Holiday is another issue, at the sales’ pitch, they promise you can travel anywhere at any time you want. This is very untrue, it all depend what points you buy and unfortunate they will always sell you the small point package so at the time you realize you need more points, you will need to upgrade and pay even more money to them.
Most Royal Holiday’s Sales are done outdoors or other locations that aren’t Royal Holiday’s Sales office, as a “courtesy” from them, they will let you purchase and sign their contract at the spot, “hey! You wouldn’t miss the opportunity of a lifetime, right?” So by this the sales associated will briefly explain you the contract as their convenient, probably letting out important information to you. Some sales associated opt for sending all the documents to your home, mean while you enjoy of your holidays or vacations, by the time you get home and read careful the contract you realize your purchase is not what you though It was and even worse realize your recession period is over.
Royal Holiday sales associate tells you are doing a great investment in real estate, another huge lie, timeshare is not nor an investment or real estate, you are leasing a hotel room for a period of time once a year, and therefore you do not own the hotel. It is not an investment because there is not market for resale or renting out your unit therefore no profit.
Royal Holiday Phone Number
(55)5627-8800
He pedido mi estado de cuenta de la membrecía pero no es posible que e llamado por tel. Y me dicen que correo postal ya no lo mandan les di mi correo electrónico y me informo la señorita Michel Rodríguez que tengo que cambiar mi correo electrónico y ami me interesa mi estado de cuenta ya que tengo 62 meses pagando es para tener totalmente pagado por lo cual nunca he utilizado sus instalaciones mi No de socio 687828
hola, hace un par de años nos inscribimos en esto (gran error), pagamos miles de dolares inicialmente y no hemos usado nada. queremos terminar el contrato y dicen que no se puede. no podemos seguir pagando la cuota anual ni mensual, y pasan llamandonos para cobrar. soy de Chile.
les agradecere cualquier informacion que nos ayude
saludos
buenas tardes, nosotros somos Colombianos y con mi esposa compramos un tiempo compartido en Cancun Mexico, pero al leer el contrato detenidamente lo cancelamos al qinto dia. nosotros vivimos en Colombia y ya llevamos 2 meses tratando que nos devuelvan los 1500 usd que dimos de pago. quiero saber si ese dinero se perdio o hay alguna forma de recuperarlo, ya que nadie nos contesta el los telefonos ni tampoco los correos electronicos, y estamos perdiendo mas dinero y tiempo en llamar a Mexico. gracias y cualquier ayuda sera de mucho beneficio
I can't believe this is happening, i know this resort and i thought they were good!
Christian Zepeda dices que pudiste salir bien librado. Como le hiciste??? Estoy en una situacion similar.... Me podrias ayudar?
Gracias de antemano
Todo un fraude disfrazado de beneficios vacacionales, existe una manera legal de cancelar aún después de los 5 días de gracia, yo salí bien librado, puedo asesorarlos
timeshare is a practice that should be more regulated, specially in this resort, it's a shame that all those kind of things still happening
DO NOT BELIEVE THESE SCAMMERS...THEY ARE VERY CONVINCING AND HAVE THIS DOWN TO A SCIENCE WITH A MAILED CONTRACT THAT MEANS NOTHING!!!!
son un fraude, nunca tiene disponibilidad, no cumplen jamas lo que prometen y nos roban el dinero descaradamente.
A todos los que han caido en este fraude por favor vayan directamente a Profeco a presentar una solicitud de cancelacion o estaran obligados a negociar con estos ladrones por favor vayan a profeco