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SUNSET GROUP Timeshare COMPLAINTS

Sunset Fisherman, Sunset Lagoon, Sunset Yacht Club, Hacienda Tres Rios, Sunset World, Sunset Monalisa

SUNSET GROUP Timeshare COMPLAINTS
  Legal Name:
Royal Fisherman's SA de CV, Promotora Sunset Beach Clubs, S.A. de C.V.
  Resort sales locations
Cancún
  Resort collections
PROMOTORA SUNSET BEACH CLUBS, S.A. DE C.V, PO BOX in Miami, FL
  Rental Companies:
Resorts International Marketing Corp.
Hotel Representatives:
Adolfo Barreiro Ramirez, Ricardo Figveroa, Marco Olivera, Cynthia Vega, Rodrigo Gallardo, Lissette Carrillo, Adriana Lecuona

Common Complaints:

  • Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it.
  • Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks.
  • In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. In reality, all-inclusive is mandatory for usage at all their Cancun locations.


Customer Service
Toll Free from USA & Canada: 1-866-377-4890
Toll Free from Mexico: 01-800-262-9648

Reservations Department
Members Only
Toll Free from USA & Canada: 1-800-961-5089
Toll Free from Mexico: 01-800-262-9648
Non-Members
Toll Free from USA & Canada: 1 800 494 9173
Toll Free from Mexico: 01 800 262 9268

Collections
Toll Free from USA & Canada: 1-800-906-4396
Toll Free from Mexico: 01-800-262-8964

To receive more information about Sunset Group Timeshare complaints and how to cancel it, send a WhatsApp to +52 333 239 6589, fill in the form in the contact section or call us at +1 714 277 3662.

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Read what other timeshare scam victims say:
273 Complaints
  • CeciliaJanuary 6, 2016, 2:05 am

    The sunset group are such a scam, they give us a tour while serving us alcohol, they made it sound such good deal, never told us that after signing only had 5 days to cancel, we trusted them, we though to read everything after our holidays, but it was to late, when we got home we call, they said we were a 2 days late, they bully and force us to pay full price $47,000.00 USD. For a timeshare that we don't use, this was 6 years ago, of course they told us they will buy back same or better price or will rented out for us, but guess what they are a bunch of liers, scammers, thieves, that pry on innocent people. We don't think we will never get our money back, but they keep bulling us to keep paying for maintaining fees, we don't want nothing to do with this place anymore, we can't afford to keep wasting our money like this, we having asking them to take it back they say they can't, if we don't pay they trait to take us to collection, what kind of people is this, they scam over $55,000 USD already, we live in Canada, if anybody can help us please to get out of this bad situation, we will be so appreciate

  • ClaraDecember 21, 2015, 2:32 am

    Muy mal estas personas, solo abusan de la confianza de las personas para vender algo que ni siquiera es verdad, no recomiendo jamas pararse por este resort, es una lastima que teniendo ciudades tan bellas se aprovechen asi de esta forma, quiero mi dinero de vuelta,

  • delta delfin riosOctober 19, 2015, 12:27 pm

    el numero telefonico 3314625467 de que ciudad es?
    he llamado y me dicen que el numero no existe, no esta disponible o fuera de area .
    es telefonia fija o movil?

  • LoneyOctober 5, 2015, 10:11 am

    Tricky cloacks, dont buy with this resort, they only want to sell you something that "doesnt exist" , i mean , i bought months ago a timeshare with this guys but i dont receive ANYTHING about what they promised before.. so take your precautions when you get near this resort.

  • jackieJuly 19, 2015, 6:50 am

    Lastima que una ciudad tan linda tenga a estos estafadores de tiempo completo buscando esta nueva forma de atraco.
    Lastima que en este país a diferencia de otros sean blandos y permisivos con estos estafadores llegara un momento en que los turistas se cansen y la demanda de los viajes a este destino se vean afectados por estos estafadores.
    Endurecer las leyes frente a esta estafa y mayor protección del gobierno mexicano a los, consumidores y futuros turistas.

  • Kim D.June 29, 2015, 11:35 am

    Last year my son experienced a very nasty situation with this resort, actually he is free from the resort, but he lost a lot of money, he is to young (26) , he was a very naive person and now actually is working very hard to get some money again.

  • Marcial GodoyJune 20, 2015, 4:39 pm

    yo estoy pagando para viajar de paraguay por los que veo sera dificil de viajar por que me vendieron gato por liebre voy a ver como hago con el banco para cancelar, imposible de pagar es demasiado caro, a mi me dijeron una cosa y por lo que veo es otra cosa, siento del alma por hacer negocio con esta empresa.

  • Martin ViedaMay 27, 2015, 11:19 am

    YO TAMBIÉN FUI ESTAFADO POR ESTA ORGANIZACIÓN PROMETIERON MUCHAS COSAS DE LAS CUALES NUNCA HE RECIBIDO NO HAY DISPONIBILIDAD Y SALE MAS CARO CON LA MENBRESIA Q COMPRARLOS POR APARTE HE PAGADO MAS DE 30.000 DOLARES Y ESTOY DEBIENDO 22.000 LES DIGO Q SE QUEDEN CON LA MENBRESIAY SE ROBEN LO QUE HE DADO PERO COMO A TODOS ME AMENAZAN CON COBRAR EL PARGARE Q FIRME, ALGUIEN QUE ME PUEDA AYUDAR CON ESTO O Q ME REGALE LOS TELEFONOS DE PROFECO PORQ SE Q HAY UNA LEY FEDERAL DEL CONSUMIDOR Q NOS PUEDE AYUDAR A Q NOS DEVUELVAN EL DINERO !!! UNÁMONOS Y NO NOS DEJEMOS ROBAR MAS POR ESTOS ESTAFADORES Q OFRECEN MUCHO Y NO CUMPLEN AHH Y OJO CON UN VENDEDOR LLAMADO CLAUDIO ES DE LO PEOR
    SI ALGUIEN SABE DE UN BUFETTE O UN ABOGADO Q ME AYUDE MUCHAS GRACIAS

  • Citlali S.May 16, 2015, 12:32 pm

    Estas personas son de lo peor, son expertos en como convencer a las personas de comprar con ellos , como tip nunca vayan a las presentaciones de tiempo compartido porfavor , de vd mi hija tuvo un grandisimo problema con este resort y le robaron muchisimo dinero , todo esto por no leer el contrato correctamente.

  • ArturoMay 1, 2015, 5:42 pm

    los vendedores son tan molestos que no te dejan tranquilo ni un segundo, yo asisti a una presentacion y no paraban de decir que si la mejor inversion de mi vida, que si la comodidad de vacacionar cada año en un buen resort, miles de cosas que al final no son mas que mentiras, menos mal que no cai, alejense

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