SUNSET GROUP Timeshare COMPLAINTS
Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa
- Legal Name:
- Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
- Resort sales locations
- Cancún
- Resort collections
- PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
- Rental Companies:
- Resorts International Marketing Corp.
- Hotel Representatives:
- Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona
Common Complaints:
- Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
- Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
- In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.
Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648
Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268
Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964
The people that run these places won’t even try to help you resell them.
Do not list with these folks. They care nothing for fair business practices nor do they do one thing they promise.
Necesito orientación urgente compramos un paquete miami orlando bahamas y cancun con el grupo sunset y hace 2 dias me llamaron y me dijeron que ya no puedo viajar que cambiaron sus políticas de la empresa y que porque mi esposo trabaja en una aerolínea se cancela nuestro viaje ayúdenme porfavor porque no sabemos que hacer y nos están perjudicando de una forma terrible
What I'm curious about is if a contract is signed outside the EU, can the timeshare company really do much if you don't pay your maintenance fees.
No crea que puede vender o que le toman a cuenta su tiempo compartido, es una estafaaaa
I was told i could rent my weeks at the timeshare sales presentation, so it sounded like a good deal at the time, it's been 8 years and i havent rent anything
i have never been pressured as much as i was in the timeshare sales presentation, i'm a sales man so i know that sometimes you need a certain amount of pressure to make a sell, but these guys they're like it's they're last day of work if they don't sell
Las compañias de tiempo compartido te hacen creer que sacas el maximo de tus vacaciones cuando solo te estan vendiendo aire
DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised.
Hi my name is Bradley
I live in Phoenix and I´m trying to get my money back
Do you have any suggestions?