RAINTREE VACATION CLUB Timeshare COMPLAINTS
Raintree Vacation Club, Club Regina, , Club Regina Los Cabos, Club Regina Puerto Vallarta, Club Regina Cancun, Villa Vera Acapulco

- Legal Name:
- Regina Club S.A. DE C.V.
- Resort sales locations
- Los Cabos, Puerto Vallarta, Cancun.
- Resort collections
- Aspen National Collections, Brooksville, FL & Grand Junction, CO
- Hotel Representatives:
- Claudia Perez, Sharon Hall
Legal name
Regina Club S.A. DE C.V. / Raintree Resorts International
Sales locations
Los Cabos, Puerto Vallarta, Cancun.
Collections
Aspen National Collections, Brooksville, FL & Grand Junction, CO
Representatives
Claudia Perez, Sharon Hall; Douglas Bech (President & CEO), Brian R. Tucker (Chief Operating Officer)
Common Complaints:
- All of their clients were imposed Special Assessments on one or several occasions which, in effect, doubled their yearly maintenances fees without stating the specific reason for the additional assessment fee.
- Raintree has increased their maintenance fees at higher rates than were outline in their contracts.
- Raintree Vacation Rentals.
Raintre Toll Free Phone number:
1-800-424-6532
Local Phone number:
317-805-9167
Corporate Address
10000 Memorial Dr Ste 480, Houston, TX 77024-3409
Raintree Vacation Club is a timeshare and vacation ownership company operating resorts across Mexico, the United States, and Canada. The company markets itself as a provider of innovative and flexible multi-resort timeshare and private residence club accommodations in more than fifteen select destinations. Its flagship properties are the three Club Regina resorts located in Mexico's most popular beach destinations: Los Cabos, Puerto Vallarta, and Cancun. The company also maintains a presence at Villa Vera Acapulco and operates collections in Aspen National (Colorado), Brooksville (Florida), and Grand Junction (Colorado).
In November 2024, Grupo Royal Holiday—one of the founding companies of AMDETUR and a major player in the Latin American vacation club industry—acquired Raintree Vacation Club, including its three iconic Club Regina resorts, which at the time served approximately 23,000 members. This acquisition expanded Royal Holiday's portfolio from 14 to 17 proprietary developments, adding 3,000 rooms across Mexico, the United States, and Argentina. Raintree Vacation Club members are also automatically members of RCI, the world's largest timeshare exchange network.
Members seeking to cancel their Raintree Vacation Club memberships have reported significant obstacles. One complaint filed with the BBB stated that exhaustive efforts to terminate a timeshare agreement were met with "constant evasion and administrative incompetence". Another member reported contacting Raintree twice to request cancellation, with no response or outreach from the company.
Unlike traditional deeded timeshare properties, Raintree Vacation Club operates on a Right-to-Use (RTU) or vacation club membership model. Some industry observers suggest that with RTU and travel club memberships, the most straightforward way out is simply to stop paying fees. However, this approach carries potential consequences, and members are advised to review their contracts carefully to understand termination clauses and obligations.
The timeshare industry as a whole faces structural challenge, including high-pressure sales tactics, complex contracts, and ongoing maintenance fee obligations. Raintree is not unique in these respects; many major timeshare companies have applied special assessments to maintain or improve property conditions.
The acquisition of Raintree by Royal Holiday in 2024 may signal changes ahead for the company. Whether this transition will lead to improvements in member experience, fee structures, or customer service remains to be seen. For current members and prospective buyers, careful review of contracts, realistic expectations about booking availability, and awareness of the company's history with Special Assessments are essential.

I purchased my timeshare last year and my maintenance fee this year has doubled, and no one will explain it to me, i'm not gonna pay for it no more. How can i get rid of this timeshare?
I bought into the Club Regina when it first got started...25 years ago...It was supposed to be a non-profit entity with the owners and management serving on the board of directors and having full transparency...of budget and operating expenses..It was a great experience for a while ...until Raintree Vacational International took over the management...Now there is no transparency , no budgets , no knowledge of operating costs and I do not know how a Non-profit Club was stolen by RAINTREE management in cahoots with their mexican counterparts...Bancomer used to own the properties but they sold to maybe Citi-bank so the perpetrators are us based ...anyway ..be careful....stay away,,,,All I get when I go to the resorts is bad accomodations and service and they constantly want me to change ..upgrade they call it ..my contract ..more money all the time ..if you do not give them more money they tell you that the resort is full especially the high season which I am sure they rent the units...milking you of your money...stay away....I have asked them for my money , turned them in to the California Attorney General..They quickly moved out of state , hired a lawyer in Mexico and found out that they were using a front in Guadalajara for damage control.. also turned them int to the us attorney general ..the gm is an attorney so don't expect any type of investigation ...you are on you own stay away and call me if you have any questions ...ps i can tell if you are from Raintree...give me my money back or i will continue to tell the truth online...JJ
Tengo mi membresia desde el 2001 y es un verdadero fraude viajara por mi cuenta fuera mas barato
Segunda ingrese no se puede traspasar la membresia. Ahora ofrecen un cambio para perder tiempo y cambiar a 7años o hasta 14 lo que resta de la propiedad. La pregunta es como le hacen para que mi propiedad valga menos en vez de más?? Si yo soy quien aporta. Más años a cambio de menos?? Y además me cobran la diferencia!!! Qué no se supone con toda lógica que debería ser al contrario?? Cómo pueden cobrar cuando las cuotas de mantenimiento son exageradas ya a cambio sigue estando igual y me han cobrada ya dos remodelaciones. En esta relación somos los únicos que ponemos y el propietario de raí trece se hace rico a nuestras costillas. Sabe alguien quien
Se dedica a vender estas propiedades sin que sea un fraude también??
