ROYAL HOLIDAY / PARK ROYAL Timeshare COMPLAINTS
Royal Holiday Timeshare, Grand Park, Park Royal timeshare, Grand Park Royal Timeshare, Royal Holiday Travel, Royal Holiday Vacation Club, Grand Park Royal Cancun Caribe, Park Royal Beach Ixtapa, Park Royal Beach Mazatlán, Grand Park Royal Cozumel, Club Regina, Park Royal Buenos Aires, Royal Holiday Club Vacacional, Park Royal Beach Huatulco, Park Royal Homestay Los Cabos, Grand Park Royal Puerto Vallarta
- Legal Name:
- Royal Experience SA de CV.
- Resort sales locations
- Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
- Resort collections
- Concord Servicing Corporation, Phoenix & Scottsdale, AZ
- Rental Companies:
- International Leisure Group, Royal Holiday International Marketing.
- Hotel Representatives:
- Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Legal name
Royal Experience SA de CV.
Sales locations
Acapulco, Cancun, Cozumel, Cuernavaca, Ixtapa, Puerto Vallarta, Riviera Maya, San J
Collections
Concord Servicing Corporation, Phoenix & Scottsdale, AZ
Rental companies
International Leisure Group, Royal Holiday International Marketing.
Representatives
Ryan Grover, Octavio Favela, Steve McPhee, Nancy D'Argence, Richard Noto, Alba Cuervo
Royal Holiday does not have the best reputation among timeshare resorts. Most of their sales are conducted using high-pressure tactics, and a significant number of members feel they have been lied to or scammed. Many timeshare contracts are also misrepresented during the sales process.
One of the most common scams occurs at the time of purchase: a Royal Holiday salesperson will make verbal promises to get you to sign the contract. However, the contract clearly states that any verbal promises made by the sales associate are invalid unless they are explicitly included in the written agreement.
Royal Holiday promises excellent customer service to its members, but this only seems to apply when members call to make a payment. If you have questions or concerns about your membership, the associate will likely say they will send you the information via email—but that email never arrives. The most common response to any unhappy member is to suggest an upgrade, regardless of the issue. As a result, members often end up paying even more for a membership they were never satisfied with in the first place.
Booking with Royal Holiday presents another challenge. During the sales pitch, they promise you can travel anywhere, at any time. This is far from the truth. Your travel options depend entirely on the points you purchase, and unfortunately, they almost always sell you a small points package. By the time you realize you need more points, you're forced to upgrade and pay additional fees.
Most Royal Holiday sales are conducted outdoors or at locations other than their official sales offices. As a "courtesy," they allow you to purchase and sign the contract on the spot, with the salesperson briefly explaining the terms—often omitting important details. Some associates even send the documents to your home while you're still on vacation. By the time you return home and carefully read the contract, you realize it’s not what you thought it was—and worse, your recession period has already expired.
Royal Holiday sales associates may also tell you that you're making a great investment in real estate. This is another major lie. A timeshare is neither an investment nor real estate. You are simply leasing a hotel room for a set period once a year; you do not own the property. It is not an investment because there is no resale market or rental opportunity, meaning there is no potential for profit.
If you want to know how to cancel a timeshare with Royal Holiday or Park Royal, we recommend that you carefully read your contract and check if there is a clause regarding the rescission period. To learn how to proceed and successfully cancel your timeshare, we explain it in detail in our article "7 Steps to Successfully Rescind a Timeshare."
To receive more information about how to cancel a timeshare membership (vacation club) with Royal Holiday / Park Royal, contact us right now via live chat, send a WhatsApp to +52 333 239 6589, fill out the form in the contact section, or call us at +52 334 162 5467. We offer a free consultation with a specialist and we can help you.
Reviews about Royal Holiday Vacation Club
Below, you can read reviews from people about Royal Holiday Vacation Club. This is an open forum for timeshare owners with Royal Holiday Vacation Club to share their experiences and opinions about their vacation membership. The staff at Mexican Timeshare Solutions has no influence over the comments and opinions published about Royal Holiday Vacation Club. Feel free to post your opinion about your Royal Holiday membership.
Is a Royal Holiday membership worth it?