we bought long ago in Cancun and moved through three different management companies to where we are today. our kids enjoy the cLub Regina for the many exchange opportunities it offers near Seattle and LA. fabulous properties! the family went skiing in Park City. We love Cancun and have enjoyed growing with it since about 1983. During the early years the management changes were frustrating but being able to upgrade or split use of our 2 bedroom grand to allow us access for short or longer periods, for holidays, and at great Canadian, Eastern and Western Mexican resorts, as well as fabulous properties in Palm Springs, coastal WA,and Kaanapali, HI is absolutely incredible and easy to manage. Plan ahead and enjoy your personal concierge. Too much purchase pressure? Just tell them so. If you want an update about options and what is going on, listen and say good bye. You do not have to buy more, unless of course you look forward to some great vacations. Now if only they would add reasonable grocery stores for our use. Why have a kitchen if getting groceries is too difficult? Is the management afraid there will not be enough use of restaurants? If prices were lower, I might go to a restaurant everyday, but I bought timeshare with a full kitchen in order to enjoy leisurely and experimental cooking and meals on my veranda with my friends and family during our precious little bit of time together.
Las políticas del tiempo compartído son muy agresivas contra los "Socios", que almenos deberían llamarnos por lo que somos "ESTAFADOS" y no socios. Si firmaste y se pasaron los 5 días, estás amolado por mucho mucho tiempo, y eso hace que te sientas pisoteado en tu dignidad personal. Raintree, esta subiendo las cuotas a pasos alarmantes y además esas cuotas especiales son una burla, ya que no se mencionan en ningun contrato. ¿Como podemos liberarnos de eso?
We have a time share that we bought on EBay, some people could resale there. We love our membership!
Yo tambien compre una membresía en el 2007 en años pares y hasta la fecha solo pago mantenimiento excesivamente caros y no la he utlilizado nunca!! porque como comentan por aqui los tiempos han cambiado y o pago el mantenimiento o viajo no me alcanza para ambas cosas, no se mucho de leyes ni nada que se le parezca tengo mi contrato y lo leo y leo y viene una cantidad fijada de mantenimiento y en ningun lado dice si se debe incremntar lo entiendo por el tipo de cambio pero no por la cantidad de dolares, ahora tambien una afliliacion que hay que pagar cada año por 95 dls esa no se donde dice en el contrato que se deba pagar y luego esas cuotas de mantenimiento que se inventaron, no se que hacer estoy realmente triste y me mortifica tener que pagar por algo que no puedo usar po falta de recuersos economicos y me sale mas barato viajar por mi cuena en que en estos tiempos compartidos y luego quiero viajar con mi familia y resulta que solo es para 2 personas y no caben mas que dejo a mis hijos?.....alguien de todos los que se quejan aqui conoce de leyes o es abogado que podamos unirnos y analizar el contrato a fondo o nos asesoren a ver si es valido todo esto?.......ya ni si quiera quiero venderla no me interesa quisiera regalarla pero nadie la quiero por los mantenimientos tan grandes que hay que pagar podremos renunciar a ella?.....alguien de todos ustedes que sepa de leyes unamonos hagamos una junta o reunidon en alguna parte quien esta dispuesto envieme un correo a la siguiente dirección [E-mail]
Soy miembro desde aproximadamente 20 años; he ido haciendo upgradings hasta tener un zafiro de grand suite. Ahora, no necesito más pero RAINTREE INVENTA AÑO CON AÑO NUEVOS PLANES "MÁS BENEFICIOSOS" Actualmente, yo no requiero más de lo que tengo y sí se los hago saber antes de las invitaciones que hacen cada vez que visitas un desarrollo en México; sin embargo, he apreciado que el trato y la atención hacia nosotros ha demeritado; no sé si sea porque saben que no he de comprarles más nada. Las habitaciones que nos asignan o están mal ubicadas, mal equipadas o inclusive, con mal mantenimiento; siempre insisten en vendernos y a veces el trato es muy descortés.Yo ya he optado por no asisitir a sus famosos desayunos. En su momento, también debí pagar cuota extraordinaria aunque llegué a un arreglo yendo a la PROFECO en México, con lo cual pagué aproximadamente la mitad; Aprecio que con todo y la modernización que han venido haciendo, los desarrollos han venido a menos y también tienen mayores limitaciones; el problema es que la inversión que he hecho de casi $45000 USD ya no creo que valga mucho y conste que la membresia es prácticamente vitalicia. Creo que el trato que recibimos es parte de su estrategia para "echarnos fuera"
ALBERTO
tengo mebrecia de el ano 2000 y efectivamente estoy en las mismas condiciones que las personas anteriores en cuanto a el cargo por cuota especial lo mismo pasa que esta gente no respeta el contrato ademas de que las personas que se encuentran de cobradores CONCORD en vez de ser personas mas educadas son groceras y mal educadas que creen que con ponerse a discutir con el cliente van a lograr cobrarles al saber que estan perdidos ya que los contratos no especifican el cobro de una cuota especial. Nuestro pais ya cambio y mi sugerencia es DEMANDELOS ante las agencias correspondientes por robarnos a ojos vistos ya que ellos no les interesamos recuerden que ya hay empresas que ofrecen mejores paquetes de vacaciones con alimentacion incluido y que tienen el mismo valor o mas barato de lo que pagamos de mantenimiento