If you know someone who is considering buying a membership with Park Royal/Royal Holiday, share this information with them so they are aware of all these opinions and complaints and can make a decision about whether the Park Royal/Royal Holiday membership is really worthwhile.
At the presentation, Royal Holiday tried to sell us a timeshare and in order to do so, they guaranteed the purchase of our old timeshare for 49, 900 USD. They rushed us to sign the paperwork without giving us time to read them. I never knew about the 5 days period of cancellation, actually, THEY never told me!! And now i don't know what to do, because all they told us, was a LIE.
cuando compre al dia siguiente me percate que no era lo que prometieron y trate de cancelar pero me atendio una licenciada muy grosera y petulante y no me lo permitio, jamas hay disponiblidad y cada año sube mas el mantenimiento, les digo que es el desarrollo del no hay o no se puede
hace unos años tuve una experiencia muy mala con ellos, sin ganas d volver a tener contacto con ellos, al principio t ofrecen el cielo y las estrellas, al fin que adquieres algo con ellos solo estan viendo la forma de como quitarte mas dinero , ami hasta la fecha me quedan debiendo muchas promesas que jamas cumplieron , son un asco.
Tengo la menbresía de Royal Holiday hace 2 años y nunca puedo usar nada. Me viene una promo de Hotel en Nueva York de 7x5 es decir pagas 5 noches y disfrutas 7, el ahorro total canjeando créditos es solo de U$S 80, a eso si la reserva es antes del 31/01 y se puede usar hasta el 31/05. Por reservar con tanta anticipación me cobran un recargo de U$S 705, esto no lo puedo creer. No veo cual es el beneficio de la membresía Royal Holiday. Estoy indignado con el servicio de esta empresa, siento que fui estafado.
This is criminal. When you call, I'm given the constant run around. Good luck getting a hold of anyone. Now with annual fees approaching $1000, I just want to walk away; however, before I do, I would like to participate in some sort of government oversight alliance or potentially legal action against them.
Please, please NOBODY buy a timeshare especially in royal holiday. They are nothing but liar and scam artists. Once they get you that's it. It's a living death sentence. You get tossed around department to department. A few time I booked a hotel (1) one month in advance still when I get there the hotel was not given the payment in form of a credit. So I end up paying for the room myself because I had two children with me at 11 pm cold and raining outside and had to get in a room.
Tuve un percance, compre un tiempo compartido con este resort, me ofrecieron un paquete muy atractivo y cual fue mi sorpresa llegando al hotel confirmando como ellos me habían pedido no tenían habitación para mi, confíe en su seriedad por pedir tanto requisito, tuve que irme y conseguir otro hotel en medio de la noche
Soy socio si asi se puede describir, de royal holiday, y estoy harto de pagar por algo que no recibo como la cuota anual y la falta de seriedad de esta compania que Cuando llegas a solicitara te dan largas , quiero ver como legalmente me puedo de deshacer de esta estafa que se que tiene la complacencia tambien de las autoridades por favor contacteme
Son bien ratas nunca tienen lo que uno quiere despues de un monton de discutir en méxico que no estaba de acuerdo en perder mis creditos fui a las oficinas de monterrey n.l. donde me dijeron que se me haria una extencion de mis creditos del 2013 y 2014 usandolos solo en los meses de enero febrero o marzo pero la condicion era pagar el mantenimiento del 2015 y solo algunas playas nacionales acepte y pague pero luego me dijeron que pagara dos todo incluido en enero tope hasta el 10 de enero y los otros dos en el hotel al llegar fui a liquidar y me salieron que tenia que pagar los cuatro todo incluido y que la fecha que separe no se podia por que era puente y que ya no me daban los creditos del 2013 son unos rateros descarados alguien me puede decir como me deshago de esta porqueria de membrecia donde solo pago y pago mantenimientos y no la uso por que siempre es a donde ellos dicen que debo viajar y lo que a ellos se les acomode.
FRAUDE FRAUDE FRAUDE FRAUDE FRAUDE, los "hoteles estan del ASCO, te cobran all inclusive por persona por noche 60usd y además pagas mantenimiento en dólares por. 760 usd al año y es obligatorio de pagar por 30 años quisiera tener un enemigo para recomendarle esta basura